[SOLVED] Weird partial freeze issue in 10.0.14393

hashmap

Member
Joined
Oct 28, 2016
Posts
7
After the Anniversary update my system started to behave oddly. The best description of the issue is "partial freeze". After about a day of operation, I start getting "Not Responding" states on most applications and eventually have to reboot. The thing is that according to Task Manager and Resource Monitor, there are no resources that are being over-consumed. I've gone in and killed services like CrashPlan, stopped other background programs like Dropbox, and gotten no change. Only a reboot restores the system to normal.

I've just run scfix and come up clean (logfile below). There's some odd stuff in the event log: some DCOM errors, cron seems to need a few kicks to stay running, some odd shadow copy errors like the one below, but nothing that's an obvious red flag. I've looked at the SMART data on both drives and they're totally clean.

Some of the errors seem to point at network connection, which makes no sense. I have a bunch of music files on a NAS (Seagate Personal Cloud), but nothing that most apps should be even looking at. Earlier I got some permission errors when trying to write to the attached drive, so I disconnected it and reconnected and it's working normally.

As part of other attempts to fix this I first ran
Code:
sfc /scannow
, then
Code:
dism /online /cleanup-image /restorehealth
and then SCFix.

That's everything I can think of that might be related to this issue. The process of shutting everything down to reboot is very slow. If this was happening every few weeks I could live with it, but as it stands it's making this system virtually unusable... and I'm stumped. Any assistance would really be appreciated!

Code:
Log Name:      System
Source:        Microsoft-Windows-Kernel-General
Date:          2016-10-28 06:42:56
Event ID:      11
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      Lagrange2013
Description:
TxR init phase for hive \??\GLOBALROOT\Device\HarddiskVolumeShadowCopy2851\WINDOWS\System32\config\SYSTEM (TM: {6d9ead37-9cf7-11e6-bf0c-08606e12c040}, RM: {6d9ead36-9cf7-11e6-bf0c-08606e12c040}) finished with result=0xC00000A2 (Internal code=7).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
    <EventID>11</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-28T10:42:56.766657800Z" />
    <EventRecordID>2039</EventRecordID>
    <Correlation />
    <Execution ProcessID="85020" ThreadID="85024" />
    <Channel>System</Channel>
    <Computer>Lagrange2013</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ExtraStringLength">81</Data>
    <Data Name="ExtraString">\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy2851\WINDOWS\System32\config\SYSTEM</Data>
    <Data Name="TmId">{6D9EAD37-9CF7-11E6-BF0C-08606E12C040}</Data>
    <Data Name="RmId">{6D9EAD36-9CF7-11E6-BF0C-08606E12C040}</Data>
    <Data Name="Status">0xc00000a2</Data>
    <Data Name="InternalCode">7</Data>
  </EventData>
</Event>

Code:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-28 20:13:24.327
Microsoft Windows 10 Build 14393 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-10-28 20:35:44.330
----------------------EOF-----------------------
 
You bet I do! Despite one MS patch with "kernel fixes" I'm now rebooting every two days to avoid this issue.
 
OK, the first step would be to do a repair install. Please do the following.

1. Download the Media Creation Tool to your desktop. Go ahead and run this. Note: Click the Download tool now button when you are at this link.
2. Accept the license agreement
3. Keep the default which is to Upgrade your PC and click Next.
4. Go ahead and run this through and let me know when complete.

Doing it this way will keep all your data and programs intact. As always though, make sure you have a backup of any critical data in case something unexpected happens.

Thanks.
 
I think I tried that and got a failure, but I don't remember the details. I'll give it another go.
 
Alright. The install completed successfully. Is the next step to run for a few days and see if the problem goes away or something else?

Thanks for your help on this, it's much appreciated.
 
So... no joy. Exactly the same behaviour as before. As I gain more unwanted experience with this issue I'm getting some clues, although I have no idea what conclusions I can draw from them.

  • Applications that don't do any disk IO on exit terminate normally. Applications that need to save status take forever.
  • If I save a file in an editor, this also takes forever but it works.
  • When I look at Task Manager, disk utilization on the spindle that holds C: is lower than usual and it drops over time.
  • Disk read speeds seem nominal; but once this starts I haven't seen write speeds over 500 KB/s. Nominal is 1.1-3.8 MB/s
  • I open Resource Monitor (which takes about 20-25 minutes) and it lists no processes accessing any of the system resources, even though Task Manager/Performance shows some activity on C: and Processes shows CPU and RAM activity.
  • I've run wmic and done a "disk drive get status" and gotten OK on everything.
  • Reboots are slow because Windows is running chkdsk after the hard power down, but so far I've seen no broken files.

...and of course after the boot everything is fine for 2-3 days. Not the slightest indication that there's a problem. I'm at wit's end over this one.
 
Just wanted to cycle back and close the loop on this. After another reboot this issue is less severe and less frequent. I'm now running about 6-7 days without seeing applications stop responding, and saving work and terminating apps is now much faster. It's now taking "only" about 30-40 minutes to get through a restart, which is close enough to nominal for me.

Not sure what to draw as a conclusion, but reinstalling sure didn't hurt. Maybe an update patched the issue so it's less severe. Maybe there was something that needed two reboots to get installed. Whatever it is, call this one as solved as it's going to get.
 
Oh yes and... a massive thank you for your help in this! You've saved a laptop, a double pane window, and my sanity
[*]!

* the sanity claim is up for debate.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top