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[SOLVED] Updates installed over and over again - Windows 7 Pro 32 bit

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
Hi,

Have a Windows 7 Pro 32 bit system.

The same updates keep being installed over and over again, even though the update succeeds.

The standard update troubleshooting steps don't work.

Ran sfc /scannow, nothing found.

Ran SURT, log is in zip file

CBS folder is in ZIP file.

Ran SFCfix:

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

I threw in components just for good measure.

Please help.

Thanks

ZIP files --> This file is called dbdan22-32bit-Win7-CBS.zip to differentiate it from the 64 bit system.

https://1drv.ms/u/s!AnHOxq7pxsngjDyruOpd5p_yfU-5
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Hello and welcome,

The log files indicate that you are using a Windows 7 64bit machine, not 32bit.
Please explain first.
 

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
There are logs for 2 PC's there, one 32, one 64.

The correct log for this PC, as stated in my post, is:

ZIP files --> This file is called dbdan22-32bit-Win7-CBS.zip to differentiate it from the 64 bit system.

Let's try a new link then, the link must have gotten messed up.

https://1drv.ms/u/s!AnHOxq7pxsngjD5bsg5E1yaMWyFf

Thanks

Hello and welcome,

The log files indicate that you are using a Windows 7 64bit machine, not 32bit.
Please explain first.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Please post only log files for the machine mentioned in this thread to avoid confusion.

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

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dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
Thank you, and sorry for the delay.

Applied sfcfix.

2019-01 Security Monthly Rollup for Windows 7 for x86-based Systems (KB4480970) keeps installing over and over, despite the fact that it says the update was successful. All other updates seem to be ok. It's just KB4480970 that's acting up.

Ran sfc /scannow again, it's clean. Ran Windows Update troubleshooter, says it fixed problems, but this problem with KB4480970 remains. Still keeps installing over and over.

New sfcfix.log, CBS folder, components:
https://1drv.ms/u/s!AnHOxq7pxsngjEEQcLdnrKCoaO6S

Thanks
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Sorry, I'v missed your reply in message #5.
Please post the log file SFCFix.log which should be on your desktop.
 

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
Hi,

2019-01 Security Monthly Rollup for Windows 7 for x86-based Systems (KB4480970) keeps installing over and over, despite the fact that it says the update was successful. All other updates seem to be ok. It's just KB4480970 that's acting up.

New sfcfix.log, CBS folder, components:
https://1drv.ms/u/s!AnHOxq7pxsngjEEQcLdnrKCoaO6S

Code:
SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-01-29 10:57:43.009
Microsoft Windows 7 Service Pack 1 - x86
Using .zip script file at C:\Users\Admin\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\windows\servicing\packages

Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\packages\package_2_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.cat to C:\windows\servicing\packages\package_2_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.cat.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\packages\package_2_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.mum to C:\windows\servicing\packages\package_2_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.mum.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\packages\package_for_kb4099950_sp1~31bf3856ad364e35~x86~~6.1.1.3.cat to C:\windows\servicing\packages\package_for_kb4099950_sp1~31bf3856ad364e35~x86~~6.1.1.3.cat.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\packages\package_for_kb4099950_sp1~31bf3856ad364e35~x86~~6.1.1.3.mum to C:\windows\servicing\packages\package_for_kb4099950_sp1~31bf3856ad364e35~x86~~6.1.1.3.mum.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\packages\package_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.cat to C:\windows\servicing\packages\package_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.cat.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\packages\package_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.mum to C:\windows\servicing\packages\package_for_kb4099950~31bf3856ad364e35~x86~~6.1.1.3.mum.

Successfully restored ownership for C:\windows\servicing\packages
Successfully restored permissions on C:\windows\servicing\packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-01-29 10:57:50.918
Script hash: BhKYAYXFQP0q4GYMt1gURkTj2b3vCnJLnREbgvz9L/w=
----------------------EOF-----------------------
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4480970

4. Let me know if it says it was successful or if there are any errors.
 

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
OK Thanks.

But I'm not at that site every day.

May I ask, after I manually uninstall, what are the next step(s) you need me to do?

If manual uninstall succeeds, do .......

If manual uninstall fails, do ......

Thanks
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
But I'm not at that site every day.
What site ?
Try to uninstall it and report the result. Than we can move on with the next step.
 

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
I'm not at the site with the computer that's causing the trouble every day.

Please give me the next 2 steps?

If manual uninstall of KB4480970 succeeds, do this.... [ try installing it again? ]

If manual uninstall of KB4480970 fails, do this.... [ send sfcfix log, cbs, components, run surt? ]

I cover 9 sites. It would save me a trip. Thanks for your understanding.

But I'm not at that site every day.
What site ?
Try to uninstall it and report the result. Than we can move on with the next step.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
I'm not at the site with the computer that's causing the trouble every day.
All clear now.
After you have run the command in message #10 , do the following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
32-bit: Downloading Farbar Recovery Scan Tool

6. Right-click on the file FRST.exe and choose Run as administrator.
7. Copy and paste KB4480970 into the Search box and click the Search Registry button.
8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
9. You may close any remaining open windows now.
 

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
Hi,

WUSA says, the update KB4480970 is not installed on this computer.

Searchreg.txt:
Code:
Farbar Recovery Scan Tool (x86) Version: 4-02-2019
Ran by Admin (04-02-2019 13:58:29)
Running from C:\Users\Admin\Desktop\Green1
Boot Mode: Normal
================== Search Registry: "KB4480970" ===========

====== End of Search ======
I took the liberty of running sfc /scannow and checksur again. Both completed without any complaints.

Attached are the CBS folder (complete, with checkSUR.log), and the components store (after a restart, couldn't copy it with the file open).

dbdan22-green1-new-logs.zip
https://1drv.ms/u/s!AnHOxq7pxsngjEivXTNMur_Buh3z

I see Windows is not asking to install KB4480970 anymore.

Things that make you go Hmmmmmmmm.......

Thanks.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Curious that WUSA said KB wasn't installed at all.
Do you want to wait for a couple of days to see how it goes or can we close this thread ?
 

dbdan22

Contributor
Joined
Jun 6, 2017
Messages
51
let's see what fine, fine patches Microsoft has for us come February 12th.

Thanks.
 
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