Unable to install windows updates - windows 7

F

FJP800

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Joined
Nov 30, 2013
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6
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oldsmar, fl
Unfortunately, I am unable to install Windows Updates. I ran scannow and there are errors which could not be repaired:banghead:. Please help....

I have attached the cbs log as a zip file. If anyone can tell me how to resolve this problem it would be greatly apprecieated.:thumbsup2::thumbsup2:
 

Attachments

Please don't use Word formatting - it makes it very difficult to extract the needed data, and read the log.
Simply copy the log file to your desktop, zip it, and upload it.



SFC crashed before completing. - after finding hundreds of problems

Here's the crash details...
Code: 
 Line 8073: 2013-11-10 13:45:07, Error                 CSI    000004c5 (F) STATUS_OBJECT_NAME_NOT_FOUND #5748712# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0xe3cfa8->SIL_OBJECT_ATTRIBUTES {s:40; on:"x86_microsoft-windows-a..gram-data.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ad280f50e4219527"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
 Line 15895: 2013-11-30 14:04:44, Error                 CSI    000004d2 (F) STATUS_OBJECT_NAME_NOT_FOUND #5779548# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (SYNCHRONIZE|FILE_READ_ATTRIBUTES), oa = @0xd0ca00->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[121]"\??\C:\Windows\WinSxS\x86_microsoft-windows-a..gram-data.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ad280f50e4219527"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xd0c9e0, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
 Line 15897: 2013-11-30 14:04:44, Error                 CSI    000004d3@2013/11/30:19:04:44.370 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
 Line 15899: 2013-11-30 14:04:45, Error                 CSI    000004d4 (F) STATUS_OBJECT_NAME_NOT_FOUND #5779547# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
 Line 15900: 2013-11-30 14:04:45, Error                 CSI    000004d5 (F) STATUS_OBJECT_NAME_NOT_FOUND #5779546# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0xd0d2f8->SIL_OBJECT_ATTRIBUTES {s:40; on:"x86_microsoft-windows-a..gram-data.resources_31bf3856ad364e35_6.1.7600.16385_en-us_ad280f50e4219527"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)

Not an error I remember seeing before.
Please download and save the CheckSUR tool from Use System Update Readiness tool to fix Windows Update errors
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
 
Last edited:
Thank you for the information. As suggested I initiated the fix. IE: "Initializing installation... done!
Installing Hotfix for Windows (KB947821) (update 1 of 1)..." It has been running for approximately two hours now. Hopefully, it is not frozen. I just stopped Bitdefender [anti virus and firewall] just in case. I will let it run, if necessary, for the rest of today.

Thanks again
 
The tool can take some considerable time to install depending on the exact system configuration and history - so far as I recall, about 6 hours is the longest successful runtime.

If it takes longer, please force a reboot, then post the data anyhow - it should contain at least some useful data.
 
NoelDP said:
The tool can take some considerable time to install depending on the exact system configuration and history - so far as I recall, about 6 hours is the longest successful runtime.

If it takes longer, please force a reboot, then post the data anyhow - it should contain at least some useful data.
Click to expand...

Right clicked on checkSUR and attempted to add to to winZip.. Error message is as follows: "You are trying to create a new Zip file on a disk that is read-only: C:\windows\Logs\CBS\CheckSur.zip". Can you tell me how to zip the file? Thank you
 
Copy the file to the desktop, and create the zip file there.
 
You have massive corruption.
Code: 
Summary:
Seconds executed: 17795
 Found 19978 errors
 Fixed 12518 errors
  CSI Manifest Missing Total count: 6373
  Fixed: CSI Manifest Missing.  Total count: 4124
  CSI Located Replacement: Invalid (Catalog) Total count: 42
  CSI Payload File Missing Total count: 9851
  Fixed: CSI Payload File Missing.  Total count: 4640
  CSI Store Directory Missing Total count: 3754
  Fixed: CSI Store Directory Missing.  Total count: 3754

I doubt that it's worth attempting to fix these, as it's likely that the registry is also damaged.
A repair install is the minimum required to fix this :( - and it's possible that this would also fail.
Back up your data to external media, in case the repair fails catastrophically, then attempt a repair install.

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html
 
https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html[/QUOTE]

Thank you for your assistance... I have made an Image back up, but how do I simply back up my data... By data I am assuming that it is all the software, files, etc.? If the system fails during the upgrade and I have to completely reinstall Windows 7. Will I have to reinstall all the license keys for all my software programs?

Thank you.
 
Most of a data backup is done simply by copying the whole C:\Users folder to your backup device - although there are other more sophisticated ways to do it, this is still my favoured way.
You can also use the Windows Easy Transfer utility which will also copy settings from the old install - see the Windows Help files about that (it does have one or two shortcomings, such as not completely backing up things like Outlook accounts).

If worse comes to worst, and you have to do a reformat/reinstall, then you'll need the media and Product Keys for all installed software. You may get a lot of them by using Belarc Advisor to create a system audit. www.belarc.com - but check that you have all of them before beginning!
 
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