[SOLVED] Updates won't install with 80073712 error

rutra80 · Jan 14, 2015

Hello, I think I tried everything including sfc (doesn't finish), dism (error 14098), MS autofixers, manual fiddling - nothing seems to help. At best after searching for updates it gets stuck on 4% while downloading updates (there are KB2962409, KB2967917, KB2975719, KB2990967, KB2993651 pending) or errors with 80073712.
Log:

Code:

SFCFix version 2.4.1.0 by niemiro.Start time: 2015-01-14 21:10:23.729
Not using a script file.








AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.




WARNING: Components hive failed size test and may be corrupt.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     -11
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-01-14 21:11:28.504

----------------------EOF-----------------------

Please let me know if it is fixable without repair install.
It's Windows 8.1 BTW.
Thanks.

Go The Power · Jan 15, 2015

Hello and welcome to the forum :)

Code:

WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.

This error is not normally a good one

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder and upload them for me to analyze? The file may be too big to attach to this post, please use either Dropbox or One Drive.

Right click on the Start button -> Select run Command prompt as Admin
Inside the Command Prompt windows copy and paste the following commands
dir %systemroot%\System32\config >1&&notepad 1
Please post the contents of the notepad file back into this thread

rutra80 · Jan 15, 2015

Owner already made a refresh, but thank you for assistance!

Go The Power · Jan 16, 2015

No worries.

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[SOLVED] Updates won't install with 80073712 error

rutra80

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

rutra80

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor