C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 16, 2021 #101 Here is Fixlog. No improvement after this fix,again stuck on shutting down. Attachments Fixlog.txt 818 bytes · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 16, 2021 #102 Restart the machine. When Windows shows the desktop try to shutdown Windows. Does that work normally ? If not, restart the machine again. When Windows shows the desktop open the Task-manager and post screenshot(s) of all items on the tab "Processes".
Restart the machine. When Windows shows the desktop try to shutdown Windows. Does that work normally ? If not, restart the machine again. When Windows shows the desktop open the Task-manager and post screenshot(s) of all items on the tab "Processes".
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 16, 2021 #103 1.It doesn't work normally. 2.I restarted the machine again and here is screenshot of all items on the tab "Processes". Attachments sl1.png 934.9 KB · Views: 1
1.It doesn't work normally. 2.I restarted the machine again and here is screenshot of all items on the tab "Processes".
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 16, 2021 #104 In the screenshot click "Show processes from all users". Post a new screenshot or screenshots when not all visible in one.
In the screenshot click "Show processes from all users". Post a new screenshot or screenshots when not all visible in one.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 17, 2021 #105 Here is two screenshots of all processes. Attachments sl2.png 125.5 KB · Views: 5 sl3.png 125.2 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 17, 2021 #106 Select the entry mdm.exe *32 then click the button "End Process". Next, try to shutdown the machine again and report the result.
Select the entry mdm.exe *32 then click the button "End Process". Next, try to shutdown the machine again and report the result.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 17, 2021 #107 I did as you told me, but nothing happened, again stuck on shutting down. When I restarted the computer, and hit ctrl+alt+del mdm.exe*32 appeared again on the tab Processes.
I did as you told me, but nothing happened, again stuck on shutting down. When I restarted the computer, and hit ctrl+alt+del mdm.exe*32 appeared again on the tab Processes.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 17, 2021 #108 When I restarted the computer, and hit ctrl+alt+del mdm.exe*32 appeared again on the tab Processes. Click to expand... That is not a problem. Post a screenshot of the tab "Applications".
When I restarted the computer, and hit ctrl+alt+del mdm.exe*32 appeared again on the tab Processes. Click to expand... That is not a problem. Post a screenshot of the tab "Applications".
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 17, 2021 #109 First screenshot is the tab "Applications". I'm sending you screenshots of the tab "Services" in case you need it. Attachments sl1.png 90.2 KB · Views: 4 sl2.png 119.7 KB · Views: 3 sl3.png 124 KB · Views: 3 sl4.png 120.5 KB · Views: 3 sl5.png 120.5 KB · Views: 4 sl6.png 121.4 KB · Views: 4
First screenshot is the tab "Applications". I'm sending you screenshots of the tab "Services" in case you need it.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 20, 2021 #110 Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Attachments fixlist.txt 647 bytes · Views: 1
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 20, 2021 #111 Here is Fixlog. Attachments Fixlog.txt 12.3 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 20, 2021 #112 Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Attachments fixlist.txt 83 bytes · Views: 1
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 20, 2021 #113 Here is Fixlog. Attachments Fixlog.txt 1.5 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,640 Feb 20, 2021 #114 Reboot the machine and check the shutdown issue.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 28, 2021 #115 Everything same, stuck on shutting down and that's it.