update w7 toward w10 error 0xc1900101 0x20017 safemode operation boot

J

jean luc ferre

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Joined
Apr 27, 2025
Posts
66
on an old laptop toshiba m40 331 32bits i am trying to update the os from w7 toward w10. i utilize the method with the media creation tool and each time after rebooting i have the error : 0xc1900101 0x20017 in safemode during operation boot.
I have updated all the drivers with "drivercloud" and "touslesdrivers".
only the booting procedure hasn't been reconfigured...but the device starts and reboot normally. The bios is very ancient...
i don't know what to try to upgrade toward w10...i hope you could help me.
i let you the attachments cbs.zip and componentscanner.txt.
i will try also to let you the attachments of the files setuperr.txt and setupact.txt after a try that didn't worked.
Thank you in advance for your answer.
Jean Luc Ferré
 

Attachments

Hi @jean luc ferre,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hello and welcome,

Download & Run the tool SetupDiag
  1. Open the website SetupDiag Download Page
  2. Click the Download SetupDiag button.
  3. Create a new folder on your Desktop and nove the file SetupDiag.exe to that folder.
  4. Right-click the "SetupDiag.exe" and click Run as administrator.
  5. When completed, three files are created, "Log.zip," "SetupDiag.exe.config," and "SetupDiagResults.log" in the folder SetupDiag.exe was executed.
  6. Attach only the file "SetupDiagResults.log" to your next reply.
 
Hello,
Thank you for your answer...
The first setupdiag.exe i used following your link crashed, probably because my system is a 32 bits one with the OS windows7.
I fetched on google a new one and i found a 32 bits one; but when i ran it i didn't get the log.zip and setupdiagresults.log files...i only had the setupdiag.exe.config file with another one : setupdiag_28-avr.-2025 a txt file which is empty...
that's probably is not what you hope to receive.
i will fetch on internet another setupdiag.exe file; but i didn't find something tailored for windows 7.
could you help me for this problem?
Thank you in advance for your answers.
jean luc Ferré
 
Attached an older version of SetupDiag.exe.
Download and extract the attachment.
Right-click the file "SetupDiag.exe" and click Run as administrator.
When completed, three files are created, "Log.zip," "SetupDiag.exe.config," and "SetupDiagResults.log" in the folder SetupDiag.exe was executed.
Attach only the file "SetupDiagResults.log" to your next reply.
 

Attachments

hello,
thank you for your new file setupdiag.exe, this time it works...
Here attached the result file...
in my first post of introduction i also attached the setupact.log and setuperr.log files respectively found in these directories : windows, windows-bt-source-panther, windows-panther...
I hope this can help you.
Thank you in advance for your suggestions and propositions.
Jean luc Ferré
 

Attachments

Not much information in the setupdiag log.
Perform following scan.

FRST Scan:
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    32-bit: Downloading Farbar Recovery Scan Tool
    Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.

  2. Note: Rename the downloaded file FRST.exe to English.exe.
  3. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  4. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  5. Press the Scan button.
  6. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  7. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Hello, Thank you for your answer...
Here is in attachments the two files frst.txt and addition.txt.
I rewrite the error that happens after the unsuccessfull try of migrating windows7 toward windows10 :0xc1900101 - 0x20017 l'installation a échoué dans la phase safe-os avec une erreur lors de l'opérateur boot...
Thank you in advance for all.
Jean Luc Ferré
 

Attachments

Is Internet Explorer 11 installed or is it still on Internet Explorer 8 ?

Provide the exact model of this machine so we can check for bios updates.
Attach the file C:\Windows\INF\setupapi.dev.log to your next reply.
 
hello, thank you for your help.
It's internet explorer 11 which is installed...i could uninstall it for the next try of upgrade (i have also the browser "Edge").
Here is in attachments the information from the command "msinfo32" that will allow you to see the characteristics of the device...(Toshiba satellite M40 331).
on the folder c:\windows\inf\ i found two files setupapi.dev....i let you the two files in attachments.
Thank you for all, i am very gratefull.
ps: for the next try of upgrading w7 toward w10, i could uninstall "internet explorer 11" and the antivirus "microsoft security essentials"
waiting for your next answer.
Jean Luc Ferré
 

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Export registry
  1. Click on the Start button and in the search box, type regedit.
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file Services (with no file extension) and save it to your desktop.
Right click on the file Services and select Send To -> Compressed (zipped) Folder.
Attach the file Services.zip to your next reply.
 
hello,
Thank you for your answer...
Here you will find in attachments the services.zip file.
Waiting for your next answer.
jean luc Ferré
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on English.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Hello, thank you for your reply...
Here is below in attachment the fixlog.txt file...there wasn't restart process untill the fix process was completed...
Thank you for all.
Jean Luc Ferré
 

Attachments

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Restart the machine.
Run the command Dism /Online /Cleanup-Image /RestoreHealth in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Sorry, I made a mistake. The DISM option /RestoreHealth isn't supported in Windows 7.

Run the command Dism /Online /Cleanup-Image /ScanHealth in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
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