[SOLVED] Updates, SFC, and DISM all fail - Windows Server 2016

[wvw]

Updates can't be installed on reboot and changes are undone.
DISM failed 0x0000ffff, never seen that one.
SFC would not run.

Appreciate any help!

Edit: Failed to upload the CBS.zip apparently.

 

[Windows Update Bot]

Hi @wvw,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[PeterJ]

Hello and welcome,

Collect Services:
1. Right-click the Start button and click Command Prompt (administrator).
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
4. After the command runs there will be a file on your desktop named services.txt.
5. Attach this file to your next reply.

 

[wvw]

Thanks for your reply Peter. See attached.

 

[PeterJ]

Export registry as hive

• Click on the Start button and in the search box, type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  
  
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.

 

[wvw]

File attached.

 

[PeterJ]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[wvw]

Spoiler

SFCFix version 3.0.2.1 by niemiro.
Start time: 2025-01-31 14:37:57.745
Microsoft Windows Server 10 Build 14393 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\Defender.psd1
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpComputerStatus.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpPreference.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpScan.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpSignature.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreat.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatCatalog.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatDetection.cdxml
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpWDOScan.cdxml

Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\Defender.psd1 to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\Defender.psd1.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpComputerStatus.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpComputerStatus.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpPreference.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpPreference.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpScan.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpScan.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpSignature.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpSignature.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreat.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreat.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatCatalog.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatCatalog.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatDetection.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatDetection.cdxml.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpWDOScan.cdxml to C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpWDOScan.cdxml.

Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\Defender.psd1
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\Defender.psd1
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpComputerStatus.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpComputerStatus.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpPreference.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpPreference.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpScan.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpScan.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpSignature.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpSignature.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreat.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreat.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatCatalog.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatCatalog.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatDetection.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpThreatDetection.cdxml
Successfully restored ownership for C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpWDOScan.cdxml
Successfully restored permissions on C:\Windows\winsxs\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3\MSFT_MpWDOScan.cdxml
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 9 datablocks.
Finish time: 2025-01-31 14:38:04.064
Script hash: 5VmRVhkTVOxjmDS0ymRUmXjt8RTmo5YQOe81+X9eMZ0=
----------------------EOF-----------------------

 

[PeterJ]

Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[wvw]

Everything looks good now. SFC ran and reported fixed corruption. Thank you Peter!

 

[PeterJ]

Great. Please provide the file C:\Windows\Logs\CBS\cbs.log to learn from.

 

[wvw]

I am curious where you were able to identify the problem packages. I have been learning to resolve update issues, but if it's not in the CBS log that's where I get stuck.

 

[PeterJ]

The repaired files are in the folder amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.14393.0_none_1137c685b804c9a3 which is part of the standard Windows Server 2016 installation, not a particular KB.
So to get these you need another Windows Server 2016 machine.