P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Jan 31, 2021 #61 FRST Scan: Right-click on FRST64.exe and select "Run as administrator". Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. Press the Scan button. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop) Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
FRST Scan: Right-click on FRST64.exe and select "Run as administrator". Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. Press the Scan button. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop) Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Jan 31, 2021 #62 Here is FRST and Additions log files. Attachments FRST.txt 31.6 KB · Views: 3 Addition.txt 26.3 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Jan 31, 2021 #63 A few questions before I post a fix: Is WinRAR still installed ? Is Overwolf still installed ? Is TeamViewer still installed ?
A few questions before I post a fix: Is WinRAR still installed ? Is Overwolf still installed ? Is TeamViewer still installed ?
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Jan 31, 2021 #64 WinRAR-yes Overwolf-no TeamViewer-no
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Jan 31, 2021 #65 Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Attachments fixlist.txt 4.4 KB · Views: 1
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Jan 31, 2021 #66 Here is Fixlog. Attachments Fixlog.txt 11.3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 1, 2021 #67 Any improvement now on shutdown ?
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 1, 2021 #68 No, still stuck on shutting down.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 1, 2021 #69 Open Control Panel > System > Advanced System Settings On the tab Advanced click Settings in the frame Startup and Recovery Post a screenshot of the window that appears.
Open Control Panel > System > Advanced System Settings On the tab Advanced click Settings in the frame Startup and Recovery Post a screenshot of the window that appears.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 1, 2021 #70 Here is screenshot of that window. Attachments sl1.png 245.5 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 1, 2021 #71 In the frame "System Failure" put checkmarks at all 3 items. In the frame "Write debugging information" select "Complete memory dump". Click OK. Restart the machine. Any improvement on the second shutdown ?
In the frame "System Failure" put checkmarks at all 3 items. In the frame "Write debugging information" select "Complete memory dump". Click OK. Restart the machine. Any improvement on the second shutdown ?
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 1, 2021 #72 In the frame "Write debugging information" i don't have Complete memory dump. I'm sending you a screenshot. Attachments sl2.png 292.3 KB · Views: 2
In the frame "Write debugging information" i don't have Complete memory dump. I'm sending you a screenshot.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 1, 2021 #73 Select "Kernel memory dump".
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 1, 2021 #74 No improvement, everything same.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 2, 2021 #75 FRST Rescan: Right-click FRST64.exe to run the tool as administrator. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. Press the Scan button. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop) Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
FRST Rescan: Right-click FRST64.exe to run the tool as administrator. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. Press the Scan button. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop) Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 2, 2021 #76 Here is FRST and Addition logs. Attachments FRST.txt 30.7 KB · Views: 1 Addition.txt 23 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 2, 2021 #77 Open Device Manager. Are there devices listed with an red arrow or yellow exclamation mark ? If so, post a screenshot of Device Manager. Are these programs still installed ? - counter strike - football manager 2019
Open Device Manager. Are there devices listed with an red arrow or yellow exclamation mark ? If so, post a screenshot of Device Manager. Are these programs still installed ? - counter strike - football manager 2019
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 2, 2021 #78 I'm sending you screenshot of device manager and installed programs. Counter strike and football manager 2019 are not installed. Attachments sl1.png 85.2 KB · Views: 5 sl2.png 185.3 KB · Views: 5
I'm sending you screenshot of device manager and installed programs. Counter strike and football manager 2019 are not installed.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Feb 2, 2021 #79 What is that "Unknown device" ?
C Commander Well-known member Joined Jan 16, 2021 Posts 61 Feb 2, 2021 #80 I really don't know, i see it for the first time. I don't have anything plugged into my laptop. I'm sending you 3 screenshots of properties of ''unknown device''. Attachments sl3.png 159.5 KB · Views: 1 sl4.png 154.8 KB · Views: 2 sl5.png 159.3 KB · Views: 2
I really don't know, i see it for the first time. I don't have anything plugged into my laptop. I'm sending you 3 screenshots of properties of ''unknown device''.