[SOLVED] W8 to W8.1 update CNBJ2530.DPB of prncacla.inf corruption Version = 6.2.9200.16430

U

underwoodisaurus

Contributor
Joined
Jan 20, 2015
Posts
22
Hi everyone,

This my first post, I am having a lot of problems dealing with a windows update issue. I am running windows 8 and would like to update to window 8.1, tried throught the store app but his failed giving me the 0x0071a91 error that i have by now read about, below are the steps I have tried out in rough order and also some other steps I tried but am unsure of where they fall in the timeleine. I have attached all the relevant files as listed below to make the post a little bit more streamline hope this is not inconvenient. Hoping to hear from you guys soon. Where I could I listed the source of the solution I tried above the description of the attempt to solve.

Source: Use the System File Checker tool to repair missing or corrupted system files
Run snf /scannow

followed by commamd to export log:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Found corrupted files and couldn't fix them (sfcdetails.txt attached)

Source1: https://www.sysnative.com/forums/wi...prncacla-inf-corruptions-windows-8-8-1-a.html
Source2: https://www.sysnative.com/forums/wi...prncacla-inf-corruptions-windows-8-8-1-a.html

Then went on sysnative and found your blog and tried the SFCFix.exe fix and it said it fixed the
corruption that I found in sfcdetails.txt (SFCFix.txt attached).

Source3: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html
followed details on Source3 to export cbs folder (cbs.zip attached)

I then ran a second sfc scan and exported the log as above:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails2.txt"
Same file still found corrupted (sfcdetails2.txt attached)

Then tried a different approach with dism.exe:

ran Dism /Online /Cleanup-Image /CheckHealth
found that component store is repairable and and the operation completed successfully

ran Disn /online /Cleanup-image /Scanhealth
to log any corruptions that might be there starttime: ~11:44am 20150121

C:\Windows\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 6.2.9200.16384

Image Version: 6.2.9200.16384

[==========================100.0%==========================]

Error: 3017

The requested operation failed. A system reboot is required to roll back changes
made.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

dism.log(attached)

Reached out to you guys in the hope that you can help me out.

Some other things I tried but unsure of where they fit in the timeline:

Windows8.1-KB2939087-x64.msu manual installation, but got error saying this is unsuitable for my system..

Ran Dism/ Online /cleanup-image /startcomponentcleanup but it didn't work error 0x8000ffff no operation was performed.

Ran Dism/online/cleanup-image/resotrehealth
command but it got stuck at 20% this was done before exporting the CBS log folder and zipping it and command prompt was closed before the end.

Many thanks for suggestions and help
 

Attachments

Hello and welcome to the forum.

This issue looks to be an issue with a pending restart. We will try this command first.

Boot into the Windows RE mode: How to use the Windows 8 System Recovery Environment Command Prompt

Once the command Window is displayed please follow the below steps.

First command to enter is wmic logicaldisk get name. you will be given a similar output to:

Code: 
X:\Sources>wmic logicaldisk get name
Name
C:
D:
E:
X:

Now when you are in the RE the drive letters will often move around. start with the first letter that was provided in the list and enter in the following command (for this example we will use C:\ as it is the first one)

dir C:\
-This will display all the folders in the root drive of C

Can you see a folder called C:\Windows in list?
-If you can see C:\Windows then run the DISM command as DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

If you can not see the Windows folder move onto the next Drive letter that we obtained with wmic logicaldisk get name and type in dir <DRIVE LETTER> (replace <DRIVE LETTER> with the drive you would like to check), can you see the Windows Folder?
-If yes, enter in the following command DISM /Image:C:\ /Cleanup-Image /RevertPendingActions and changed the C to what ever Drive letter has the Windows folder

Its just a case of going through each drive letter that was produced from the first list until the Windows folder is found then run the DISM command on that drive
 
Hi Go The Power,

I have given Cleanup-image a try and it completed successfully, but the whole reason for which I found out I had the corruption of the CNBJ2530 was because I was trying to update from W8 to W8.1 and received the 0x80071a91 error. And this error is still occurring when I try to update even after the cleanup. Would you have any other suggestion? Should I run another sfc scannow and post the log file for it?

Thanks,

Underwoodisaurus
 
It is showing as corrupt again...

Can you please upload the whole CBS.log file? sfcdetails doesnt provide me with enough information to fix this issue.

Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
No worries at all.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
Ok here we go:

Code: 
SFCFix version 2.4.2.0 by niemiro.
Start time: 2015-01-29 17:38:30.447
Microsoft Windows 8 FAILED - amd64
Using .zip script file at C:\Users\Nick\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB

Successfully copied file C:\Users\Nick\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB to C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB.

Successfully restored ownership for C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.2.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-01-29 17:38:30.681
Script hash: cfyERKA14TrvL9YIObtrln2RBsqTXM6bzhNK/EAdrfg=
----------------------EOF-----------------------
 
The corruption has been fixed:
Code: 
2015-01-29 17:51:51, Info                  CSI    0000227e [SR] Verify complete
2015-01-29 17:51:51, Info                  CSI    0000227f [SR] Repairing 0 components
2015-01-29 17:51:51, Info                  CSI    00002280 [SR] Beginning Verify and Repair transaction
2015-01-29 17:51:51, Info                  CSI    00002281 [SR] Repair complete

Are the updates working now?

Alex
 
Hi Alex,

No the update is still not working due to error 0x80071a91. I have also noticed that it tried installing a Windows Phone app and that also has not worked, error code: 0x802460027. I then tried to install all my other updates and they also did not install because "Windows firewall is not running, please enable the Windows Firewall service and try again". I have an antivirus installed, does that mean i still need to somehow enable Window Firewall service? Maybe all the apps not installing are linked somehow?? I would really like to avoid having to do some kind of restore point because I have been having this problem for a long time and that would mean losing a lot of the stuff I have setup especially for scripts that I have finally gotten to run!!

Thanks,

Nick
 
Hi Nick

The error 0x80071a91 is one that MS has released a patch for: Error 0x80071a91 when installing update 2919355 in Windows

That is a strange one for the Windows firewall.

Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.

Alex
 
Hi Alex,

I have tried to download and install the windows update standalone installer in the past but have just tried it again as per instructions, Windows8.1-KB2939087-x64.msu and it says that "the update is not applicable to your computer"! Also I have downloaded the VEW.exe to my desktop and when it finishes to run it give me a message that says: "cannot find C:\VEW.txt file, do you want to create a new file?" and produces a blank notepad sheet (untitled.txt) irrespective of Yes, No or Cancel answer.

Sorry!!
Nick
 
Okay sorry was not running in administrator mode and have just tried that and here is the output:
Code: 
Vino's Event Viewer v01c run on Windows 7 in English
Report run at 31/01/2015 11:27:52 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 31/01/2015 3:27:46 PM
Type: Error Category: 0
Event: 16385 Source: Microsoft-Windows-Security-SPP
Failed to schedule Software Protection service for re-start at 2115-01-07T15:27:45Z. Error Code: 0x80071A91.

Log: 'Application' Date/Time: 31/01/2015 3:27:15 PM
Type: Error Category: 0
Event: 16385 Source: Microsoft-Windows-Security-SPP
Failed to schedule Software Protection service for re-start at 2115-01-07T15:27:15Z. Error Code: 0x80071A91.

Log: 'Application' Date/Time: 31/01/2015 3:26:45 PM
Type: Error Category: 0
Event: 16385 Source: Microsoft-Windows-Security-SPP
Failed to schedule Software Protection service for re-start at 2115-01-07T15:26:45Z. Error Code: 0x80071A91.
 
Hi Alex,

I just thought I should post another one of the symptoms that I have noticed on my pc that is most likely related to this problem in case it might help troubleshooting this issue!

I think we must have reset some of the things in my pc with the efforts so far since I am now getting a message that pops up from windows 8 saying that Windows has not been updated for more than 30 days and I should go to windows update to fix this and of course I cannot perform any of the updates since they all don't install. This message will keep coming back every 10 seconds once closed and the only way I can get it to stop is by going to ControlPanel>Troubleshooting>Fix problems with windows update. This usually runs and does not find a problem and asks me to troubleshoot as admin which then stops and restarts Cryptservice and Bitservice(?). And finds and fixes two problems. The second is always a repair on windows update database (says it is fixed) and the first says a "Potential windows update database error detected" (also says it is fixed) and the error code for this varies, yesterday it was the 0x80071a91 error code and today it is the 0x80070490 error code.

Hope this will help find something about the source of this problem!

Thanks,

Nick
 
Hi Nick,

Still no clues...

Please run Windows update, let it fail then provide the following logs. it is a case here of trying to match up the error codes between the Windows Update log and the CBS log which will hopefully point in the right direction.

Windows Update Log

  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run Inside the Run box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  3. Please go to your desktop and attach WindowsUpdate.txt to your next post
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Alex
 
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