Code:
BugCheck 116, {fffffa800427f0a0, fffff88005cf55f0, 0, d}
Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+105f0 )
Code:
Usual causes: Video driver, overheating, bad video card, BIOS, Power to card
It appears that the graphics driver has entered a hung state and was unable to recover within the allocated time period.
Code:
2: kd> lmvm igdkmd64
start end module name
fffff880`05ce5000 fffff880`06138200 igdkmd64 T (no symbols)
Loaded symbol image file: igdkmd64.sys
Image path: igdkmd64.sys
Image name: igdkmd64.sys
Timestamp: Wed Mar 20 04:25:41 2013 (51493A45)
CheckSum: 0045CA50
ImageSize: 00453200
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
The crash primarily blames your Intel Graphics driver, however, this seems to be most up to date version, I believe it's most likely the driver doesn't support three monitors in one setup which may explain may it hung and then was unable to recover.
Additionally, I also noticed this:
Code:
2: kd> lmvm BHDrvx64
start end module name
fffff880`04a97000 fffff880`04bed000 BHDrvx64 T (no symbols)
Loaded symbol image file: BHDrvx64.sys
Image path: BHDrvx64.sys
Image name: BHDrvx64.sys
Timestamp: Fri Oct 19 05:40:41 2012 (5080D9C9)
CheckSum: 0015564F
ImageSize: 00156000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
This driver belongs to your
Symantec Heuristics Driver, Symantec products have be known to cause some NTFS driver problems, either check for any updates from the the Symantec support page, or use the official
Symantec Removal Tool and then install these free and proven alternatives:
Remember to install the
free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.
Code:
2: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3174]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = Dell Inc.
BiosVersion = A12
BiosReleaseDate = 01/10/2013
SystemManufacturer = Dell Inc.
SystemProductName = OptiPlex 7010
SystemVersion = 01
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0V8WGR
BaseBoardVersion = A02
As already suggested, I would check if the motherboard and any drivers are compatible with a three monitor setup on the Dell support page.