unexpected kernel mode trap - ntoskrnl.exe - Windows 7 x64

F

feierfox

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Apr 9, 2015
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4
Hello guys!

first off: excuse the bad english, and please excuse the german in the files. :P I hope you will help me nonetheless.

I installed a retail Win7pro recently on a brand new SSD. It ran about 2 days without a problem... since then, it crashes about 2 times a day - always with the above mentioned error.
I read through the instructions, and will try to comply... but the CollectionApp now states "Waiting for SystemInfo" for minutes, and doesn't finish. So I zipped up what I had...

View attachment blacky.zipView attachment SysnativeFileCollectionApp.zip

· OS - Windows 7 professional x64
- retail, fresh install on a brand new SSD
· Age of system -> newest parts ~ 2.5 years... graphics card is slightly older.
· Age of OS installation - 5 days

· Intel i5 3470 (never OC'd)
· Geforce GTX260
· MotherBoard - Asus P8H77M-PRO
· Power Supply - Seasonic G-Series G-450 450W ATX23

· System Manufacturer - none... more or less BTO.
· Exact model number

· Laptop or Desktop? - Desktop

I checked the RAM with memtest86, ran all 4 passes without an error... SSD seems fine too.
If there's anything else you need to know, please tell me! I really hope, you guys can help me out here! No luck with german boards so far... :(

Thanks in advance!!!
 
Code: 
3: kd> .bugcheck
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000406f8 fffff800`02c8f134

3: kd> kn
 # Child-SP          RetAddr           Call Site
00 fffff880`033ddce8 fffff800`02c88469 nt!KeBugCheckEx
01 fffff880`033ddcf0 fffff800`02c86932 nt!KiBugCheckDispatch+0x69
02 fffff880`033dde30 fffff800`02c8f134 nt!KiDoubleFaultAbort+0xb2
03 fffff880`03718000 fffff800`02c8cef0 nt!KiDeferredReadyThread+0x14
04 fffff880`03718020 fffff880`0122eb2a nt!KeSetEvent+0x190
05 fffff880`03718090 00000000`00000000 iaStor+0x4b2a

3: kd> !irql
Debugger saved IRQL for processor 0x3 -- 2 (DISPATCH_LEVEL)

3: kd> lmvm iaStor
start             end                 module name
fffff880`0122a000 fffff880`015ce000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu Feb 02 00:15:24 2012 (4F29D59C)
    CheckSum:         0008B2F8
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

3: kd> u fffff800`02c8cef0
nt!KeSetEvent+0x190:
fffff800`02c8cef0 4885db          test    rbx,rbx
fffff800`02c8cef3 0f857affffff    jne     nt!KeSetEvent+0x113 (fffff800`02c8ce73)
fffff800`02c8cef9 8b742470        mov     esi,dword ptr [rsp+70h]
fffff800`02c8cefd e9fdfeffff      jmp     nt!KeSetEvent+0x9f (fffff800`02c8cdff)
fffff800`02c8cf02 48837f1000      cmp     qword ptr [rdi+10h],0
fffff800`02c8cf07 0f842cffffff    je      nt!KeSetEvent+0xd9 (fffff800`02c8ce39)
fffff800`02c8cf0d 0fb687da210000  movzx   eax,byte ptr [rdi+21DAh]
fffff800`02c8cf14 84c0            test    al,al

It looks like the Intel Storage technology driver is setting an event, most likely an auto reset event.
Which appears to be waiting on certain conditions to evaluate to a true, which will release it, but somewhere down the line, something goes wrong.
What exactly? I'm not sure, impossible to tell with a minidump.

However, the solution is pretty simple, the Intel Rapid Storage Technology driver is over three years old, I suggest you update it, only if you're using a RAID array. If not, then remove it.

  1. To remove IRST you need to remove it on the Programs and Features
  2. Then go to Device Manager
  3. Expand IDE ATA/ATAPI controllers
  4. Then click uninstall on each one.
  5. Once removed reboot and it should've been removed
 
thanks for the quick response!

I found one entry in the device manager under IDE ATA/ATAPI controllers: Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller

and I can safely remove remove that one?

(is there any other data I could provide, besides the mini-dumps?)
 
Yes, I'm 99% certain you can. Given it's the SATA controller driver, which you don't actually need.
 
Only if you're using RAID.
If not, then Windows will handle everything.
 

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