Update help please

B

BaryBazz

Member
Joined
Jul 31, 2014
Posts
20
Hi

I am using a sony Vaio laptop with Win 7 home edition 64 bit.

I have tried everything I know but cant get 13 updates to install , the updates are KB3061518 , KB3071756 , KB3068708 , KBKB2830477 , KB3080079 , KB3060716 , KB2574819 , KB2592687 , KB3140410 , KB3080149 , KB2726535 , KB3126593 , KB3126587. The error code is the dreaded 80070490 for all of them.

I hope one of the experts here can solve my problem and I will be eternally grateful !!!

Many thanks.

Barry
 
Hello Barry,

Download and run System Update Readiness Tool (SURT)

  • Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
  • Go to your desktop and run KB947821
  • When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
    C:\Windows\Logs\CBS\CheckSUR.log
    C:\Windows\Logs\CBS\CheckSUR.persist.log
 
In my experience, a 490 on incremental updates in Windows 7 is generally going to have a "Failed to resolve package" search result in CBS.log (not always, but most of the time).
 
This error can have a few different causes, I have dealt with them quite a number of times. Some are a bit more tricky to track down, others are a result from corrupt files. SURT is always the best thing to run in this case.
 
Go The Power said:
Hello Barry,

Download and run System Update Readiness Tool (SURT)

  • Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
  • Go to your desktop and run KB947821
  • When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
    C:\Windows\Logs\CBS\CheckSUR.log
    C:\Windows\Logs\CBS\CheckSUR.persist.log
Click to expand...
Hi GTP,

Thanks for the instructions , I have both files but cannot add them in manage attachments. There appears to be some old logs in there which I cant delete. Can you advise.

Barry
 
Hi Barry,

Can you add both files into a zip file? The attachment limit might be restricting this if the files are rather large.

Thanks
 
Egads, that is an obscene amount of registry corruption. You may be better off just backing up your data and doing a clean install. The only other thing I can think of would be to see if there is a shadow copy of the Software hive that has an intact Component Based Servicing key, and try to restore that.
 
Surfpunk said:
Egads, that is an obscene amount of registry corruption. You may be better off just backing up your data and doing a clean install. The only other thing I can think of would be to see if there is a shadow copy of the Software hive that has an intact Component Based Servicing key, and try to restore that.
Click to expand...
O

ok thanks , how do find the shadow copy.

Barry
 
BaryBazz said:
Surfpunk said:
Egads, that is an obscene amount of registry corruption. You may be better off just backing up your data and doing a clean install. The only other thing I can think of would be to see if there is a shadow copy of the Software hive that has an intact Component Based Servicing key, and try to restore that.
Click to expand...
O

ok thanks , how do find the shadow copy.

Barry
Click to expand...
I will defer to the SysNative team for that, as they may have an automation they can provide to do that. I'm much more accustomed to performing repairs by hand on Windows Update problem units.

My guess is that the Component Based Servicing\Packages key got completely hosed, as all the errors seem to point to missing packages in the registry, and that is the key that contains them there.
 
Surfpunk said:
BaryBazz said:
Surfpunk said:
Egads, that is an obscene amount of registry corruption. You may be better off just backing up your data and doing a clean install. The only other thing I can think of would be to see if there is a shadow copy of the Software hive that has an intact Component Based Servicing key, and try to restore that.
Click to expand...
O

ok thanks , how do find the shadow copy.

Barry
Click to expand...

Can any expert help me with this or is my only option a complete reinstall. Out of interest how does the registry corruption occur.

Barry
I will defer to the SysNative team for that, as they may have an automation they can provide to do that. I'm much more accustomed to performing repairs by hand on Windows Update problem units.

My guess is that the Component Based Servicing\Packages key got completely hosed, as all the errors seem to point to missing packages in the registry, and that is the key that contains them there.
Click to expand...
 
This is not good:

Code: 
Summary:
Seconds executed: 1311
[COLOR="#FF0000"] Found 81454 errors[/COLOR]
  CSI Missing Deployment Key Total count: 4254
  CBS Watchlist Package Missing Total count: 34863
  CBS Watchlist Component Missing Total count: 42337

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder -> Please name this zip file to COMPONENTS_{Insert forum username here}_{insert todays Date here}.zip For example "COMPONENTS_Go The Power_1803.Zip"
Once done, upload them for me to analyze. The file may be too big to attach to this post, please use either Dropbox or One Drive.

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following commands
    dir %systemroot%\System32\config >1&&notepad 1
  4. Please post the contents of the notepad file back into this thread
 
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