[SOLVED] VGA connection or port causing a third monitor to BSOD.

Boabyboy · May 10, 2013

Hi folks,

I have a very unusual problem? I have 3 monitors.

I have a Intel 4000 HD GPU with 3 ports on the back of the GPU.

2 Display Ports and 1 VGA.

Monitor 1 & 2 connect straight from Display Port to Display Port = No problems.

However using Monitor 3 via VGA to VGA is causing the screen to flicker and causing a BSOD to appear at times.

I have attached the BSOD dump file for analysis.

I am sorry that I cant follow the guidelines suggested on the BSOD forum thread as I am posting this from a Macintosh machine. I don't have a Windows machine in my house to give you the debugger analysis you need. I am doing this on behalf of a friend while I am trying to resolve his problem. It has totally baffled me.

Any ideas or assistance would be much appreciated.

Tekno Venus · May 10, 2013

We are going to need the minidump files as a minimum from the problem machine.

Navigate to C:\Windows\Minidump and zip up and attach all the files in that folder to your next post.

If you can run the bsod collection app in the posting app on the problem machine, that would be fantastic.

Regards,
Stephen

Wrench97 · May 10, 2013

Which motherboard are you using?
Or if a OEM PC(Dell,HP, Packard Bell Etc) what brand and model?
Not all Intel chipsets support the use of triple monitors in all configurations.> 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000/2500 — Configuration 3-Displays FAQ

Boabyboy · May 12, 2013

Stephen, I will try to get the mini dump file you requested.

Techno, the machine is a Dell branded desktop machine. I think it is an Optiplex 9010 I think. I would need to get back to you to get the exact model and specifications.

Wrench97 · May 12, 2013

Are monitors 1 and 2 display port monitors or is there a display port to DVI adapter involved?
The Opti 9010 does support 3 monitors providing if adapters are used they are "Active" adapters or of course native display port monitors.
I would also suggest(since the PC is new) you contact Dell support as it appears there are several complaints about this around the net.

Boabyboy · May 12, 2013

Hi Folks,

Thank you for your replies so far, keep them coming.

I have attach the dump file, (I think).

Let me know if I have done this correctly.

Thank you.

x BlueRobot · May 12, 2013

Code:

BugCheck 116, {fffffa800427f0a0, fffff88005cf55f0, 0, d}

Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+105f0 )

Code:

Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card

It appears that the graphics driver has entered a hung state and was unable to recover within the allocated time period.

Code:

2: kd> lmvm igdkmd64
start             end                 module name
fffff880`05ce5000 fffff880`06138200   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Mar 20 04:25:41 2013 (51493A45)
    CheckSum:         0045CA50
    ImageSize:        00453200
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The crash primarily blames your Intel Graphics driver, however, this seems to be most up to date version, I believe it's most likely the driver doesn't support three monitors in one setup which may explain may it hung and then was unable to recover.

Additionally, I also noticed this:

Code:

2: kd> lmvm BHDrvx64
start             end                 module name
fffff880`04a97000 fffff880`04bed000   BHDrvx64 T (no symbols)           
    Loaded symbol image file: BHDrvx64.sys
    Image path: BHDrvx64.sys
    Image name: BHDrvx64.sys
    Timestamp:        Fri Oct 19 05:40:41 2012 (5080D9C9)
    CheckSum:         0015564F
    ImageSize:        00156000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

This driver belongs to your Symantec Heuristics Driver, Symantec products have be known to cause some NTFS driver problems, either check for any updates from the the Symantec support page, or use the official Symantec Removal Tool and then install these free and proven alternatives:

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

Code:

2: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3174]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = Dell Inc.
BiosVersion = A12
BiosReleaseDate = 01/10/2013
SystemManufacturer = Dell Inc.
SystemProductName = OptiPlex 7010
SystemVersion = 01
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0V8WGR
BaseBoardVersion = A02

As already suggested, I would check if the motherboard and any drivers are compatible with a three monitor setup on the Dell support page.

Boabyboy · May 19, 2013

BlueRobot and to the others who have replied to this thread. A massive thank you. My friend is going to have a look at the problem into more detail. Certainly the BSOD information has helped my friend to further look into the problem. I will report back on the subject but for now the issue has been resolved with the diagnostic information I need from the BSOD.

Regards,
Boabyboy

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[SOLVED] VGA connection or port causing a third monitor to BSOD.

Boabyboy

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Tekno Venus

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Wrench97

Administrator, Hardware Expert, BSOD Academy Instructor

Boabyboy

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Wrench97

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Boabyboy

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x BlueRobot

Administrator, BSOD Academy Instructor

Boabyboy

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