Update error 80073712 in win7 32 bit system

broholm · Sep 9, 2013

Hi, I have promised to help my neighbour with this computer.

They are not able to install two Windows updates and get a 80073712 error. I tried all the things that tRDX913 describes in his post: https://www.sysnative.com/forums/wi...e-error-80073712-windows-7-32-bit-system.html

I have copied the CBS file and the components file to this dropbox folder: https://www.dropbox.com/sh/h25z4t1pn3f5kfy/IEH10AiSaV

hope someone can help. Maybe Tom982?

Best Regards

Broholm

tom982 · Sep 9, 2013

Hi Broholm,

Here I am :)

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link.

Download Security Update for Windows 7 (KB2849470) from Official Microsoft Download Center
Download details: Security Update for Windows 7 (KB2862966) - Microsoft Download Center

Tom

broholm · Sep 10, 2013

Hi Tom

THank you for your help.

The SURT never completed the installation. It informed me that it was installing, but no Progress was shown. I tried installing the two security updates without any luck

I have attached the log file as you requested.

tom982 · Sep 10, 2013

Hi Broholm,

Did it fail, or did it take a long time and you cancelled it? If the former, please upload this log:

C:\Windows\Logs\CBS\CBS.log

If the latter, run it again please and let it run to completion. It can take several hours to complete in some cases :)

Tom

broholm · Sep 10, 2013

Hi Tom. Okay, obviously I did not have the patience. Sorry. I´ll let it run through the night and have a look tomorrow.

Thanks again

broholm · Sep 12, 2013

Hi Tom

Everything has gone well. And I have run Windows Update again, and it installed a bunch of updates. (Yeaahh

)

BUT, now it gives me the same error code 80073712 for another windows update...

Can you help figure out why it won´t install this update?

I have copied the CBS file to this dropbox folder: https://www.dropbox.com/sh/h25z4t1pn3f5kfy/IEH10AiSaV

Thank you very much for getting me this far

I hope you can bring me all the way

Best regards

Broholm

tom982 · Sep 12, 2013

Hi Broholm,

Yeah, I wasn't expecting that fix to fix the 0x80073712 error :) Whilst 0x80073712 was the one that was displayed, there were actually two errors and we've just fixed one of them.This error remains unfixed in your CheckSUR log:

Code:

(f)	CSI Could Not Open file	0x0000045D	winsxs\Manifests\x86_microsoft-windows-defrag-adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74.manifest	x86_microsoft-windows-defrag-adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74	
(f)	CSI Repairing: CreateFile Failed	0x0000045D	winsxs\Manifests\x86_microsoft-windows-defrag-adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74.manifest	x86_microsoft-windows-defrag-adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74

0x45D translates to ERROR_IO_DEVICE:

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\System32>err 0x45d
# for hex 0x45d / decimal 1117 :
  RMON_OFFLINE_FAILED                                           clusvmsg.h
  ecAttachOpen                                                  ec.h
  ERROR_IO_DEVICE                                               winerror.h
# The request could not be performed because of an I/O device
# error.
# 3 matches found for "0x45d"

C:\Windows\System32>

It's easy enough to replace that file, but I would first like to check your hard disk for errors:

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

Code:

2013-09-12 17:26:21, Info                  CSI    00000134@2013/9/12:15:26:21.544 CSI Transaction @0x1c25350 destroyed
2013-09-12 17:26:21, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-win32k_31bf3856ad364e35_0.0.0.0_none_dccd6f67e2b105f6 (6.1.7601.22416), elevation:2, lower version revision holder: 6.1.7601.18176
2013-09-12 17:26:21, Info                  CBS    Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22416_none_bb86667111e4d496, elevate: 2, applicable(true/false): 0
2013-09-12 17:26:21, Info                  CBS    Appl: SelfUpdate detect, component: x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22416_none_bb86667111e4d496, elevation: 2, applicable: 0
2013-09-12 17:26:21, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
2013-09-12 17:26:21, Info                  CBS    Appl: Package: Package_2_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, Update: 2876315-3_neutral_LDR, Applicable: NotApplicable, Disposition: Staged
2013-09-12 17:26:21, Info                  CBS    Plan: Package: Package_2_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, Update: 2876315-3_neutral_LDR, current: Resolved, pending: Default, start: Resolved, applicable: Staged, targeted: Staged, limit: Staged, selected: Default
2013-09-12 17:26:21, Info                  CSI    00000135 Manifest hash for component [ml:280{140},l:164{82}]"x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18233_none_bae42709f8da2382" does not match expected value. 
 Expected:{l:32 b:4f18093d109c0ee815475d56e352cd1714464893a3e0915fc7b9a41c134d773f}
 Found:{l:32 b:de003200cf3cc85b1fbb29d1aa55508575a3fff07e9304d5bdf51f0c73e25372}.
2013-09-12 17:26:21, Info                  CSI    00000136 Looking for manifest in Backup Dir...
2013-09-12 17:26:21, Error                 CSI    00000137 (F) Unable to load manifest for component [ml:280{140},l:164{82}]"x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18233_none_bae42709f8da2382"[gle=0x80004005]
2013-09-12 17:26:21, Error                 CSI    00000138@2013/9/12:15:26:21.607 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource [109]"\winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18233_none_bae42709f8da2382.manifest"[gle=0x80004005]
2013-09-12 17:26:22, Error                 CSI    00000139 (F) HRESULT_FROM_WIN32(14098) #359346# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x80073712]
2013-09-12 17:26:22, Info                  CBS    Failed to call GetDeploymentInformation on deployment: x86_daa384988ed51306ec8560db15b3d23a_31bf3856ad364e35_6.1.7601.18233_none_129393dd8de8b167 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to get Transaction State for package: Package_2_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, update: 2876315-4_neutral_GDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to populate updates for package: Package_2_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to add package: Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-12 17:26:22, Info                  CBS    WER: Generating failure report for package: Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, status: 0x80073712, failure source: CBS Other, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
2013-09-12 17:26:22, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-09-12 17:26:22, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-09-12 17:26:22, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-09-12 17:26:22, Info                  CBS    Reboot mark refs: 0
2013-09-12 17:26:22, Info                  CBS    SQM: Reporting package change for package: Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: CBS Other, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 994, first merged sequence: 994
2013-09-12 17:26:31, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, session id: 142859, sample type: Standard
2013-09-12 17:26:31, Info                  CBS    SQM: Setting AppId to 142859.
2013-09-12 17:26:31, Info                  CBS    SQM: Queued 1 file(s) for upload with pattern: C:\Windows\servicing\sqm\PackageChangeBegin_Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2_*_std.sqm, flags: 0x2
2013-09-12 17:26:31, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, current: Absent, original: Absent, target: Staged, status: 0x80073712, failure source: CBS Other, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 994, first merged sequence: 994
2013-09-12 17:26:31, Info                  CBS    SQM: Upload callback called with file path: C:\Windows\servicing\sqm\PackageChangeBegin_Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2_0_std.sqm, status: 0x0, HTTP response: 403
2013-09-12 17:26:31, Info                  CBS    SQM: plan time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-12 17:26:31, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-12 17:26:31, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-12 17:26:31, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-12 17:26:31, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2, session id: 142862, sample type: Standard
2013-09-12 17:26:31, Info                  CBS    SQM: Setting AppId to 142862.
2013-09-12 17:26:31, Info                  CBS    SQM: Queued 1 file(s) for upload with pattern: C:\Windows\servicing\sqm\PackageChangeEnd_Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2_*_std.sqm, flags: 0x2
2013-09-12 17:26:31, Info                  CBS    SQM: Upload callback called with file path: C:\Windows\servicing\sqm\PackageChangeEnd_Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2_0_std.sqm, status: 0x0, HTTP response: 403
2013-09-12 17:26:32, Info                  CBS    Enabling LKG boot option
2013-09-12 17:26:32, Info                  CBS    Restored system sleep block state: 0x80000000
2013-09-12 17:26:32, Info                  CBS    Exec: Processing complete.  Session: 30322636_1813114467, Package: Package_for_KB2876315~31bf3856ad364e35~x86~~6.1.1.2 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

This is what we need to fix! We'll fix it as soon as we get the chkdsk results :)

Tom

broholm · Sep 13, 2013

Hi Tom.

Thank you again for your big effort.

Here is the log:
------------------------------------------------------
ListChkdskResult by SleepyDude v0.1.6 Beta | 17-06-2013
------< Log generate on 13-09-2013 17:24:59 >------
Category: 0
Computer Name: Tina-PC
Event Code: 1001
Record Number: 74044
Source Name: Microsoft-Windows-Wininit
Time Written: 20130913041925.000000-000
Event Type: Oplysninger
User:

------------------------------------------------------

hope you can make something reasonable from this

/Broholm

tom982 · Sep 13, 2013

Hi Broholm,

Hmm, ListChkDskResult didn't work

Can you zip up this file and attach it to your next post please:

C:\Windows\System32\winevt\Logs\Application.evtx

If it's too big, upload it to Free large file hosting. Send big files the easy way!

Tom

broholm · Sep 13, 2013

Hi Tom.

As requested: https://www.dropbox.com/sh/h25z4t1pn3f5kfy/IEH10AiSaV

Thanks

/Broholm

tom982 · Sep 15, 2013

Hi Broholm,

Here are the chkdsk results (translated from Danish):

Code:

Checking file system on C:
Filesystem type is NTFS.
Volume name is ACER .


There has been scheduled a checking drive.
The disc will now be checked.

CHKDSK is verifying files (stage 1 of 3) ...
Read error with status 0xc0000185 at offset 0xc2059000 for 0x1000 bytes.
Filpostsegmentet 33124 is not legible.
Read error with status 0xc0000185 at offset 0xc2059000 for 0x1000 bytes.
Filpostsegmentet 33125 is not legible.
Read error with status 0xc0000185 at offset 0xc2059000 for 0x1000 bytes.
Filpostsegmentet 33126 is not legible.
Read error with status 0xc0000185 at offset 0xc2059000 for 0x1000 bytes.
Filpostsegmentet 33127 is not legible.
Remove presence encoding file 0x17024 .
**219392 file entries have been processed. The checking of files is complete .
**569 large file entries have been processed. Read error with status 0xc0000185 at offset 0xc2059000 for 0x400 bytes.
**4 corrupted file entries have been processed. 0 EA records are processed. 105 genfortolkningsposter treated . CHKDSK is verifying indexes ( stage 2 of 3 ) ...
Invalid file name x86_microsoft -windows- ie- directxtransforms_31bf3856ad364e35_10.2.9200.1652 ? _none_b9814d2039ba3ef4 ( 33125 ) 165768 in the folder are deleted.
NTFS filnavnattributten in file 0x8165 is incorrect.
78 00 38 00 36 00 5f 00 6d 00 69 00 63 00 72 00 x.8.6._.micr
6f 00 73 00 6f 00 66 00 74 00 2d 00 77 00 69 00 osoft - .wi
6e 00 64 00 6f 00 77 00 73 00 2d 00 69 00 65 00 ndows - .ie
2d 00 64 00 69 00 72 00 65 00 63 00 74 00 78 00 - . Directx
74 00 72 00 61 00 6e 00 73 00 66 00 6f 00 72 00 transformers
6d 00 73 00 5f 00 33 00 31 00 62 00 66 00 33 00 ms_.3.1.bf3 .
38 00 35 00 36 00 61 00 64 00 33 00 36 00 34 00 8.5.6.ad3.6.4 .
65 00 33 00 35 00 5f 00 31 00 30 00 2e 00 32 00 e.3.5._.1.0 ... 2
2e 00 39 00 32 00 30 00 30 00 2e 00 31 00 36 00 .. 9.2.0.0 ... 1.6.
35 00 32 00 04 00 5f 00 6e 00 6f 00 6e 00 65 00 5.2 ... _.none
5f 00 62 00 39 00 38 00 31 00 34 00 64 00 32 00 _.b.9.8.1.4.d.2 .
30 00 33 00 39 00 62 00 61 00 33 00 65 00 66 00 0.3.9.ba3.ef
34 00 00 00 00 00 10 00 00 00 02 00 00 00 c5 be 4 ..............
21 3a 00 00 00 80 1a 01 00 00 01 00 00 00 00 10! : ..............
There is no NTFS filnavnattribut in file 0x8165 .
Minor errors are corrected in the file name of the file 33125th
Index Posten SYBF7D ~ 1.CRW in the index $ I30 in file 0x2a1 points to the unused file 0x8164 .
Deleting index entry SYBF7D ~ 1.CRW in index $ I30 for file 673
Index Posten SystemIndex.130.Crwl in the index $ I30 in file 0x2a1 points to the unused file 0x8164 .
Deleting index entry SystemIndex.130.Crwl in index $ I30 for file 673
Filnavnattributtet to the index entry X857FB ~ 1,165
in index $ I30 with the overall 0x28788 in file 0x8165 not found.
Deleting index entry X857FB ~ 1,165 in index $ I30 for file 165768th
Filnavnattributtet to the index entry x86_microsoft -windows- ie- directxtransforms_31bf3856ad364e35_10.2.9200.16521_none_b9814d2039ba3ef4
in index $ I30 with the overall 0x28788 in file 0x8165 not found.
Deleting index entry x86_microsoft -windows- ie- directxtransforms_31bf3856ad364e35_10.2.9200.16521_none_b9814d2039ba3ef4 in index $ I30 for file 165768th
Filnavnattributtet to the index entry x86_microsoft -windows- defrag - adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74.manifest
in index $ I30 with the overall 0x287fc in file 0x8167 not found.
Deleting index entry x86_microsoft -windows- defrag - adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74.manifest in index $ I30 for file 165884th
**276628 index entries processed . Control of the index is complete .
CHKDSK scans non- indexed files to link them to their original folder again .
**4 non- indexed files are scanned. Recovers the lost file x86_microsoft -windows- defrag - adminui_31bf3856ad364e35_6.1.7601.17514_none_Ƈb1d78a9ee870c74.manifest ( 33127 ) in the folder 165884th
**0 non- indexed files is restored. CHKDSK is verifying security descriptors (stage 3 of 3 ) ...
**219392 file SDs / SIDs processed . Removes 9468 unused index entries from index $ SII of file 0x9 .
Removes 9468 unused index entries from index $ SDH of file 0x9 .
Removes 9468 unused security descriptors .
CHKDSK compresses sikkerhedsbeskrivelsesstrommen
**28619 data files are processed. CHKDSK is verifying USN journal file ...
**34618200 USN bytes processed . Verification of the USN journal file is performed .
Adds 1 clusters to file with defective clusters.
Error corrected in MFT 's attribute DATA .
CHKDSK discovered free space marked as allocated in
MFT bitmap.
Error corrected in the volume bitmap.
Windows has made corrections to the file system .

*471124991 KB total disk space.
*108566136 KB in 129092 files.
*****81704 KB in 28622 indexes.
*********4 KB in bad sectors .
****335315 KB in use by the system.
*****65536 KB in use by the log file.
*362141832 KB available on disk .

******4096 bytes in each allocation unit .
*117781247 total allocation units on disk.
**90535458 allocation units available on disk.

Internal information:
00 59 03 00 1c 68 02 00 79 48 04 00 00 00 00 00th Y. .. h . JH ......
48 30 00 00 69 00 00 00 00 00 00 00 00 00 00 00 H0 .. i ..........
b8 93 0a 00 50 01 09 00 88 21 09 00 00 00 09 00 .... P. ... ! ......

The disk is checked.
Wait while the computer restarts.

Here is the first error:

Code:

Invalid file name x86_microsoft -windows- ie- directxtransforms_31bf3856ad364e35_10.2.9200.1652 ? _none_b9814d2039ba3ef4 ( 33125 ) 165768 in the folder are deleted.

There's a strange character in there (04 in hex) and I have no idea how it got in there.

Here is the other issues chkdsk found, and dealt with:

Code:

Filnavnattributtet to the index entry x86_microsoft -windows- ie- directxtransforms_31bf3856ad364e35_10.2.9200.16521_none_b9814d2039ba3ef4
in index $ I30 with the overall 0x28788 in file 0x8165 not found.
Deleting index entry x86_microsoft -windows- ie- directxtransforms_31bf3856ad364e35_10.2.9200.16521_none_b9814d2039ba3ef4 in index $ I30 for file 165768th
Filnavnattributtet to the index entry x86_microsoft -windows- defrag - adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74.manifest
in index $ I30 with the overall 0x287fc in file 0x8167 not found.
Deleting index entry x86_microsoft -windows- defrag - adminui_31bf3856ad364e35_6.1.7601.17514_none_9b1d78a9ee870c74.manifest in index $ I30 for file 165884th
**276628 index entries processed . Control of the index is complete .
CHKDSK scans non- indexed files to link them to their original folder again .
**4 non- indexed files are scanned. Recovers the lost file x86_microsoft -windows- defrag - adminui_31bf3856ad364e35_6.1.7601.17514_none_Ƈb1d78a9ee870c74.manifest ( 33127 ) in the folder 165884th

How old is this hard disk? It might be worth replacing it and reinstalling Windows.

Tom

broholm · Sep 15, 2013

Hi Tom

I was also wondering about that 04 in hex but then again everything in that log confused me

Not entirely sure about the age of the hard drive, but my guess is late 2009 which makes it 4 years old.

It is an Acer Aspire 5739G.

1. question: Can we fix the error so Windows can be updated?
2. question: Is the hard drive steadily getting worse?
3. question: Would you recommend replacing the hard drive or buying a new laptop all together?

THank you again for your big help

/Broholm

tom982 · Sep 15, 2013

Hi Broholm,

I can't answer any of those questions until we've run a few more tests. Can you run the SeaTools diagnostics please?

https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

Tom

tom982 · Sep 19, 2013

Hi Broholm,

I am in contact with the ListChkdskResult developer and after informing him of the problem we ran into, he has kindly released an update for you. In addition to my instructions in the above post, would you mind testing it please?

https://dl.dropboxusercontent.com/u/12354842/My Tools/Testing/ListChkdskResult.exe

Post the log when complete :)

Tom

broholm · Sep 19, 2013

Hi Tom

Thanks, I will do that. Sorry for the long wait for the results. I have been away for a few days. The computer is running the SeaTool diagnostics now and as soon as it finishes I will run the other tool and post both results.

Thanks again for your time

/Broholm

tom982 · Sep 19, 2013

Hi Broholm,

It's no problem whatsoever! Just post whenever is convenient for you :)

Tom

broholm · Sep 19, 2013

Hmmm okay...

The Seatool diagnostics tool completed the long test, but returned an error that one of the diagnostics test was unable to complete and did not show me any results. I guess it also tried to repair it also resulting in an error. It recommended taking a backup of the data on the disk and checking my warranty...

The ListChkdskResults.vbs script returned an error "Code" 800A0005.

What do you make of this?

/Broholm

tom982 · Sep 19, 2013

Hi Broholm,

I have asked for a second opinion on the SeaTools result as it isn't really in my field of expertise. I will let you know as soon as possible.

Did ListChkdskResult mention which line the error was at? Usually vbs errors are something like this:

Line:6, Column:1, Errornull), Code:800401E4, Sourcenull)

The line and column would be greatly appreciated!

Tom

broholm · Sep 20, 2013

Hi Tom

I have taken some screenshots from both the seatool and the ListChkdskResult and put them in the dropbox folder.
https://www.dropbox.com/sh/h25z4t1pn3f5kfy/IEH10AiSaV

Maybe you can see things that I haven´t noticed?

Kind regards

/Broholm

tom982 · Sep 21, 2013

Hi Broholm,

Thank you! That's perfect :) Line 16 character 4 is where the fault is. I have passed this information onto the developer and I'm sure he is very appreciative of your help.

As hardware isn't a forte of mine, I asked a few of my fellow helpers for their opinions on this and the general conception is that you need to backup all of your data as soon as possible! Your hard drive is starting to fail and when they start to fail, things just keep getting worse. In response to your earlier questions:

1. question: Can we fix the error so Windows can be updated?

We could, but I'll come to this in a bit.

2. question: Is the hard drive steadily getting worse?

Yes, and it will continue to do so until it no longer works.

3. question: Would you recommend replacing the hard drive or buying a new laptop all together?

I would highly advise replacing the hard drive as soon as possible, but buying a new laptop will also solve the problem. There is no indication that anything else in your laptop is failing at this time, so replacing the hard drive should be enough, but you need to decide whether you want a new laptop or not. From a technical point of view, neither choice is much better than the other, so it's purely your preference :)

If you do choose to replace the hard drive, then I would recommend you reinstall Windows as you don't want to carry damaged system files across onto your new disk.

Tom

Update error 80073712 in win7 32 bit system

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