WHEA_UNCORRECTABLE_ERROR comes up on windows 10

Sergios · Sep 11, 2023

A dell XPS 8900 desktop comes up with the following message on Windows 10:

Your device ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you
100% complete
WHEA_UNCORRECTABLE_ERROR

It is not a hardware issue because I pressed F12 3 or 4 times when dell loaded up, then chose the diagnostics option to scan for hardware problems and it found nothing. The windows memory diagnostic tool found no memory problems either.

I done the sfc/scannow in the command prompt and it found and repaired broken system files.

When I done the dism/online/cleanup-image/restorehealth command in the command prompt, the above message came up while I was doing this command.

The windows updates are OK as well.

I think it is a bios overclockong cpu issue.

I may need to change the values in there (maybe the turbo!)

I am not very familiar with the bios of the dell XPS 8900 desktop, so you can tell me how to enter it and change the bios overclocking values!

ubuysa · Sep 11, 2023

Hello and welcome to the forum!

It could still be a hardware problem, 0x124 BSODs often are. Please follow the BSOD posting instructions so we can see all the relevant documentation.

margarenao · Sep 21, 2023

Try pressing F12 repeatedly until you see the Dell Boot Options menu to enter the BIOS on a Dell XPS 8900 desktop. Then, select BIOS Setup and press Enter.
What about changing the CPU overclocking values - go to the Overclocking menu in the BIOS and change the CPU Core Ratio and CPU Voltage settings to lower values.

P.S. Overclocking your CPU can void your warranty and damage your computer*

Sergios · Sep 21, 2023

Can you send me a screenshot, please, for the above, as to how the bios looks when you enter it and what values should the CPU core ratio and CPU voltage settings be set to? I need a screenshot to see where the CPU overclocking values are in the BIOS menu, so that I will then be able to see where to change the CPU core ratio and CPU voltage settings.

ubuysa · Sep 21, 2023

@Sergios, you'd do better to follow the BSOD posting instructions we have linked to above if you want assistance. You're making assumptions here about what your problem might be, that's often counterproductive.

There are some very smart people on here who can help, but you need to provide them with the troubleshooting data we routinely request.

axe0 · Sep 21, 2023

Could you elaborate on why you think this is an overclocking problem?

0x124 crashes can be caused by overclocking, but for overclocking to be an issue here you need to have applied overclocking first and it does not sound like you have.

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WHEA_UNCORRECTABLE_ERROR comes up on windows 10

Sergios

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ubuysa

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margarenao

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Sergios

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ubuysa

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WHEA_UNCORRECTABLE_ERROR comes up on windows 10

Sergios

New member

ubuysa

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

margarenao

Member

Sergios

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ubuysa

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

axe0

Administrator, BSOD Academy Instructor, Security Analyst

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Administrator,
BSOD Academy Instructor,
Security Analyst