W10 KB5019959 0x80073701

Asteroza · Nov 18, 2022

Hi folks,

Got handed a laptop that was throwing a 0x80073701 error trying to install kb5019959.

W10 22H2 19045.2132
SFC and DISM is clean
W10 WU troubleshooter seems to find something but doesn't fix it.
SFCFIX shows no errors

collected COMPONENTS, CBS, DISM, and a procmon log

Zip of various logs

Maxstar · Nov 23, 2022

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the laptop and attempt to update. If it fails attach an new copy of the CBS log.

Asteroza · Nov 24, 2022

error changes to 0x80073712

logs

Maxstar · Nov 24, 2022

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Asteroza · Nov 24, 2022

DISM ran clean but windows update failed with new error 0x800736b3

CBS

Maxstar · Nov 25, 2022

Hi,

Please attempt to update again while Process Monitor is running.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

Asteroza · Dec 15, 2022

ProcMon Log

Maxstar · Dec 16, 2022

Hi,

Could you please attach a new copy of the COMPONENTS hive and the CBS folder.

Asteroza · Dec 22, 2022

CBS and components as requested

CBS+components

Maxstar · Dec 22, 2022

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the system and attempt to update, if it fails attach a new copy of the CBS log.

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W10 KB5019959 0x80073701

Asteroza

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

Attachments

Asteroza

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

Attachments

Asteroza

Well-known member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Asteroza

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

Asteroza

Well-known member

Maxstar

Windows Update Moderator, Security Analyst

Attachments