Undoing Changes Made to your computer

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J

ja111e5____

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Hi All, I have seen how helpful you've been with other users and wonder if I might be able to get some assistance.

Operating Windows 10. My machine wants to do an update, and asks me to restart so that the update can take place. I think it's a fairly significant one as it takes quite a long time - I haven't watched the whole thing, but after a couple of hours or so (approx) I come back in and get the message UNDOING CHANGES MADE TO YOUR COMPUTER.

After trying this a few times and googling on several different forums I have tried a few different things to solve the issue but so far nothing is working.

Worth noting that generally my computer is working fine, although it's a few years old now (I think about 7ish).

Things I have tried:
- Run DISM command, I think when doing this I get the following message: The WOF driver encountered a corruption
- Run SFC Scan
- Used Windows Update Troubleshooter
- I've also reinstalled windows, but without removing my files and apps (can't remember what this process is called)

Now I have tried your steps but unfortunately the SFCFix also encountered issues: SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.

I will attach the SFCFix report along with the CBS.zip folder, hoping someone may be able to help.

Many thanks,
James
 

Attachments

Hi I'm Gary R,

I'm a Security Analyst, and a Windows Update Trainee, and I'd like to help you with your problems.

As a trainee, any instructions I give you must first be checked by a qualified update expert, before I post them. This will by necessity introduce some delay to any of my replies, so please be patient.

I am looking over your logs now, and will be back as soon as I've finished analysing them.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download SFCFix.exe and save it to your desktop.
  • Download the attachment SFCFix.zip and also save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt and report the result.
  • If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

Hi Gary, thanks very much for getting back to me! Here is the contents of the SFCFix.txt file:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-04-30 12:26:15.943
Microsoft Windows 10 Build 19042 - amd64
Using .zip script file at C:\Users\James\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_21fd3b90c425147a\wcp.dll
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmi-management-snapins_31bf3856ad364e35_10.0.19041.746_none_79df288519c200c5\wbemcntl.dll

Failed to backup file C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_21fd3b90c425147a\wcp.dll with error code 0x1160.

Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_21fd3b90c425147a\wcp.dll to C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_21fd3b90c425147a\wcp.dll.
Failed to backup file C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmi-management-snapins_31bf3856ad364e35_10.0.19041.746_none_79df288519c200c5\wbemcntl.dll with error code 0x1160.

Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\amd64_microsoft-windows-wmi-management-snapins_31bf3856ad364e35_10.0.19041.746_none_79df288519c200c5\wbemcntl.dll to C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmi-management-snapins_31bf3856ad364e35_10.0.19041.746_none_79df288519c200c5\wbemcntl.dll.

Successfully restored ownership for C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_21fd3b90c425147a\wcp.dll
Successfully restored permissions on C:\WINDOWS\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1371_none_21fd3b90c425147a\wcp.dll
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmi-management-snapins_31bf3856ad364e35_10.0.19041.746_none_79df288519c200c5\wbemcntl.dll
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmi-management-snapins_31bf3856ad364e35_10.0.19041.746_none_79df288519c200c5\wbemcntl.dll
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-04-30 12:26:18.504
Script hash: j5erLn7naDlWXpy4CMd3DEOy6YNBNlyqSb37Ee1shoc=
----------------------EOF-----------------------
 
Hi again Gary, I have now ran the SFC /SCANNOW command, and it completed!

Windows Resource Protection did not find any integrity violations.

should I now try to install the updates?

Many thanks,
James
 
Yes, please try updating.

If successful, let me know.

If not, please post your ... C:\Windows\logs\CBS\CBS.log
 
Hi Gary, I think that's solved it in one go!

I wasn't able to monitor my computer during the update process but as far as I can tell the update went through fine (I'm no longer getting a notification to update my machine, so I think that means the resolution was successful)...

Thanks so much for your help, this is a brilliant service you are all providing.

With best wishes,
James
 
You're welcome. Glad we could help.

Thanks for letting me know. (y)

As things seem to be fixed now, I'll mark this topic as solved.
 
Hi again Gary - sorry, it looks like I spoke too soon, and I am now encountering errors when trying to run the latest update.

Is it possible to reopen the topic? I will again attach my CBS log here...

hoping you might be able to assist again. Please let me know if I should start a new thread or if this one can be reviewed.

Many thanks,
 

Attachments

Sure, no problem. I've "unsolved" the topic, and I'm now looking over your latest CBS.log

Getting a bit late here, so it will probably be sometime tomorrow at the earliest that I get back to you.
 
  • Click Search button and type Command Prompt
  • From the results, right click on the Command Prompt icon, and select Run as administrator
  • A Command Window will open.
  • Copy paste the command below into it, then press Enter
  • Dism /Online /Cleanup-Image /RestoreHealth
  • Once DISM has finished running ...
    • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
  • If the file is too large, upload it to a file sharing service, and post me the link.
  • Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline
 
Looking over your logs now, back ASAP.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
1p8eDnI.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt
  • Open the file, then copy and paste its content in your next reply.

Next ...

  • From an elevated command prompt, copy paste the command below into it, then press Enter
  • Dism /Online /Cleanup-Image /RestoreHealth

Once DISM has finished running ...

  • Restart the computer.
  • Run the command SFC /SCANNOW in an elevated command prompt.
  • If either command fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-05-05 20:48:51.494
Microsoft Windows 10 Build 19042 - amd64
Using .zip script file at C:\Users\James\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum

Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat to C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat.
Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum to C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum.
Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat.
Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum.
Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat.
Successfully copied file C:\Users\James\AppData\Local\niemiro\Archive\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum.

Successfully restored ownership for C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully restored ownership for C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\HyperV-Hypervisor-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully restored ownership for C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully restored ownership for C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-IsolatedUserMode-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully restored ownership for C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.cat
Successfully restored ownership for C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\Microsoft-Windows-SecConfig-Package~31bf3856ad364e35~amd64~~10.0.19041.1415.mum
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2022-05-05 20:48:53.045
Script hash: 67IA8q+hi6Zti9ysg8FrAk1zqaE32DgJh8lmx2AYBfI=
----------------------EOF-----------------------
 
Were you able to run DISM and SFC, and did they each run to completion ?
 
Hi Gary,

Sorry was just posting that before running the other commands. Yes, I have now run DISM and SFC.

Both ran to completion, SFC said corrupt files were found and successfully repaired.

JPEG attached, along with CBS log.

I'll now try to re-run the update installation process..
 

Attachments

  • Capture_REPORT.JPG
    Capture_REPORT.JPG
    49.2 KB · Views: 2
  • CBS.log
    CBS.log
    7.2 MB · Views: 2
Yes please do that, and let me know whether you're successful or not.
 
Hi Gary, I think it has gone through.. I left it running overnight as the process takes a while, but I'm not totally clear on how to check.

I think last time I went to this page (attached) it said 'updates were unsuccessful' or something along those lines...

so hopefully it worked! Is it okay to leave the thread open for a few days just to check? If I get no more notifications to update in that time then I'll come back and confirm if it has worked...

Many thanks!
James
 

Attachments

  • Capture_TEMP DELETE.JPG
    Capture_TEMP DELETE.JPG
    25.9 KB · Views: 0
(It now says I need to restart again, which I will do after work - hopefully this will take less time and means the the issue is fixed! will report back)
 
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