[SOLVED] Updates fail to install [Win7 SP1]

P

plzhelp

Member
Joined
Aug 5, 2019
Posts
6
Hi! I was trying to install Security Update KB3033929 on Windows 7 Service Pack 1, x64. The install fails with the message: The following updates were not installed: KB3033929.

Event Viewer contains error messages:
Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17592
P2: Package_for_KB3033929
P3: 6.1.1.1
P4: amd64
P5: unknown
P6: 80070490
P7: Execute
P8: Staged
P9: Installed
P10: WindowsUpdateAgent

Forums suggested that I have corrupted system files. I have already run:
• SFC scan
• System Update Readiness Tool
• and SFCFix

Results: it fixed many errors but not all. I have some corrupt manifest files and mssphtb.dll:

AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_18c0c0cf6b2ff13a". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_el-gr_84471a5db7df79bc". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_da-dk_de85578ec6f3bc94". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-hk_e8c8d75b1c4335e9". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_30c90d194f949041". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_5f49754d31b02bf0". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-tw_ee1a1c2318d89fc9". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_de-de_dbb0eccac8ca112e". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_12cb0f33ee9224e6". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_ea1ddecd1b67c359". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_414b7767d0adc095". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_7.1.7601.16492_none_e2d7e0bdb71755ad". See CBS logfile for more details.
WARNING: Manifest damage on component "x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_02262b16ffcc6260". See CBS logfile for more details.

CORRUPT: C:\Windows\winsxs\wow64_windowssearchengine_31bf3856ad364e35_7.0.7601.17610_none_dbd0d3376679543d\mssphtb.dll

Any help is greatly appreciated!
 

Attachments

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

Thank you for you help!

Here is the log of SFCFix.txt:

-------
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-09 19:43:30.338
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\user\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_18c0c0cf6b2ff13a.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_ea1ddecd1b67c359.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-hk_e8c8d75b1c4335e9.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-tw_ee1a1c2318d89fc9.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d_31bf3856ad364e35_7.1.7601.16492_none_9abc61e3455c511e.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_414b7767d0adc095.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_da-dk_de85578ec6f3bc94.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_de-de_dbb0eccac8ca112e.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_el-gr_84471a5db7df79bc.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_12cb0f33ee9224e6.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_d67de7d188fdee8d.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_7.1.7601.16492_none_e2d7e0bdb71755ad.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_5f49754d31b02bf0.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_30c90d194f949041.manifest
Successfully took permissions for file or folder C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_02262b16ffcc6260.manifest

Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_18c0c0cf6b2ff13a.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_18c0c0cf6b2ff13a.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_ea1ddecd1b67c359.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_ea1ddecd1b67c359.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-hk_e8c8d75b1c4335e9.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-hk_e8c8d75b1c4335e9.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-tw_ee1a1c2318d89fc9.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-tw_ee1a1c2318d89fc9.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-d2d_31bf3856ad364e35_7.1.7601.16492_none_9abc61e3455c511e.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d_31bf3856ad364e35_7.1.7601.16492_none_9abc61e3455c511e.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_414b7767d0adc095.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_414b7767d0adc095.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_da-dk_de85578ec6f3bc94.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_da-dk_de85578ec6f3bc94.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_de-de_dbb0eccac8ca112e.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_de-de_dbb0eccac8ca112e.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_el-gr_84471a5db7df79bc.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_el-gr_84471a5db7df79bc.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_12cb0f33ee9224e6.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_12cb0f33ee9224e6.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_d67de7d188fdee8d.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_d67de7d188fdee8d.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_7.1.7601.16492_none_e2d7e0bdb71755ad.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_7.1.7601.16492_none_e2d7e0bdb71755ad.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_5f49754d31b02bf0.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_5f49754d31b02bf0.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_30c90d194f949041.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_30c90d194f949041.manifest.
Successfully copied file D:\userUser\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_02262b16ffcc6260.manifest to C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_02262b16ffcc6260.manifest.

Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_18c0c0cf6b2ff13a.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_18c0c0cf6b2ff13a.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_ea1ddecd1b67c359.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_ea1ddecd1b67c359.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-hk_e8c8d75b1c4335e9.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-hk_e8c8d75b1c4335e9.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-tw_ee1a1c2318d89fc9.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d.resources_31bf3856ad364e35_7.1.7601.16492_zh-tw_ee1a1c2318d89fc9.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d_31bf3856ad364e35_7.1.7601.16492_none_9abc61e3455c511e.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-d2d_31bf3856ad364e35_7.1.7601.16492_none_9abc61e3455c511e.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_414b7767d0adc095.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_414b7767d0adc095.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_da-dk_de85578ec6f3bc94.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_da-dk_de85578ec6f3bc94.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_de-de_dbb0eccac8ca112e.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_de-de_dbb0eccac8ca112e.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_el-gr_84471a5db7df79bc.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_el-gr_84471a5db7df79bc.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_12cb0f33ee9224e6.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directwrite.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_12cb0f33ee9224e6.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_d67de7d188fdee8d.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-d3d10level9_31bf3856ad364e35_7.1.7601.16492_none_d67de7d188fdee8d.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_7.1.7601.16492_none_e2d7e0bdb71755ad.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-directx-direct3d10_31bf3856ad364e35_7.1.7601.16492_none_e2d7e0bdb71755ad.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_5f49754d31b02bf0.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_cs-cz_5f49754d31b02bf0.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_30c90d194f949041.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_tr-tr_30c90d194f949041.manifest
Successfully restored ownership for C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_02262b16ffcc6260.manifest
Successfully restored permissions on C:\Windows\winsxs\Manifests\x86_microsoft-windows-p..age-codec.resources_31bf3856ad364e35_7.1.7601.16492_zh-cn_02262b16ffcc6260.manifest
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 16 datablocks.
Finish time: 2019-08-09 19:43:33.943
Script hash: usHlH7takteBTGY45rArzgps3YdLwb3ZO1W4ru7MH5E=
----------------------EOF-----------------------



I'm still getting CbsPackageServicingFailure2 in Event logs when I try to install the update. Here are the error lines in the newly generated CBS.log:

2019-08-09 19:47:35, Error CBS Failed to resolve package 'Package_110_for_KB4041681~31bf3856ad364e35~amd64~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-08-09 19:47:35, Error CBS Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 

Attachments

FRST File Search
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  3. Copy and paste Package_110_for_KB4041681* into the Search box and click the Search Files button.
  4. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  5. Close Notepad and attach the file 'Search.txt' to your next reply.
 
Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
  • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
  • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.
If it fails, attach the zipped cbs.log to your next reply.
 

Attachments

Fix fails with the following error:

Registry ====> ERROR: Error accessing the registry.

When I try to add a key Package_110_for_KB4041681~31bf3856ad364e35~amd64~~0.0.0.0 under PackageIndex manually, Regedit gives the error:

"Cannot create key: You do not have the requisite permissions to create a new key under PackageIndex."

Here are permission details on Package and PackageIndex keys:
• Owner is SYSTEM
• SYSTEM, Administrator and jaros have read-only access to the key
• TrustedInstaller has full control
 

Attachments

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

SFCFix reported success:
> Successfully processed all directives.

Updates worked! Thank you so much!
 
Your welcome.
You may remove the tools and log files used in this thread to clean up.
This thread will be marked as solved.

Take care.
 
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