Upgrading windows 8.1 to windows 10 failing

gwmicro · Sep 30, 2020

I am trying to update from windows home 8.1 to windows home 10, but it keeps failing. Initially got a stop code after running through the install. Ran SFC and DISM to clean up some corrupt files. Then when i try to run the update it will will go thru the "preparing" screen and then stop without any error message. The blue box log shows some 0xC0000005 errors. The setupdiag results log show a memory dump, but gives no debugger info. I can't run the installer again typically until the next day when the issue clears, but the install will fail with another code and get stuck again.

I used the media creation tool to make both a USB flash drive and an ISO DVD, same issue.

I have done a RAM check - no issues found
SFC - no issues after fix
DISM no issues after fix
CHKDSK - no issues
Clean boot - no change
Disable anti virus- no change
unplugged all devices except usb with the uninstaller on it, no change.

Below is the link for other things that have been tried to solve this:
Upgrading windows 8.1 to windows 10 failing

I have been reading up on all the event codes and error codes, but I am getting out of my depth.

Any help would be greatly appreciated.

gwmicro · Sep 30, 2020

adding cbs file

zbook · Sep 30, 2020

Please upload the Sysnative log collector results:
Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

Run setupdiag:
SetupDiag - Windows Deployment
Post a share link using one drive, drop box, or google drive

gwmicro · Oct 1, 2020

The download for the Sysnative log collector keeps failing, but i attached the SetupDiagResults.log
Thanks

zbook · Oct 1, 2020

Please post images of error messages and / or codes when running the Sysnative log collector.

Download and install: voidtools

Post share links using one drive, drop box, or google drive for these folders / files (within prior two weeks)

setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log

Run the DM log collector and upload results into this thread:
BSOD - Posting Instructions - Windows 10 Help Forums

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 2
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make a free backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Reflect Free
Backup and Restore with Macrium Reflect

14) Create a brand new restore point

15) post an image of the startup and recovery system failure settings

16) post an image of the virtual memory / page file settings

17) List any:
a) cleaning software (Ccleaner, Glary Utilities, Wise cleaner, etc.)
b) Antivirus software
c) Firewall software
d) Drive encryption software

gwmicro · Oct 1, 2020

Here is the Sysnative log.

gwmicro · Oct 1, 2020

Here are the logs from the voidtool searches.
there weren't any of the below files in the prior 2 weeks
Setupmem.dmp
setupapi.dev.log

gwmicro · Oct 1, 2020

Here is the DM log

zbook · Oct 1, 2020

1) Post share links for:

C:\$WINDOWS.~BT\Sources\Panther\mnd69C3.diagerr.mdmp
diagerr.xml
C:\$WINDOWS.~BT\Sources\Panther
C:\Windows\LiveKernelReports

2) Turn off Windows fast startup: Fast Startup - Turn On or Off in Windows 8

3) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

4) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows | Seagate
How to use SeaTools for Windows | Seagate Support US

5) Run the ESET uninstall tool:
Download ESET AV Remover

2020-09-30 13:50:47, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFB53CFD8C1 in C:\$WINDOWS.~BT\Sources\appraiser.dll (+00000000000BD8C1). Minidump attached (70859 bytes) to diagerr.xml and C:\$WINDOWS.~BT\Sources\Panther\mnd69C3.diagerr.mdmp.

Code:

10/1/2020 3:46 PM    Windows Error Reporting    Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: c000021a&#x000d;&#x000a;P2: ffffc0010caf43a0&#x000d;&#x000a;P3: 0&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: 0&#x000d;&#x000a;P6: 6_3_9600&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 768_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;C:\Windows\Minidump\100120-15015-01.dmp&#x000d;&#x000a;C:\Users\the web\AppData\Local\Temp\WER-47484-0.sysdata.xml&#x000d;&#x000a;C:\Users\the web\AppData\Local\Temp\WERF424.tmp.WERInternalMetadata.xml&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_c000021a_7d33e711adea7a3d2e22e37d0e5e437c0ed14a7_00000000_cab_1240f52d&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 100120-15015-01&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket:

gwmicro · Oct 1, 2020

command prompt scans

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]
No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...

733952 file records processed.

File verification completed.

30505 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

880984 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.

73517 data files processed.
CHKDSK is verifying Usn Journal...

39293896 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

963764220 KB total disk space.
346855468 KB in 528288 files.
323788 KB in 73518 indexes.
0 KB in bad sectors.
875232 KB in use by the system.
65536 KB occupied by the log file.
615709732 KB available on disk.

4096 bytes in each allocation unit.
240941055 total allocation units on disk.
153927433 allocation units available on disk.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\THE-SPOT\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Nam
e="Microsoft Windows 8.1|C:\\Windows|\\Device\\Harddisk0\\Partition5"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros set DebugInfoType = 2
Updating property(s) of '\\THE-SPOT\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Nam
e="Microsoft Windows 8.1|C:\\Windows|\\Device\\Harddisk0\\Partition5"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros get autoreboot
AutoReboot
FALSE

C:\Windows\system32>wmic recoveros get DeugInfoType
Node - THE-SPOT
ERROR:
Description = Invalid query

C:\Windows\system32>wmic recoveros get DebugInfoType
DebugInfoType
2

C:\Windows\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\Windows\system32>

gwmicro · Oct 1, 2020

1) I don't see this file C:\$WINDOWS.~BT\Sources\Panther\mnd69C3.diagerr.mdmp in that location. There is a similar file name with the same file type.
Do you want me to attach all the contents of the panther folder and LiveKernelReports? The name for the Panther folder is in a blue color, does that mean something?

2) fast startup is off

Do you still want steps 13 to 17?

Thanks,

zbook · Oct 1, 2020

Search for

diagerr.mdmp
\$Windows.~bt\sources\panther
\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

The different colors I'm not familiar with.

If you have backup images using Acronis then Macrium is not needed.

Please update steps 13 - 17.

These tests can be performed overnight:
HD Tune full error scan
Sea Tools for Windows long generic test

After the above steps have completed plan to test drivers using Windows driver verifier:
Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

gwmicro · Oct 1, 2020

here is the daigerr.mdmp

zbook · Oct 1, 2020

Please post images of each
a) startup and recovery system failure settings
b) virtual memory / page file settings
Manage Virtual Memory Pagefile in Windows 10
Configure Windows 10 to Create Minidump on BSOD

Open administrative command prompt and copy and paste:
schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

How to manually run Windows 10 Compatibility Appraiser

Post images of the results into the thread.
If there is any crash or error messages or codes > take pictures and post images into the thread

Code:

Microsoft (R) Windows Debugger Version 10.0.17763.132 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\aaaaaaaa\AppData\Local\Temp\Temp1_mnd69C3.diagerr.zip\mnd69C3.diagerr.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8.1 Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
6.3.9600.18217 (winblue_ltsb.160124-0053)
Machine Name:
Debug session time: Wed Sep 30 15:50:47.000 2020 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:01:23.000
................................................................
............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1768.1c44): Access violation - code c0000005 (first/second chance not available)
ntdll!NtGetContextThread+0xa:
00007ffb`9a46151a c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

GetUrlPageData2 (WinHttp) failed: 12002.

KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
    Name: <blank>
    Time: 2020-10-01T22:53:47.291Z
    Diff: 93780291 mSec

Timeline: Dump.Current
    Name: <blank>
    Time: 2020-09-30T20:50:47.0Z
    Diff: 0 mSec

Timeline: Process.Start
    Name: <blank>
    Time: 2020-09-30T20:49:24.0Z
    Diff: 83000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT:  (.ecxr)
rax=00000024a77bee28 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=00000000000003b8 rdi=0000000000000380
rip=00007ffb53cfd8c1 rsp=00000024a77bedd0 rbp=000000000000006c
 r8=00000024a77bec98  r9=00000024a77bed81 r10=0000000000000000
r11=0000000000000246 r12=00000024a78f1850 r13=0000000010000000
r14=0000000000000000 r15=00000024a77bee60
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
appraiser!BiSpacesUpdatePhysicalDevicePath+0x2d:
00007ffb`53cfd8c1 833902          cmp     dword ptr [rcx],2 ds:00000000`00000000=????????
Resetting default scope

FAULTING_IP:
appraiser!BiSpacesUpdatePhysicalDevicePath+2d
00007ffb`53cfd8c1 833902          cmp     dword ptr [rcx],2

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffb53cfd8c1 (appraiser!BiSpacesUpdatePhysicalDevicePath+0x000000000000002d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

DEFAULT_BUCKET_ID:  NULL_POINTER_READ

FOLLOWUP_IP:
appraiser!BiSpacesUpdatePhysicalDevicePath+2d
00007ffb`53cfd8c1 833902          cmp     dword ptr [rcx],2

READ_ADDRESS:  0000000000000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

WATSON_BKT_PROCSTAMP:  e9006ee2

WATSON_BKT_PROCVER:  10.0.19041.1

PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System

WATSON_BKT_MODULE:  appraiser.dll

WATSON_BKT_MODSTAMP:  77890e83

WATSON_BKT_MODOFFSET:  bd8c1

WATSON_BKT_MODVER:  10.0.19041.1

MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System

BUILD_VERSION_STRING:  6.3.9600.18217 (winblue_ltsb.160124-0053)

MODLIST_WITH_TSCHKSUM_HASH:  a5b5dd88e8abb0448095ff03f48aecce59b7b9b7

MODLIST_SHA1_HASH:  b53a882ff67e96addb4831989213b46671e56ff0

DUMP_FLAGS:  0

DUMP_TYPE:  2

PROCESS_NAME:  unknown

ANALYSIS_SESSION_HOST:  DESKTOP-9HEBUKS

ANALYSIS_SESSION_TIME:  10-01-2020 17:53:47.0291

ANALYSIS_VERSION: 10.0.17763.132 amd64fre

THREAD_ATTRIBUTES:
BUGCHECK_STR:  APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ

PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT

PROBLEM_CLASSES:

    ID:     [0n313]
    Type:   [@ACCESS_VIOLATION]
    Class:  Addendum
    Scope:  BUCKET_ID
    Name:   Omit
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0x1c44]
    Frame:  [0] : appraiser!BiSpacesUpdatePhysicalDevicePath

    ID:     [0n285]
    Type:   [INVALID_POINTER_READ]
    Class:  Primary
    Scope:  BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0x1c44]
    Frame:  [0] : appraiser!BiSpacesUpdatePhysicalDevicePath

    ID:     [0n300]
    Type:   [NULL_POINTER_READ]
    Class:  Primary
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [0x1768]
    TID:    [0x1c44]
    Frame:  [0] : appraiser!BiSpacesUpdatePhysicalDevicePath

LAST_CONTROL_TRANSFER:  from 00007ffb53cfdc4f to 00007ffb53cfd8c1

STACK_TEXT: 
00000024`a77bedd0 00007ffb`53cfdc4f : 00000000`00000000 00000000`00000000 00000024`a77beea0 00000000`000003b8 : appraiser!BiSpacesUpdatePhysicalDevicePath+0x2d
00000024`a77bee30 00007ffb`53cfd405 : 00000024`a77bf078 00000024`0000002a 00000000`00000000 00000024`a78f1850 : appraiser!BiUpdateEfiEntry+0x7f
00000024`a77beed0 00007ffb`53cf5da6 : 00000000`000003b8 00000024`a77bf170 00000000`000003b8 00000000`00008000 : appraiser!BiExportBcdObjects+0xd1
00000024`a77bef10 00007ffb`53cf3172 : 00000000`000003b8 00000000`00000004 00000024`a7872580 00000000`00008000 : appraiser!BiExportStoreAlterationsToFirmware+0x82
00000024`a77bef50 00007ffb`53cf305b : 00000000`00000004 00007ffb`53dbaba0 00007ffb`53dfd900 00000000`00008000 : appraiser!BiCloseStore+0x42
00000024`a77bef80 00007ffb`53c74669 : 00000000`d0000225 00007ffb`53dfd9d0 00000000`10000000 00007ffb`9a3eb974 : appraiser!BcdCloseStore+0x83
00000024`a77befb0 00007ffb`53c743e2 : 00000000`00000000 00000000`000003b8 00000000`00000000 00000000`000003f4 : appraiser!Windows::Compat::Appraiser::AppraiserTestHooks::GetBootDataAlloc+0x1f1
00000024`a77bf020 00007ffb`53c73c66 : 00000000`00000000 00000000`00000000 00000000`00000103 00000000`00000000 : appraiser!Windows::Compat::Appraiser::AppraiserTestHooks::IsBootManagerTestSigningOn+0x22
00000024`a77bf070 00007ffb`53c73b29 : 00000000`00000103 00007ffb`53dfd9d0 00000000`00000000 00000024`a78f1850 : appraiser!Windows::Compat::Appraiser::AppraiserTestHooks::GetSettingsInternal+0x42
00000024`a77bf280 00007ffb`9a3f1cb1 : 00007ffb`53c40000 00007ffb`53dfd9d0 00000000`00000000 00000024`a77bf2d8 : appraiser!Windows::Compat::Appraiser::AppraiserTestHooks::InitOnceCallback+0x9
00000024`a77bf2b0 00007ffb`9775265a : 00007ffb`53c40000 00000024`a77bf409 00000000`00000000 00000000`00000000 : ntdll!RtlRunOnceExecuteOnce+0x71
00000024`a77bf2f0 00007ffb`53c5b2af : 00007ffb`55faa168 00007ffb`53c40000 00007ffb`55f98c0d 00007ffb`97755770 : KERNELBASE!InitOnceExecuteOnce+0xa
00000024`a77bf320 00007ffb`53c459c2 : 00007ffb`55faa228 00007ffb`55faa228 00000024`00000000 00007ffb`55f98c0d : appraiser!Windows::Compat::Appraiser::WicaFactory::InitializeTestingFlags+0x1f
00000024`a77bf350 00007ffb`55f98c9c : 00007ffb`53c40000 00007ffb`53c459b0 00000024`a77bf409 00000000`00000000 : appraiser!GetProvider+0x12
00000024`a77bf390 00007ffb`55f99856 : 00000024`a78f1850 00000024`0000000a 00000000`00000000 00000024`a7926d04 : CompatCtrl!ConX::Compatibility::CCompatibilityController::Impl::LoadProviders+0x684
00000024`a77bf470 00007ffb`541845f9 : 00007ffb`00000013 00007ffb`55f90000 00000024`a77bf5c0 00000000`00000012 : CompatCtrl!ConX::Compatibility::CCompatibilityController::Initialize+0x3d6
00000024`a77bf560 00007ffb`54184276 : 00000024`a9aaea70 00000024`00000012 00000024`a9a93ec4 00000024`a7944424 : SetupCore!CMoSetupCompat::CreateCompatibilityController+0x1b5
00000024`a77bf600 00007ffb`54183c03 : 00000024`a9aaea70 00000000`00000012 00000024`a79446a4 00000024`a9a93bc8 : SetupCore!CMoSetupCompat::Initialize+0x2ae
00000024`a77bf6a0 00007ffb`5418f018 : 00000024`a9aaea70 00000024`a79568c0 00000024`a77bf759 00000024`a9a93984 : SetupCore!CMoSetupCompat::Create+0x83
00000024`a77bf6f0 00007ffb`541f8dcb : ffffffff`fffffffe 48553d68`87b71085 35b8f523`345af799 00000000`00000000 : SetupCore!CDlpActionCompat::CreateInstance+0x29c
00000024`a77bf7c0 00007ffb`53f32c3a : 00000024`a7946fb0 00000024`a7905840 00000000`00000000 00000000`00000000 : SetupCore!CDlpActionFactoryImpl<CDlpObjectInternalImpl<CUnknownImpl<IDlpActionFactory> >,CDlpActionCompatFactory,CDlpActionCompat>::CreateAction+0x8b
00000024`a77bf820 00007ffb`53f63b5a : 00000000`00000000 00000000`00000000 00000024`a77bf9b8 00000024`a7946fb0 : WinDlp!CDlpRegistrar::CreateAction+0x1e2
00000024`a77bf8c0 00007ffb`540a59df : 00000024`a7953800 00000024`a77bf960 00000000`00000000 00007ffb`540a2625 : WinDlp!CDlpManager::CreateAction+0xea
00000024`a77bf910 00007ffb`540965a1 : 00000024`a78d7770 00000024`00000001 00000024`a7928830 00000000`00000000 : SetupMgr!CSetupManager::OpenOrCreatePrepareTask+0x827
00000024`a77bf9a0 00007ffb`540951b9 : 00007ffb`54156110 00007ffb`00000000 00000000`00000001 00000000`00000000 : SetupMgr!CSetupManager::ExecuteInstallMode+0x931
00000024`a77bfa50 00007ffb`54094bec : 00000000`00000328 00000024`00000001 00000024`00000001 00000000`00000324 : SetupMgr!CSetupManager::ExecuteDownlevelMode+0x559
00000024`a77bfb10 00007ff7`d198dfd8 : 00000000`00000000 00000024`a77bfca0 00007ff7`d1a1daa0 00007ff7`d1a1da80 : SetupMgr!CSetupManager::Execute+0x15c
00000024`a77bfb50 00007ff7`d1998c31 : 00000024`00000000 00000024`00000000 00000024`a7903bb0 00000024`00000000 : SetupHost!CSetupHost::Execute+0x268
00000024`a77bfba0 00007ff7`d199e61c : 00000024`00000007 00000000`00000000 00000000`00000000 00000024`a78e1660 : SetupHost!MainHr+0xf61
00000024`a77bfd50 00007ff7`d1a12aa9 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000000 : SetupHost!wWinMain+0x1c0
00000024`a77bfdb0 00007ffb`99501412 : 00007ff7`d1a12b50 00007ff7`d1269000 00007ff7`d1269000 00000000`00000000 : SetupHost!__wmainCRTStartup+0x1c9
00000024`a77bfe70 00007ffb`9a3e54f4 : 00007ffb`995013f0 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
00000024`a77bfea0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34


THREAD_SHA1_HASH_MOD_FUNC:  864b793172a865ff865b4218149c6d89cf5a3e9d

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  11ec2e581d5e3c568f097ac23a709c9a2e2b7fb1

THREAD_SHA1_HASH_MOD:  ba359deeabb246f23ecc332935c1c7ea912fbb0e

FAULT_INSTR_CODE:  f023983

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  appraiser!BiSpacesUpdatePhysicalDevicePath+2d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: appraiser

IMAGE_NAME:  appraiser.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  77890e83

STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_READ_c0000005_appraiser.dll!BiSpacesUpdatePhysicalDevicePath

BUCKET_ID:  APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_appraiser!BiSpacesUpdatePhysicalDevicePath+2d

FAILURE_EXCEPTION_CODE:  c0000005

FAILURE_IMAGE_NAME:  appraiser.dll

BUCKET_ID_IMAGE_STR:  appraiser.dll

FAILURE_MODULE_NAME:  appraiser

BUCKET_ID_MODULE_STR:  appraiser

FAILURE_FUNCTION_NAME:  BiSpacesUpdatePhysicalDevicePath

BUCKET_ID_FUNCTION_STR:  BiSpacesUpdatePhysicalDevicePath

BUCKET_ID_OFFSET:  2d

BUCKET_ID_MODTIMEDATESTAMP:  77890e83

BUCKET_ID_MODCHECKSUM:  1cfff1

BUCKET_ID_MODVER_STR:  10.0.19041.1

BUCKET_ID_PREFIX_STR:  APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_

FAILURE_PROBLEM_CLASS:  APPLICATION_FAULT

FAILURE_SYMBOL_NAME:  appraiser.dll!BiSpacesUpdatePhysicalDevicePath

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/unknown/10.0.19041.1/e9006ee2/appraiser.dll/10.0.19041.1/77890e83/c0000005/000bd8c1.htm?Retriage=1

TARGET_TIME:  2020-09-30T20:50:47.000Z

OSBUILD:  9600

OSSERVICEPACK:  19719

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  768

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 8.1

OSEDITION:  Windows 8.1 WinNt SingleUserTS Personal

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  2020-05-09 23:35:50

BUILDDATESTAMP_STR:  160124-0053

BUILDLAB_STR:  winblue_ltsb

BUILDOSVER_STR:  6.3.9600.18217

ANALYSIS_SESSION_ELAPSED_TIME:  38010

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:null_pointer_read_c0000005_appraiser.dll!bispacesupdatephysicaldevicepath

FAILURE_ID_HASH:  {558a25e0-61bc-c9c1-5022-0ba1068e581a}

Followup:     MachineOwner
---------

0:000> !thread
No export thread found
0:000> lmtsmn
start             end                 module name
00007ffb`9a100000 00007ffb`9a1aa000   advapi32 advapi32.dll Mon Jan  1 21:35:25 2018 (5A4B1A1D)
00007ffb`53c40000 00007ffb`53e0a000   appraiser appraiser.dll 77890E83 (This is a reproducible build file hash, not a timestamp)
00007ffb`97030000 00007ffb`97056000   bcrypt   bcrypt.dll   Sat Nov 19 09:55:23 2016 (5830920B)
00007ffb`97350000 00007ffb`973b3000   bcryptPrimitives bcryptPrimitives.dll Mon Jan  1 20:37:37 2018 (5A4B0C91)
00007ffb`904f0000 00007ffb`90518000   cabinet  cabinet.dll  Tue Oct 28 18:27:58 2014 (5450429E)
00007ffb`975c0000 00007ffb`9760f000   cfgmgr32 cfgmgr32.dll Tue Oct 28 18:29:09 2014 (545042E5)
00007ffb`99260000 00007ffb`99316000   clbcatq  clbcatq.dll  Tue Oct 28 17:56:06 2014 (54503B26)
00007ffb`9a1b0000 00007ffb`9a3c1000   combase  combase.dll  Mon Aug 10 20:22:38 2020 (5F320EFE)
00007ffb`95610000 00007ffb`9588b000   comctl32 comctl32.dll Sun Jun  2 09:51:26 2019 (5CF3FE8E)
00007ffb`99810000 00007ffb`998c6000   comdlg32 comdlg32.dll Tue Oct 28 18:44:58 2014 (5450469A)
00007ffb`55f90000 00007ffb`55fb8000   CompatCtrl CompatCtrl.dll 7BD8A8F4 (This is a reproducible build file hash, not a timestamp)
00007ffb`97870000 00007ffb`97a4f000   crypt32  crypt32.dll  Fri Mar 31 07:07:55 2017 (58DE62BB)
00007ffb`973c0000 00007ffb`973cb000   CRYPTBASE CRYPTBASE.dll Tue Oct 28 19:46:18 2014 (545054FA)
00007ffb`96df0000 00007ffb`96e10000   cryptsp  cryptsp.dll  Tue Oct 28 18:29:44 2014 (54504308)
00007ffb`8e3b0000 00007ffb`8e539000   dbghelp  dbghelp.dll  Tue Mar 31 20:45:14 2015 (551B69CA)
00007ffb`771a0000 00007ffb`77299000   fastprox fastprox.dll Fri Mar  2 20:47:50 2018 (5A9A28F6)
00007ffb`99fb0000 00007ffb`9a0fd000   gdi32    gdi32.dll    Fri Aug 14 21:15:02 2020 (5F376146)
00007ffb`97b60000 00007ffb`97b76000   imagehlp imagehlp.dll Tue Oct 28 18:21:18 2014 (5450410E)
00007ffb`97a60000 00007ffb`97a96000   imm32    imm32.dll    Tue Oct 28 18:23:43 2014 (5450419F)
00007ffb`905a0000 00007ffb`905ca000   IPHLPAPI IPHLPAPI.DLL Thu Mar 10 09:05:22 2016 (56E1A952)
00007ffb`99500000 00007ffb`9963f000   kernel32 kernel32.dll Sat May  9 21:35:50 2020 (5EB784A6)
00007ffb`96360000 00007ffb`9636b000   kernel_appcore kernel.appcore.dll Tue Oct 28 18:27:02 2014 (54504266)
00007ffb`97750000 00007ffb`97865000   KERNELBASE KERNELBASE.dll Wed May 20 05:44:26 2020 (5EC5262A)
00007ffb`54410000 00007ffb`5532c000   MediaSetupUIMgr MediaSetupUIMgr.dll ***** Invalid (C9B7F1C1)
00007ffb`560c0000 00007ffb`56237000   mfc42u   mfc42u.dll   Mon Jun  1 21:44:06 2020 (5ED5D916)
00007ffb`975a0000 00007ffb`975b1000   msasn1   msasn1.dll   Tue Oct 28 18:30:08 2014 (54504320)
00007ffb`99e50000 00007ffb`99fa1000   msctf    msctf.dll    Wed May 20 04:29:52 2020 (5EC514B0)
00007ffb`94e20000 00007ffb`95153000   msi      msi.dll      Tue Sep  1 22:52:12 2020 (5F4F330C)
00007ffb`55fc0000 00007ffb`56003000   msls31   msls31.dll   Tue Oct 28 19:45:17 2014 (545054BD)
00007ffb`99c60000 00007ffb`99d0a000   msvcrt   msvcrt.dll   Tue Oct 28 19:50:38 2014 (545055FE)
00007ffb`92880000 00007ffb`92896000   netapi32 netapi32.dll Tue Oct 28 18:26:42 2014 (54504252)
00007ffb`96760000 00007ffb`9676c000   netutils netutils.dll Tue Oct 28 18:28:23 2014 (545042B7)
00007ffb`99ab0000 00007ffb`99ab9000   nsi      nsi.dll      Tue Oct 28 19:48:43 2014 (5450558B)
00007ffb`9a3d0000 00007ffb`9a57d000   ntdll    ntdll.dll    Mon Mar 30 21:35:22 2020 (5E82C88A)
00007ffb`904b0000 00007ffb`904e2000   ntmarta  ntmarta.dll  Tue Oct 28 18:28:12 2014 (545042AC)
00007ffb`55c80000 00007ffb`55d42000   odbc32   odbc32.dll   Tue Oct 28 19:26:21 2014 (5450504D)
00007ffb`99ac0000 00007ffb`99c55000   ole32    ole32.dll    Mon Aug 10 19:49:29 2020 (5F320739)
00007ffb`99d10000 00007ffb`99dd7000   oleaut32 oleaut32.dll Wed Jun 10 20:01:14 2020 (5EE19E7A)
00007ffb`53e10000 00007ffb`53f28000   reagent  reagent.dll  4594A91F (This is a reproducible build file hash, not a timestamp)
00007ffb`554f0000 00007ffb`5559b000   riched20 riched20.dll Tue Oct 28 19:43:35 2014 (54505457)
00007ffb`64be0000 00007ffb`64be8000   riched32 riched32.dll Tue Oct 28 19:44:46 2014 (5450549E)
00007ffb`990b0000 00007ffb`991f0000   rpcrt4   rpcrt4.dll   Wed Aug 12 20:38:11 2020 (5F34B5A3)
00007ffb`96a10000 00007ffb`96a46000   rsaenh   rsaenh.dll   Fri Jan  8 09:12:55 2016 (568FEE17)
00007ffb`90570000 00007ffb`90587000   samcli   samcli.dll   Tue Oct 28 18:28:15 2014 (545042AF)
00007ffb`994a0000 00007ffb`994f8000   sechost  sechost.dll  Mon Jun  8 21:17:05 2020 (5EDF0D41)
00007ffb`998d0000 00007ffb`99aaa000   setupapi setupapi.dll Tue Oct 28 17:54:49 2014 (54503AD9)
00007ffb`55410000 00007ffb`55467000   setupcompat setupcompat.dll 607DEADB (This is a reproducible build file hash, not a timestamp)
00007ffb`54180000 00007ffb`543bc000   SetupCore SetupCore.dll E440DB18 (This is a reproducible build file hash, not a timestamp)
00007ff7`d1980000 00007ff7`d1a5b000   SetupHost SetupHost.exe E9006EE2 (This is a reproducible build file hash, not a timestamp)
00007ffb`54090000 00007ffb`54180000   SetupMgr SetupMgr.dll B7144D07 (This is a reproducible build file hash, not a timestamp)
00007ffb`95a90000 00007ffb`95b42000   SHCore   SHCore.dll   Wed Jun 10 19:52:15 2020 (5EE19C5F)
00007ffb`97b80000 00007ffb`990ae000   shell32  shell32.dll  Sat Aug 15 08:32:08 2020 (5F37FFF8)
00007ffb`97b00000 00007ffb`97b54000   shlwapi  shlwapi.dll  Tue Oct 28 17:52:51 2014 (54503A63)
00007ffb`94b50000 00007ffb`94b7b000   slc      slc.dll      Sat Feb 22 03:57:46 2014 (530890BA)
00007ffb`94ae0000 00007ffb`94b02000   sppc     sppc.dll     Sat Feb 22 03:54:11 2014 (53088FE3)
00007ffb`97160000 00007ffb`97186000   srvcli   srvcli.dll   Tue Oct 28 18:27:34 2014 (54504286)
00007ffb`97720000 00007ffb`9774e000   sspicli  sspicli.dll  Sat Aug 20 16:29:15 2016 (57B8E7CB)
00007ffb`7f210000 00007ffb`7f300000   tdh      tdh.dll      Fri Jul 17 07:15:45 2015 (55A90E11)
00007ffb`99320000 00007ffb`99497000   user32   user32.dll   Sat Jul 11 09:02:47 2020 (5F09E2A7)
00007ffb`69af0000 00007ffb`69b06000   usp10    usp10.dll    Tue Oct 28 19:48:40 2014 (54505588)
00007ffb`96190000 00007ffb`962b9000   uxtheme  uxtheme.dll  Mon Dec 16 17:19:23 2019 (5DF82D1B)
00007ffb`53520000 00007ffb`53544000   vds_ps   vds_ps.dll   Tue Oct 28 19:44:09 2014 (54505479)
00007ffb`929a0000 00007ffb`929aa000   version  version.dll  Tue Oct 28 19:44:29 2014 (5450548D)
00007ffb`8d3e0000 00007ffb`8d462000   wbemcomn wbemcomn.dll Tue Oct 28 18:20:42 2014 (545040EA)
00007ffb`8d470000 00007ffb`8d481000   wbemprox wbemprox.dll Tue Oct 28 18:19:57 2014 (545040BD)
00007ffb`77180000 00007ffb`77195000   wbemsvc  wbemsvc.dll  Tue Oct 28 18:27:59 2014 (5450429F)
00007ffb`543c0000 00007ffb`54402000   wdscore  wdscore.dll  B139E0F9 (This is a reproducible build file hash, not a timestamp)
00007ffb`53f30000 00007ffb`5408d000   WinDlp   WinDlp.dll   F3D8BDFD (This is a reproducible build file hash, not a timestamp)
00007ffb`90ad0000 00007ffb`90b99000   winhttp  winhttp.dll  Thu Dec 27 09:57:03 2018 (5C25126F)
00007ffb`90590000 00007ffb`9059a000   winnsi   winnsi.dll   Tue Oct 28 18:29:55 2014 (54504313)
00007ffb`976c0000 00007ffb`97711000   wintrust wintrust.dll Tue Oct  4 12:01:33 2016 (57F3FC8D)
00007ffb`92860000 00007ffb`92877000   wkscli   wkscli.dll   Tue Oct 28 18:27:34 2014 (54504286)
00007ffb`96370000 00007ffb`96379000   wmsgapi  wmsgapi.dll  Tue Oct 28 18:28:18 2014 (545042B2)
00007ffb`99200000 00007ffb`9925a000   ws2_32   ws2_32.dll   Fri May 13 14:58:43 2016 (57364E13)
00007ffb`93ba0000 00007ffb`93bb2000   wtsapi32 wtsapi32.dll Tue Oct 28 19:42:06 2014 (545053FE)
00007ffb`905d0000 00007ffb`90609000   xmllite  xmllite.dll  Sat Jun 29 08:32:49 2019 (5D1784A1)
0:000> lmvm appraiser
Browse full module list
start             end                 module name
00007ffb`53c40000 00007ffb`53e0a000   appraiser # (pdb symbols)          c:\symbols\Appraiser.pdb\E16E7E24ABD5493E0B5C324AA433D1A11\Appraiser.pdb
    Loaded symbol image file: appraiser.dll
    Mapped memory image file: c:\symbols\appraiser.dll\77890E831ca000\appraiser.dll
    Image path: C:\$WINDOWS.~BT\Sources\appraiser.dll
    Image name: appraiser.dll
    Browse all global symbols  functions  data
    Image was built with /Brepro flag.
    Timestamp:        77890E83 (This is a reproducible build file hash, not a timestamp)
    CheckSum:         001CFFF1
    ImageSize:        001CA000
    File version:     10.0.19041.1
    Product version:  10.0.19041.1
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     Appraiser.dll
        OriginalFilename: Appraiser.dll
        ProductVersion:   10.0.19041.1006
        FileVersion:      10.0.19041.1006 (WinBuild.160101.0800)
        FileDescription:  Compatibility Appraiser
        LegalCopyright:   © Microsoft Corporation. All rights reserved.

gwmicro · Oct 2, 2020

Here are the results from the HD Tune and the Eset AV remover. The hard drive drive is new. I use Eset for anti-virus and firewall.

I wasn't clear on:
15) post an image of the startup and recovery system failure settings

16) post an image of the virtual memory / page file settings

gwmicro · Oct 2, 2020

I wasn't able to get seatools

gwmicro · Oct 2, 2020

startup/recovery and vmem settings.

Thanks

gwmicro · Oct 2, 2020

This is the result of the compatibility appraiser

zbook · Oct 2, 2020

In the image for virtual memory / page file settings > click on change > post an image of the new pop up window displaying the settings

This is another ESET uninstaller: [KB2289] Uninstall ESET manually using the ESET uninstaller tool

In post #22 was ESET uninstalled and later reinstalled?
Upgrading windows 8.1 to windows 10 failing

Sea Tools can be ran overnight:
Sea Tools: SeaTools | Seagate Support US

Update the progress with:
a) a new restore point
b) backup image (saved to another disk drive or the cloud)
c) Windows driver verifier link

gwmicro · Oct 2, 2020

here is the vmemory image

In post #22 Eset was unistalled for another try at upgrading to Windows 10. But I reinstall after the attempt to keep virus protection between trials.
The Eset uninstaller says you mentioned it is for unistalling eset, not other AV software.

I set a restore point and I have a mirror of my drive from about 1 month ago. I ran the verifier (i ran this once before, but with different settings than the ones in the link) I didn't get any output from it, it just said to restart. did it create a log file somewhere?
I will try downloading seatools again and running it.

Thanks

Upgrading windows 8.1 to windows 10 failing

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