[SOLVED] Updating W7 to W10 fail

Deucas · Sep 21, 2022

Hello !

First, I'm new to this forum and am not really used to it, so if I need to provide more info, please let me know

I'm trying to update my W7 PC to W10 via the Media Creation Tool (21H2 version)

The update launches but fails to complete at 73% with no error code, only "Windows 10 has failed to install"

I've tried several things based on my internet research :
- Update Windows via Windows Update
- Update every driver I could
- Stop Windows services, rename catroot folder, and start Windows Services again
- Uninstall everything not essential
- Update BIOS
- Run "Restoro" repair tool
- Run the command sfc /scannow

I've followed the steps described before posting, and I'm attaching the files. I'm also attaching a screen capture of my computer properties and the msinfo32.

I've found on this forum a problem that seemed similar to mine (Win 7 SP1 upgrade to Win 10 fails), and that's why I'm posting this.

Thank you very much in advance !

PeterJ · Sep 22, 2022

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

Deucas · Sep 22, 2022

Hello and thank you

See the file attached

PeterJ · Sep 22, 2022

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Deucas · Sep 22, 2022

Here is the file

PeterJ · Sep 22, 2022

Good. Try the upgrade again and report the result.

Deucas · Sep 23, 2022

Installation goes on until 71% and fails. Here is a capture of the error message
Should you need any translation, please ask

PeterJ · Sep 23, 2022

Step 1:
Restart the machine.
Next, follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

Step 2:

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each.
Code:
```
sfc /scannow
```
Wait for this to finish before you continue
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Gofile or WeTransfer and just provide the download link.

Deucas · Sep 23, 2022

Here are the files

PeterJ · Sep 23, 2022

What antivirus program is currently installed ?

Attach following files:
- C:\$Windows.~BT\Sources\panther\setupact.log
- C:\Windows\setupapi.log

Deucas · Sep 23, 2022

Currently, none. Used to be avast

I can't find any file named setupapi.log in this location. I'm attaching the other file

PeterJ · Sep 23, 2022

FRST Scan:

Right-click FRST64.exe to run the tool as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

Deucas · Sep 23, 2022

Here you go

PeterJ · Sep 23, 2022

It looks like in the past a hacktool was used on this machine to use Windows and / or Office not legitimately.
It is against the rules to help people with an illegal operating system or other illegally used programs.
Hacktools can make your system slower and also less secure.

Are you using Windows legitimately on this machine ?

Deucas · Sep 24, 2022

I did not install Windows, so I never questionned it. Sorry for the inconvenience

Is there any way to fix it ? Or could you guide me to wipe out W7 to replace it with a legit W10 ?

Thanks

PeterJ · Sep 24, 2022

I did not install Windows, so I never questionned it. Sorry for the inconvenience

Ok. Its just a remnant of the hacktool that I noticed. Let's continue.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Deucas · Sep 24, 2022

Here is the file.
The system rebooted after the tool completed its operation

PeterJ · Sep 24, 2022

Great. Try the upgrade again and report the result.

Deucas · Sep 25, 2022

Still fails at 73%, same error message as before

PeterJ · Sep 25, 2022

ChkDsk Scan

Click on Start - All programs - Accessories.
Rightclick on Command-prompt and select Run as administrator.
When command prompt opens, typ chkdsk into it, then press enter.
Wait for this to complete.
Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
Rightclick

ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (The file ListChkdskResult.txt can be found on your desktop.)
Copy and paste its content in your next reply.

[SOLVED] Updating W7 to W10 fail

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