[SOLVED] Unable to update IE11 error 0x00009C59

L

laith

Member
Joined
Feb 25, 2016
Posts
6
Hi guys, i have run out of idea how to solve this. I may need the gurus's help on this one.
Attachments are the System Update Readiness Tool logs.
Appreciate in advanced!

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-25 17:51:51.117
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 2
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-02-25 17:55:09.949
----------------------EOF-----------------------

IE11_main.log

04:47.151: INFO: Waiting for Active Setup to complete.
04:47.198: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:52.221: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:57.213: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
05:02.221: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
05:07.228: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
05:12.501: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
05:12.501: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
05:12.704: INFO: Cleaning up temporary files in: C:\windows\TEMP\IE1DBAD.tmp
05:17.789: INFO: Unable to remove directory C:\windows\TEMP\IE1DBAD.tmp, marking for deletion on reboot.
05:17.930: INFO: Released Internet Explorer Installer Mutex


SFC /SCANNOW

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
 

Attachments

Hi laith :)

My name is Aura and I'll be assisting you with your issue. May I ask you what version of Internet Explorer you are currently running? 8, 9 or 10?
 
Aura said:
Hi laith :)

My name is Aura and I'll be assisting you with your issue. May I ask you what version of Internet Explorer you are currently running? 8, 9 or 10?
Click to expand...

Hi Aura, thanks for replying.
The PC is running on IE 9. It's a Win7 Pro x64 with SP1, updates are pulled from WSUS.

Let me know any info that you need. Thanks again. :)
 
updates are pulled from WSUS
Click to expand...

Is this a business computer? Does it belongs to you, or the company you work for?
 
Before we continue I need to ask you if you have the permission from your boss, or IT department to be seeking assistance online for this kind of issue.

I am a tier 2 tech support for a company as well, and I can tell you that we wouldn't be happy if an employee decided to do that without asking us first :P
 
Aura said:
Before we continue I need to ask you if you have the permission from your boss, or IT department to be seeking assistance online for this kind of issue.

I am a tier 2 tech support for a company as well, and I can tell you that we wouldn't be happy if an employee decided to do that without asking us first :P
Click to expand...

Good evening Aura. FYI i'm the system administrator of the company.
Though, i have no idea how to fix this one. :(
 
All good :) I just need to make sure that it's okay with your organization that we assist you here. Alright, follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
Packs.zip
 
Good :) Now let's run a SFC scan to see if it have anything to report.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Thanks a lot Aura. I just went ahead and installed the IE 11, it was smooth without error from the logs. Everything seems to be working ever since.
I have no other better words to say that you are awesome & a helpful person.
I really appreciate your time & effort on this one. Thanks again Aura!
 
No problem laith, I'm glad that you were able to install Internet Explorer 11 :) Thank you and you're welcome! :)
 
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