[SOLVED] Update error

Federico

Federico

Member
Joined
Apr 16, 2025
Posts
7
Dear Sysnative Windows Update Team,

I'm having the 0x800700c1 error when updating my Windows 11 23H2.
I tried sfc, DISM and in place upgrade:
- Sfc fails with "Protezione risorse di Windows: impossibile avviare il servizio di ripristino."
- DISM fails with "Sources not found" error
- in place upgrade fails with unknown error

Attached is the CBS folder zip and the ComponentsScanner log.
Thanks in advance!
 

Attachments

Hi @Federico,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi and welcome to Sysnative,

Due to the precise nature of your corruption, you will receive help from a user named @MoZi. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hi and welcome to Sysnative.

Please upload your COMPONENTS hive.


Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or WeTransfer and then just provide the link in your reply.
 
Here is your first fix.
Please follow the instructions below step by step.


Step 1

Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2

After SFCFix completes, please run DISM.
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator. Allow any User Account Control box that appears.
  3. When the command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, and press enter. Wait for the command to finish
  4. Attach a new copy of the complete CBS.logs like you did in your first post.
Code: 
Dism /Online /Cleanup-Image /RestoreHealth


Step 3

Scan COMPONENTS hive for corruption
  1. Download the latest version of ComponentsScanner from here
  2. Double-click ComponentsScanner.exe and click Yes on the UAC (User Account Control) prompt which appears. ComponentsScanner is digitally signed by Sysnative Forums Software Ltd.
  3. Follow the on-screen instructions
  4. Once complete, a report will be saved to your desktop called ComponentsScanner.txt
  5. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

First of all thanks for the effort put into this!
Attached are all the requested logs.

DISM completed with error Errore: 0x800f081f (sources not found)

ComponentsScanner.txt:

ComponentsScanner Version 1.5.1.0 by sysnative.com
Windows Version: Windows 11 23H2 x64 (10.0.22631.4460)
Start time: 2025-04-28T09:01:06
Hive scanned: %windir%\System32\config\COMPONENTS
Number of keys: 326930
Number of values: 285138

==== Critical Errors ====
None

==== Corrupt Key Names ====
None

==== Corrupt Value Names ====
None

==== Corrupt Value Data Type ====
None

==== Corrupt Value Data ====
None

==== Repair Log ====
No possible repairs

==== Warnings ====
None


Storing 0KB in C:\Users\federico.pradel_tcco\AppData\Local\Sysnative\ComponentsScanner

Finish Time: 2025-04-28T09:01:25. Corruption scan time: 7,0560191s
===========================EOF===========================
 

Attachments

You're welcome.
Here's your next fix, please follow the instructions below step by step



Step 1

Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.




Step 2


After SFCFix completes, please run DISM.
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator. Allow any User Account Control box that appears.
  3. When the command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, and press enter. Wait for the command to finish
  4. Attach a new copy of the complete CBS.logs like you did in your first post.

Code: 
Dism /Online /Cleanup-Image /RestoreHealth


Step 3

After DISM completes, please run SFC
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator. Allow any User Account Control box that appears.
  3. When the command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, and press enter. Wait for the command to finish
  4. Attach a new copy of the complete CBS.logs like you did in your first post.

Code: 
sfc /scannow
 

Attachments

  • DISM completed with the same error "Sources not found", but it took a lot more time than the other runs.
  • SFC completed with error "Windows Resource Protection could not recover some of the corrupted files it found."

Thanks!
 

Attachments

Please do not proceed with the update, it will fail as there are still some corruptions.
I will provide a Fix for the new corruptions asap, but it will take until tomorrow at least - please excuse the delay.
 
Heads up, I forgot about the auto update policy and this morning i walked into a fully updated PC.
Everything seems to be working fine. Should i check some logs?
Thanks a lot for all the help!
 
Thanks for the heads up!
That's good news, but please run DISM again and provide the CBS.logs again so we can make sure there are no corruptions left

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator. Allow any User Account Control box that appears.
  3. When the command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, and press enter. Wait for the command to finish
  4. Attach a new copy of the complete CBS.logs like you did in your first post.
Code: 
Dism /Online /Cleanup-Image /RestoreHealth
 
Thank you for providing the logs.
Installing 24H2 resolved the remaining issues, so your system is fine again.
 
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