Unconscious Carroll man found after 11-hour search

[Corrine]

Unconscious Carroll man found after 11-hour search

Sheriff unhappy with Verizon’s ‘line’ on emergency

Williams said he attempted to use the man’s cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the signal unless the sheriff’s department agreed to pay the overdue bill. After some disagreement, Williams agreed to pay $20 on the phone bill in order to find the man. But deputies discovered the man just as Williams was preparing to make arrangements for the payment.

Verizon couldn't connect the signal for 5-10 minutes for the police to locate the man? I have the feeling Verizon hasn't heard the end of this.

 

[satrow]

Verizon couldn't connect the signal for 5-10 minutes for the police to locate the man? I have the feeling Verizon hasn't heard the end of this.

Rightfully so Corrine; a life v. profits = there should only be one winner, ever.

The sheriff is unhappy? I suggest they replay that recording and give it us verbatim.

 

[Wrench97]

Oh to be a fly on the wall at the Ohio PUC meeting with Verizon on that one. :thud:

 

[Temmu]

incredibly believable.
it's only about the $

i can hear verizon now!
o, we fired that phone rep.

hurry! promulgate a new policy,
if someone is dying, our new direction is help the first responder!

and the ad campaign
verizon, the compassionate company!
we're all about saving lives.

 

[Corrine]

In another discussion, I discovered that I didn't see the date on this article when I followed the link. :embarrasment5:

Unconscious Carroll man found after 11-hour search
Sheriff unhappy with Verizon’s ‘line’ on emergency
By Nancy Schaar
The Times-Reporter
Posted May 21, 2009 @ 05:52 PM
Last update May 21, 2009 @ 08:15 PM

Apparently it wasn't the first time Verizon was difficult to work with. From Murder of Kelsey Smith - Wikipedia, the free encyclopedia:

Police detectives reportedly found the body because of a cell phone ping that originated from the area on June 2, and a number of search areas were identified. Despite efforts by local law enforcement and eventually the FBI, it took Verizon Wireless three days to hand over the cell phone records to investigators. There is much controversy on why it took Verizon so long to cooperate with law enforcement. A Verizon technician pinpointed a cell phone tower and told investigators to search 1.1 miles north of the tower. Within 45 minutes, on June 6, 2007, at 1:30 p.m. local time, searchers discovered Smith's body in a wooded area near Longview Lake in southern Jackson County, Grandview, Missouri, 18 to 20 miles from where she had been abducted.

 

[Temmu]

the larger the company the more horrible it seems to become.
at&t is equally wretched - it takes appx 5 to 10 hours on the phone to resolve a broken equipment problem.
this, from numerous experiences.
you ===must=== make them take $$$ off your bill or they will keep it up.

kick em where it hurts, right between the ledger.