Undefined BSOD

sigrossman · Sep 4, 2020

My system is Windows 10 Pro 64 Version 2004. Earlier today I received an unspecified BSOD with a reboot. I've had two others with definitions over the last two months. I've been able to address those. I Google "BSOD Troubleshoot and got a step-by-step method (see attached) that I was able to follow. However, when I tried to open the Microsoft Debugging Tool Website as suggested I was blocked. (see screenshort blocked). You should know that my internet connection does not run through a proxy and I've accessed this site before. Please point me to a good troubleshooting tool.

Patrick · Sep 5, 2020

Follow - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

sigrossman · Sep 7, 2020

TechSupportForum referred me to this website a few days ago after having an event. I had another one just now and had the analysis program already downloaded.

Looking forward to getting the analysis.

sigrossman · Sep 8, 2020

It is recommended to run driver verifier while waiting for a BSOD response. The screens that appeared didn't match the instructions. I've attached two screen shots for the first and second screens. There is no option - "Select individual settings from a full list" on the first screen nor are there any of the options listed to select on the second sreen.

axe0 · Sep 8, 2020

Did you select custom settings in the first screenshot?

MrPepka · Sep 8, 2020

Update or uninstall:
Acronis True Image
Malwarebytes Anti-Malware
Adguard
Check updates in programs
Update BIOS - laptops and netbooks :: 500 series :: 500 15isk - Lenovo Support US
Check in Windows Update if there any updates of system or visit - Microsoft Update Catalog

sigrossman · Sep 9, 2020

axe0 said:
Did you select custom settings in the first screenshot?

Made a mistake and selected first option on first screen. Please repost the selections I should make on second screen.

xilolee · Sep 9, 2020

Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

sigrossman · Sep 9, 2020

MrPepka said:
Update or uninstall:
Acronis True Image
Malwarebytes Anti-Malware
Adguard
Check updates in programs
Update BIOS - laptops and netbooks :: 500 series :: 500 15isk - Lenovo Support US
Check in Windows Update if there any updates of system or visit - Microsoft Update Catalog

These sound like the doctor's recommendations to take two aspirins and call me in the morning. As to the laptop BIOS, the last update was a month after my purchase in 2016 and was deemed "optional". I see a BIOS update as last choice, given its seriousness if I screw up the installation All my malware software is up to date, including Malwarebytes, which just happened today, and I just installed Aronis 2021.

sigrossman · Sep 9, 2020

I've been recommended to run this as part of the BSOD troubleshooting. There was a list of how to customize it but I can't find the post. Can someone please post it again.

xilolee · Sep 9, 2020

See my previous message.

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Undefined BSOD

sigrossman

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Patrick

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sigrossman

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sigrossman

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axe0

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MrPepka

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sigrossman

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xilolee

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sigrossman

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sigrossman

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xilolee

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Undefined BSOD

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Sysnative Staff

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Administrator, BSOD Academy Instructor, Security Analyst

Sysnative Staff, BSOD Kernel Dump Senior Analyst

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Administrator,
BSOD Academy Instructor,
Security Analyst