Unable to install Win 8.1 update 1 KB2919355 on Dell Venue 8 Pro

litepurple

Contributor
Joined
Jul 21, 2014
Posts
59
Hi all,
Thanks for your help with my two other PCs with issues installing Update 1. My Dell Venue 8 Pro tablet also won't install this update. Windows Update starts to download a 2.3mb package but then reports error 80073712. Any ideas? I have run sfc /scannow and sfcfix, with both unable to perform a repair. Logs attached.

I appreciate the help getting this update sorted thus far on my PCs. I've never had so many issues with an update on so many PCs before.

Thanks, LP.
 

Attachments

I signed up here just so I could pass on my recent research on this problem.
I spent most of last week battling this issue on a customers laptop.

I see from your other thread that you are already aware of most of the pre-installation cleanup steps to be found on various forums.
But it might be worth following the suggested sequence (of pre-installation cleanup steps) in the following thread:

Windows 8.1 update fails to install - KB2919355 - See post marked as Answer by JonathanBaker_82
Windows 8.1 update fails to install - KB2919355 - Microsoft Community

You could also check this thread for additional suggestions and guidance:
KB2919355 issues - Compound Fix - Susan Bradley (MVP and Forum Moderator on Answers.Microsoft.com)
KB2919355 issues being tracked | Windows Secrets Lounge

And I see you already found the now notorious 116 page forum thread on the Microsoft Answers forum Re: KB2919355
KB2919355 (Windows 8.1 Update) Fails (800f0092 and - Microsoft Community

I took a quick look at your CBS log - I assume this was after the SFC /scannow
- but without running any of the DISM fixes?

I'm no expert on CBS logs but:
The repair that was run appears to have rebuilt the Mapping package cache successfully - and completes with the message: [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

The obvious concern is the mass of warnings regarding folder ownership (at the end of the log) - of two different types:
1. Ignoring duplicate ownership for directory
2. [DIRSD OWNER WARNING] Directory {various system folders} is not owned but specifies SDDL
- and while they may not be flagged as "Errors" anything unexpected can trip up the installation of KB2919355
If these folder permissions are causing the install failure I suspect you may need to wipe and reinstall Windows to correct them.

Best of luck - but unfortunately some (even with Microsoft Tech Support assistance) find that a re-install of Windows 8 is the only fix.
Make sure you update past KB2919355 before installing any applications or restoring your data - that way you save a lot of time if something goes wrong.

DougCuk - Computer Support Engineer - London UK
 
Hey LP,

You have me again for this one. Hopefully I should have the reply ready for your other thread too. Just out of curiosity did you use the same image for all three computers?


SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt





Hi Doug,

Firstly welcome to Sysnative forums :)

The obvious concern is the mass of warnings regarding folder ownership (at the end of the log) - of two different types:
1. Ignoring duplicate ownership for directory
2. [DIRSD OWNER WARNING] Directory {various system folders} is not owned but specifies SDDL
- and while they may not be flagged as "Errors" anything unexpected can trip up the installation of KB2919355
If these folder permissions are causing the install failure I suspect you may need to wipe and reinstall Windows to correct them.

These errors show here are not ones to be concerned about in regards to Windows update errors. This is a very common error to be seen on Windows 8 machines. For example I did a test on a newly build machine ran SFC and it returned these exact errors. I also receive these errors message on my primary machine, but I do not have any Windows Update errors.

Best of luck - but unfortunately some (even with Microsoft Tech Support assistance) find that a re-install of Windows 8 is the only fix.

Advising to to a complete reinstall is not something that we would recommend straight away, this mainly will only occur when there is a sever corruption inside the Windows Update registry hive COMPONENTS.

Alex
 
Last edited:
Hi Alex,

Good to have you help me out again :)

The DV8Pro has its original, Dell-installed image. I have three other family PCs under my 'management'. All were a blank install (as I replaced the HDD on each with an SSD) in the last year using Win8 upgrade DVD. I used a command line workaround so that I could use the upgrade media instead of reinstalling Windows 7 on each then upgrading that to Win 8. One of the machines is on Win8.1 Aug update and has never had any issues with Windows Update; one was fixed with the help of this site; one is proving problematic as per the other thread and then there's this DV8P.

I followed your instructions. Please find attached my sfcfix and cbs log files.

Hi Doug, thanks for taking the time to register to give me a helping hand! I'm hoping that I don't need to do a fresh install of the OS.
 

Attachments

Oops, I didn't quite follow your instructions:)

Code:
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-09-10 21:59:55.796
Using .zip script file at C:\Users\Mark\Desktop\SFCFix.zip [0]
 
 
 
PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB
Line blocked (SFCFix.txt): "C:\Users\Mark\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\winsxs\x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB to C:\Windows\winsxs\x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB.
Successfully restored ownership for C:\Windows\winsxs\x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\winsxs\x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB
PowerCopy:: directive completed successfully.
 
 
 
Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-09-10 21:59:56.921
Script hash: 9OVc4h6pumTVsvWDK6KBv68ecK04ClxbMBT0WP6jzZ4=
----------------------EOF-----------------------
 
Thanks for the welcome.

I was by no means suggesting a re-install of Windows 8 as a first step - it would always be my last resort.
Lets hope you manage to guide "litepurple" through to a successful conclusion
- and I hope the two forum links I provided may prove of benefit to other lost souls.

But having spent at least 12 hours attempting to get KB2919355 to install on Windows 8.1 laptop
- and many more hours scouring the forums for guidance
- it would appear that in some (rare) cases no-one - not even Microsoft - can find the cause of the problem with this update.

DougCuk - Computer Support Engineer (since 1987) - London UK
 
Hi LP.

The file replaced successfully which is good :)

How are Windows updates going now? If the update is still failing can you please provide the Windowsupdate.log?
 
Hi Alex, thanks and sorry it's taken me a few days to get back you.

I did an sfc /scannow and it showed no errors though I ran Windows Update again though KB2919355 is still failing. I've attached the windowsupdate.log

Thanks, LP
 

Attachments

Hi LP,

Lets take a look the event log

Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.
 
Thanks. Done.

Code:
Vino's Event Viewer v01c run on Windows 7 in English
Report run at 19/09/2014 19:59:52
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 19/09/2014 09:56:53
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 11c4  Start Time: 01cfd2bc22eb5a3e  Termination Time: 46  Application Path: C:\Windows\system32\wwahost.exe  Report Id: 451d316b-3fe3-11e4-974e-88124e8553f4  Faulting package full name: B-sideSoftware.Tweetium_2.9.2.263_x86__eq7kkbyjh4j3c  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 09:56:51
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program iexplore.exe version 11.0.9600.17278 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 8f4  Start Time: 01cfd0d77b85924e  Termination Time: 78  Application Path: C:\Program Files\Internet Explorer\iexplore.exe  Report Id: 4513a7f5-3fe3-11e4-974e-88124e8553f4  Faulting package full name:   Faulting package-relative application ID:  
Log: 'Application' Date/Time: 19/09/2014 08:33:14
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 1cac  Start Time: 01cfd3e3484dcb93  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: 95574d7e-3fd7-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 08:03:29
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 1f74  Start Time: 01cfd3df17634853  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: 6463418f-3fd3-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 05:03:33
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 25f4  Start Time: 01cfd3c5f20c762a  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: 3f0c6f5e-3fba-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 02:03:10
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 250c  Start Time: 01cfd3accca5ae6b  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: 19b35707-3fa1-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 01:22:21
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 1590  Start Time: 01cfd33eb83fecf6  Termination Time: 4294967295  Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x86__8wekyb3d8bbwe\LiveComm.exe  Report Id: 5364082e-3f9b-11e4-974e-88124e8553f4  Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x86__8wekyb3d8bbwe  Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1 
Log: 'Application' Date/Time: 19/09/2014 01:18:17
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 240c  Start Time: 01cfd3a68339fd8d  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: d03c5456-3f9a-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 01:03:14
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 2390  Start Time: 01cfd3a46ad7ba0f  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: b93d684a-3f98-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 19/09/2014 00:33:17
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 218c  Start Time: 01cfd3a039f1fb7b  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: 88d85562-3f94-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 18/09/2014 23:28:31
Type: Error Category: 0
Event: 33 Source: SideBySide
Activation context generation failed for "C:\Program Files\EPSON Software\Download Navigator\EPSDNLMW64.EXE". Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
Log: 'Application' Date/Time: 18/09/2014 23:27:26
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: skydrive.exe, version: 6.3.9600.17278, time stamp: 0x53eea066 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0x00000000 Fault offset: 0x00000000 Faulting process id: 0xa34 Faulting application start time: 0x01cfd398109aa7ef Faulting application path: C:\Windows\System32\skydrive.exe Faulting module path: unknown Report Id: 5944ad03-3f8b-11e4-974e-88124e8553f4 Faulting package full name:  Faulting package-relative application ID: 
Log: 'Application' Date/Time: 18/09/2014 23:27:07
Type: Error Category: 0
Event: 8211 Source: System Restore
The scheduled restore point could not be created.  Additional information: (0x80042308).
Log: 'Application' Date/Time: 18/09/2014 23:27:07
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\Windows\system32\srtasks.exe ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80042308).
Log: 'Application' Date/Time: 18/09/2014 23:27:07
Type: Error Category: 0
Event: 12305 Source: VSS
Volume Shadow Copy Service error: Volume/disk not connected or not found. Error context: DeviceIoControl([URL="file://\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1"]\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1[/URL] - 000001E4,0x00560034,009299B8,0,00926560,4096,[0]). 
Operation:
   Processing PostFinalCommitSnapshots
Context:
   Execution Context: System Provider
Log: 'Application' Date/Time: 18/09/2014 05:58:48
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: c10  Start Time: 01cfd30344d5f459  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: da35ce9a-3ef8-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 17/09/2014 11:33:43
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 60c  Start Time: 01cfd26a27e82808  Termination Time: 4294967295  Application Path: C:\Windows\system32\backgroundTaskHost.exe  Report Id: 78fa3923-3e5e-11e4-974e-88124e8553f4  Faulting package full name: Facebook.Facebook_1.4.0.9_x86__8xx8rvfyw5nnt  Faulting package-relative application ID: App 
Log: 'Application' Date/Time: 17/09/2014 11:25:58
Type: Error Category: 0
Event: 1008 Source: Microsoft-Windows-CEIP
A problem prevented Customer Experience Improvement Program data from being sent to Microsoft, (Error 80070005).
Log: 'Application' Date/Time: 17/09/2014 11:22:45
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program LiveComm.exe version 17.5.9600.20605 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.  Process ID: 27e8  Start Time: 01cfd2629be5bcbb  Termination Time: 4294967295  Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20605_x86__8wekyb3d8bbwe\LiveComm.exe  Report Id: f1bdf21a-3e5c-11e4-974e-88124e8553f4  Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20605_x86__8wekyb3d8bbwe  Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1 
Log: 'Application' Date/Time: 17/09/2014 10:25:09
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: skydrive.exe, version: 6.3.9600.17278, time stamp: 0x53eea066 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0x00000000 Fault offset: 0x00000000 Faulting process id: 0xedc Faulting application start time: 0x01cfd261a2c8ae57 Faulting application path: C:\Windows\System32\skydrive.exe Faulting module path: unknown Report Id: e60e3102-3e54-11e4-974e-88124e8553f4 Faulting package full name:  Faulting package-relative application ID: 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 19/09/2014 09:56:59
Type: Information Category: 0
Event: 1001 Source: Windows Error Reporting
Fault bucket 98866580737, type 5 Event Name: MoAppHang Response: Not available Cab Id: 98864935617  Problem signature: P1: B-sideSoftware.Tweetium_2.9.2.263_x86__eq7kkbyjh4j3c P2: praid:App P3: 6.3.9600.17031 P4: 53085904 P5: 4669 P6: 16912384 P7:  P8:  P9:  P10:   Attached files: C:\Users\Mark\AppData\Local\Temp\WER72E4.tmp.appcompat.txt C:\Users\Mark\AppData\Local\Temp\WER7314.tmp.version.xml C:\Users\Mark\AppData\Local\Temp\WER7344.tmp.WERInternalMetadata.xml triagedump.dmp C:\Users\Mark\AppData\Local\Temp\WER85C4.tmp.xml C:\Users\Mark\AppData\Local\Temp\WER85D5.tmp.WERDataCollectionFailure.txt  These files may be available here: C:\Users\Mark\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_B-sideSoftware.T_187460f1fa696cbbc6e2e28892211f63aba6f826_846337bc_cab_0f989c94  Analysis symbol:  Rechecking for solution: 0 Report Id: 451d316b-3fe3-11e4-974e-88124e8553f4 Report Status: 8 Hashed bucket: 37d462a9df57fda52faf25a71dcf6b19
Log: 'Application' Date/Time: 19/09/2014 09:56:51
Type: Information Category: 0
Event: 1001 Source: Windows Error Reporting
Fault bucket 94592662808, type 5 Event Name: AppHangB1 Response: Not available Cab Id: 0  Problem signature: P1: iexplore.exe P2: 11.0.9600.17278 P3: 53eea0c3 P4: 7886 P5: 16912384 P6:  P7:  P8:  P9:  P10:   Attached files: C:\Users\Mark\AppData\Local\Temp\WER72C5.tmp.appcompat.txt C:\Users\Mark\AppData\Local\Temp\WER743D.tmp.version.xml C:\Users\Mark\AppData\Local\Temp\WER746D.tmp.WERInternalMetadata.xml  These files may be available here: C:\Users\Mark\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_iexplore.exe_63d6f1b79d734d4c835499b33640ec6a67aedb0_82a313f7_039c7b02  Analysis symbol:  Rechecking for solution: 0 Report Id: 4513a7f5-3fe3-11e4-974e-88124e8553f4 Report Status: 0 Hashed bucket: ddb8b5189f3a960e843be6d79359f1c0
Log: 'Application' Date/Time: 19/09/2014 09:56:34
Type: Information Category: 1
Event: 326 Source: ESENT
svchost (9244) Instance: The database engine attached a database (1, C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb). (Time=0 seconds)    Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.016, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.015, [8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000.  Saved Cache: 1 0
Log: 'Application' Date/Time: 19/09/2014 09:56:34
Type: Information Category: 1
Event: 105 Source: ESENT
svchost (9244) Instance: The database engine started a new instance (0). (Time=0 seconds)    Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.016, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000.
Log: 'Application' Date/Time: 19/09/2014 09:56:34
Type: Information Category: 1
Event: 102 Source: ESENT
svchost (9244) Instance: The database engine (6.03.9600.0000) is starting a new instance (0).
Log: 'Application' Date/Time: 19/09/2014 09:41:37
Type: Information Category: 0
Event: 0 Source: DellDigitalDelivery
PowerEvent handled successfully by the service.
Log: 'Application' Date/Time: 19/09/2014 09:34:03
Type: Information Category: 0
Event: 903 Source: Microsoft-Windows-Security-SPP
The Software Protection service has stopped. 
Log: 'Application' Date/Time: 19/09/2014 09:34:03
Type: Information Category: 0
Event: 16384 Source: Microsoft-Windows-Security-SPP
Successfully scheduled Software Protection service for re-start at 2114-08-26T09:34:03Z. Reason: RulesEngine.
Log: 'Application' Date/Time: 19/09/2014 09:33:33
Type: Information Category: 0
Event: 902 Source: Microsoft-Windows-Security-SPP
The Software Protection service has started. 6.3.9600.16497
Log: 'Application' Date/Time: 19/09/2014 09:33:33
Type: Information Category: 0
Event: 1003 Source: Microsoft-Windows-Security-SPP
The Software Protection service has completed licensing status check. Application Id=55c92734-d682-4d71-983e-d6ec3f16059f Licensing Status=
1: 0cdc4d08-6df6-4eb4-b5b4-a373c3e351e7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 625cc89b-693d-45c4-9967-123877fc41e4, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 9a8645c4-8908-49bb-8eec-6671a533b17a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 9e263fcf-ef40-428c-8aa1-40e09e2994db, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
5: 9e4b231b-3e45-41f4-967f-c914f178b6ac, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: b080aea2-e6c5-4b22-838e-fa4a21c931e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: bbc56067-37f8-49dd-87b2-a418a9ba130a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: bf4b3af6-c071-496d-bfcc-5f0dc12c7798, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: c752c2e0-7c17-4af4-bba6-6f8aa1e698bc, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10: c7c00280-b24d-4e82-89ca-4f1288eb1d9e, 1, 1 [(0 [0x00000000, 1, 0], [(?)( 1 0x00000000)(?)( 2 0x00000000 0 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)( 10 0x00000000 msft:rm/algorithm/flags/1.0)(?)])(1 )(2 )]
11: fe1c3238-432a-43a1-8e25-97e7d1ef10f3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12: 4a8149bb-7d61-49f4-8822-82c7bf88d64b, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
 
Log: 'Application' Date/Time: 19/09/2014 09:33:32
Type: Information Category: 0
Event: 1066 Source: Microsoft-Windows-Security-SPP
Initialization status for service objects. C:\Windows\system32\sppwinob.dll, msft:spp/windowsfunctionality/agent/7.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/inherited/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/phone/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/pkey/detect, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/ActionScheduler/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/TaskScheduler/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/statecollector/pkey, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/volume/services/kms/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/volume/services/kms/activationinfo/1.0, 0x00000000, 0x00000000

Log: 'Application' Date/Time: 19/09/2014 09:33:32
Type: Information Category: 0
Event: 900 Source: Microsoft-Windows-Security-SPP
The Software Protection service is starting. Parameters:caller=svchost.exe
Log: 'Application' Date/Time: 19/09/2014 09:23:54
Type: Information Category: 0
Event: 903 Source: Microsoft-Windows-Security-SPP
The Software Protection service has stopped. 
Log: 'Application' Date/Time: 19/09/2014 09:23:54
Type: Information Category: 0
Event: 16384 Source: Microsoft-Windows-Security-SPP
Successfully scheduled Software Protection service for re-start at 2114-08-26T09:23:54Z. Reason: RulesEngine.
Log: 'Application' Date/Time: 19/09/2014 09:23:24
Type: Information Category: 0
Event: 902 Source: Microsoft-Windows-Security-SPP
The Software Protection service has started. 6.3.9600.16497
Log: 'Application' Date/Time: 19/09/2014 09:23:24
Type: Information Category: 0
Event: 1003 Source: Microsoft-Windows-Security-SPP
The Software Protection service has completed licensing status check. Application Id=55c92734-d682-4d71-983e-d6ec3f16059f Licensing Status=
1: 0cdc4d08-6df6-4eb4-b5b4-a373c3e351e7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 625cc89b-693d-45c4-9967-123877fc41e4, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 9a8645c4-8908-49bb-8eec-6671a533b17a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 9e263fcf-ef40-428c-8aa1-40e09e2994db, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
5: 9e4b231b-3e45-41f4-967f-c914f178b6ac, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: b080aea2-e6c5-4b22-838e-fa4a21c931e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: bbc56067-37f8-49dd-87b2-a418a9ba130a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: bf4b3af6-c071-496d-bfcc-5f0dc12c7798, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: c752c2e0-7c17-4af4-bba6-6f8aa1e698bc, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10: c7c00280-b24d-4e82-89ca-4f1288eb1d9e, 1, 1 [(0 [0x00000000, 1, 0], [(?)( 1 0x00000000)(?)( 2 0x00000000 0 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)( 10 0x00000000 msft:rm/algorithm/flags/1.0)(?)])(1 )(2 )]
11: fe1c3238-432a-43a1-8e25-97e7d1ef10f3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12: 4a8149bb-7d61-49f4-8822-82c7bf88d64b, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
 
Log: 'Application' Date/Time: 19/09/2014 09:23:24
Type: Information Category: 0
Event: 1066 Source: Microsoft-Windows-Security-SPP
Initialization status for service objects. C:\Windows\system32\sppwinob.dll, msft:spp/windowsfunctionality/agent/7.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/inherited/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/phone/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/pkey/detect, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/ActionScheduler/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/TaskScheduler/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/statecollector/pkey, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/volume/services/kms/1.0, 0x00000000, 0x00000000
C:\Windows\system32\sppobjs.dll, msft:spp/volume/services/kms/activationinfo/1.0, 0x00000000, 0x00000000

Log: 'Application' Date/Time: 19/09/2014 09:23:23
Type: Information Category: 0
Event: 900 Source: Microsoft-Windows-Security-SPP
The Software Protection service is starting. Parameters:caller=svchost.exe
Log: 'Application' Date/Time: 19/09/2014 09:13:46
Type: Information Category: 0
Event: 903 Source: Microsoft-Windows-Security-SPP
The Software Protection service has stopped. 
Log: 'Application' Date/Time: 19/09/2014 09:13:46
Type: Information Category: 0
Event: 16384 Source: Microsoft-Windows-Security-SPP
Successfully scheduled Software Protection service for re-start at 2114-08-26T09:13:46Z. Reason: RulesEngine.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 18/09/2014 23:15:04
Type: Warning Category: 3
Event: 10023 Source: Microsoft-Windows-Search
The protocol host process 8712 did not respond and is being forcibly terminated {filter host process 9768}. 

Log: 'Application' Date/Time: 15/09/2014 12:47:00
Type: Warning Category: 3
Event: 10023 Source: Microsoft-Windows-Search
The protocol host process 704 did not respond and is being forcibly terminated {filter host process 6108}. 

Log: 'Application' Date/Time: 15/09/2014 11:23:43
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Dell Update\DellUpTray.exe' (pid 3792) cannot be restarted - Application SID does not match Conductor SID..
Log: 'Application' Date/Time: 15/09/2014 11:23:43
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Dell Update\DellUpTray.exe' (pid 3792) cannot be restarted - Application SID does not match Conductor SID..
Log: 'Application' Date/Time: 15/09/2014 11:23:42
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Dell Update\DellUpTray.exe' (pid 3792) cannot be restarted - Application SID does not match Conductor SID..
Log: 'Application' Date/Time: 15/09/2014 11:23:42
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Dell Update\DellUpTray.exe' (pid 3792) cannot be restarted - Application SID does not match Conductor SID..
Log: 'Application' Date/Time: 15/09/2014 02:15:34
Type: Warning Category: 3
Event: 10023 Source: Microsoft-Windows-Search
The protocol host process 6248 did not respond and is being forcibly terminated {filter host process 9096}. 

Log: 'Application' Date/Time: 14/09/2014 01:37:05
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Windows\ImmersiveControlPanel\SystemSettings.exe' (pid 5736) cannot be restarted - Application SID does not match Conductor SID..
Log: 'Application' Date/Time: 14/09/2014 01:37:05
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Windows\explorer.exe' (pid 1512) cannot be restarted - Application SID does not match Conductor SID..
Log: 'Application' Date/Time: 14/09/2014 00:08:26
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Windows\explorer.exe' (pid 1512) cannot be restarted - Application SID does not match Conductor SID..
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/09/2014 15:46:26
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 08/09/2014 20:50:43
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 08/09/2014 18:13:56
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 08/09/2014 14:01:12
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 27/08/2014 09:50:14
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 25/08/2014 23:34:38
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 19/08/2014 07:52:15
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 11/08/2014 07:38:01
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 20/07/2014 11:43:37
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 16/07/2014 12:47:24
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 01/07/2014 10:38:28
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 26/06/2014 11:57:25
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 15/06/2014 02:03:48
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 07/06/2014 10:11:37
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log: 'System' Date/Time: 01/06/2014 11:28:02
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Error Category: 0
Event: 36 Source: volsnap
The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
Log: 'System' Date/Time: 18/09/2014 17:06:10
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
Log: 'System' Date/Time: 18/09/2014 17:06:10
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 18/09/2014 17:06:10
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 18/09/2014 16:06:31
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
Log: 'System' Date/Time: 18/09/2014 16:06:31
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 18/09/2014 16:06:31
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 18/09/2014 15:06:52
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
Log: 'System' Date/Time: 18/09/2014 15:06:52
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 18/09/2014 15:06:52
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 18/09/2014 13:06:43
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
Log: 'System' Date/Time: 18/09/2014 13:06:43
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 18/09/2014 13:06:43
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 18/09/2014 12:06:44
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
Log: 'System' Date/Time: 18/09/2014 12:06:44
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 18/09/2014 12:06:44
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 18/09/2014 02:05:38
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1053" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
Log: 'System' Date/Time: 18/09/2014 02:05:38
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Google Update Service (gupdate) service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
Log: 'System' Date/Time: 18/09/2014 02:05:38
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
Log: 'System' Date/Time: 17/09/2014 21:03:34
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer HPSERVER8 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{6291DF19-B966-4754-AE45-032F97E4. The master browser is stopping or an election is being forced.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 19/09/2014 10:46:28
Type: Information Category: 157
Event: 506 Source: Microsoft-Windows-Kernel-Power
The system is entering connected standby   Reason: Idle Timeout.
Log: 'System' Date/Time: 19/09/2014 10:40:49
Type: Information Category: 158
Event: 507 Source: Microsoft-Windows-Kernel-Power
The system is exiting connected standby   Reason: Power Button.
Log: 'System' Date/Time: 19/09/2014 10:26:42
Type: Information Category: 157
Event: 506 Source: Microsoft-Windows-Kernel-Power
The system is entering connected standby   Reason: Idle Timeout.
Log: 'System' Date/Time: 19/09/2014 10:18:57
Type: Information Category: 158
Event: 507 Source: Microsoft-Windows-Kernel-Power
The system is exiting connected standby   Reason: Power Button.
Log: 'System' Date/Time: 19/09/2014 10:03:53
Type: Information Category: 157
Event: 506 Source: Microsoft-Windows-Kernel-Power
The system is entering connected standby   Reason: Power Button.
Log: 'System' Date/Time: 19/09/2014 09:56:34
Type: Information Category: 158
Event: 507 Source: Microsoft-Windows-Kernel-Power
The system is exiting connected standby   Reason: Power Button.
Log: 'System' Date/Time: 19/09/2014 09:42:15
Type: Information Category: 157
Event: 506 Source: Microsoft-Windows-Kernel-Power
The system is entering connected standby   Reason: Idle Timeout.
Log: 'System' Date/Time: 19/09/2014 09:41:38
Type: Information Category: 158
Event: 507 Source: Microsoft-Windows-Kernel-Power
The system is exiting connected standby   Reason: AC/DC Display Burst.
Log: 'System' Date/Time: 19/09/2014 02:00:00
Type: Information Category: 0
Event: 6013 Source: EventLog
The system uptime is 311944 seconds.
Log: 'System' Date/Time: 18/09/2014 23:34:53
Type: Information Category: 0
Event: 7045 Source: Service Control Manager
A service was installed in the system.  Service Name:  MpKsl787f047e Service File Name:  C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{3045EB67-77A5-4D50-84FA-96A826E74041}\MpKsl787f047e.sys Service Type:  kernel mode driver Service Start Type:  system start Service Account:  
Log: 'System' Date/Time: 18/09/2014 23:34:39
Type: Information Category: 0
Event: 7045 Source: Service Control Manager
A service was installed in the system.  Service Name:  Nal Service  Service File Name:  C:\Windows\system32\Drivers\iqvw32.sys Service Type:  kernel mode driver Service Start Type:  demand start Service Account:  
Log: 'System' Date/Time: 18/09/2014 23:32:43
Type: Information Category: 2
Event: 17 Source: Microsoft-Windows-WindowsUpdateClient
Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions: 
- Microsoft.BingSports
Log: 'System' Date/Time: 18/09/2014 23:28:12
Type: Information Category: 0
Event: 26 Source: Application Popup
Application popup: Windows - Delayed Write Failed : Exception Processing Message 0xc0000222 Parameters 0x753E4248 0x753E4248 0x753E4248 0x753E4248
Log: 'System' Date/Time: 18/09/2014 23:27:55
Type: Information Category: 0
Event: 26 Source: Application Popup
Application popup: Windows - Delayed Write Failed : Exception Processing Message 0xc0000222 Parameters 0x753E4248 0x753E4248 0x753E4248 0x753E4248
Log: 'System' Date/Time: 18/09/2014 23:27:00
Type: Information Category: 0
Event: 98 Source: Microsoft-Windows-Ntfs
Volume OS (\Device\HarddiskVolumeShadowCopy1) is healthy.  No action is needed.
Log: 'System' Date/Time: 18/09/2014 23:25:59
Type: Information Category: 157
Event: 506 Source: Microsoft-Windows-Kernel-Power
The system is entering connected standby   Reason: Idle Timeout.
Log: 'System' Date/Time: 18/09/2014 23:25:53
Type: Information Category: 158
Event: 507 Source: Microsoft-Windows-Kernel-Power
The system is exiting connected standby   Reason: AC/DC Display Burst.
Log: 'System' Date/Time: 18/09/2014 22:59:05
Type: Information Category: 157
Event: 506 Source: Microsoft-Windows-Kernel-Power
The system is entering connected standby   Reason: Power Button.
Log: 'System' Date/Time: 18/09/2014 22:51:00
Type: Information Category: 158
Event: 507 Source: Microsoft-Windows-Kernel-Power
The system is exiting connected standby   Reason: Power Button.
Log: 'System' Date/Time: 18/09/2014 21:34:21
Type: Information Category: 1
Event: 19 Source: Microsoft-Windows-WindowsUpdateClient
Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.185.346.0)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 18/09/2014 23:28:12
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file \Extend\$UsnJrnl:$J:$DATA. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:55
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:55
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:55
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file \$Mft::$BITMAP. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:32
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:26
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:15
Type: Warning Category: 0
Event: 50 Source: Ntfs
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Warning Category: 0
Event: 140 Source: Microsoft-Windows-Ntfs
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: OS, DeviceName: \Device\HarddiskVolumeShadowCopy1. (A device which does not exist was specified.)
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Warning Category: 0
Event: 140 Source: Microsoft-Windows-Ntfs
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: OS, DeviceName: \Device\HarddiskVolumeShadowCopy1. (A device which does not exist was specified.)
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Warning Category: 0
Event: 140 Source: Microsoft-Windows-Ntfs
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: OS, DeviceName: \Device\HarddiskVolumeShadowCopy1. (A device which does not exist was specified.)
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Warning Category: 0
Event: 140 Source: Microsoft-Windows-Ntfs
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: OS, DeviceName: \Device\HarddiskVolumeShadowCopy1. (A device which does not exist was specified.)
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Warning Category: 0
Event: 140 Source: Microsoft-Windows-Ntfs
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: OS, DeviceName: \Device\HarddiskVolumeShadowCopy1. (A device which does not exist was specified.)
Log: 'System' Date/Time: 18/09/2014 23:27:07
Type: Warning Category: 0
Event: 140 Source: Microsoft-Windows-Ntfs
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: OS, DeviceName: \Device\HarddiskVolumeShadowCopy1. (A device which does not exist was specified.)
Log: 'System' Date/Time: 18/09/2014 22:53:34
Type: Warning Category: 0
Event: 4230 Source: Tcpip
TCP/IP has chosen to restrict the congestion window for several connections due to a network condition.  This could be related to a problem in the TCP global or supplemental configuration and will cause  degraded throughput. 
Log: 'System' Date/Time: 17/09/2014 21:10:47
Type: Warning Category: 0
Event: 4230 Source: Tcpip
TCP/IP has chosen to restrict the congestion window for several connections due to a network condition.  This could be related to a problem in the TCP global or supplemental configuration and will cause  degraded throughput. 
Log: 'System' Date/Time: 17/09/2014 14:03:31
Type: Warning Category: 0
Event: 8021 Source: BROWSER
The browser service was unable to retrieve a list of servers from the browser master [URL="file://\\HPSERVER8"]\\HPSERVER8[/URL] on the network \Device\NetBT_Tcpip_{6291DF19-B966-4754-AE45-032F97E4EDAC}.    Browser master: [URL="file://\\HPSERVER8"]\\HPSERVER8[/URL]  Network: \Device\NetBT_Tcpip_{6291DF19-B966-4754-AE45-032F97E4EDAC}    This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.
Log: 'System' Date/Time: 17/09/2014 11:31:46
Type: Warning Category: 0
Event: 16002 Source: AFD
Closing a UDP socket with local port number 65051 in process 1172 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.  
Log: 'System' Date/Time: 17/09/2014 11:31:46
Type: Warning Category: 0
Event: 16002 Source: AFD
Closing a UDP socket with local port number 55155 in process 1172 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.  
Log: 'System' Date/Time: 17/09/2014 11:31:43
Type: Warning Category: 0
Event: 16002 Source: AFD
Closing a UDP socket with local port number 54928 in process 1172 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.  
Log: 'System' Date/Time: 17/09/2014 11:31:43
Type: Warning Category: 0
Event: 16002 Source: AFD
Closing a UDP socket with local port number 63946 in process 1172 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.
 
Hi Alex, was there anything you wanted me to do with this one or should I go the refresh/reset route with this one, as Doug suggested? Thanks, LP.
 
As I posted on your other thread - I did bite the bullet and did a Win 8 Refresh
- initiated from within the working Windows 8.1 system

- which cleared the KB2919355 problem!!!

The Refresh reverted the system back to a clean Win 8.0 installation
- by creating a new C:\Windows folder (it renames the old one as Windows.old)
This route preserved the User account and all the user data (Docs, Photos etc)

I then manually selected and installed KB2871389 which allows you to bypass all the other Win8.0 updates
- and go straight to the Windows Store and download the 8.1 update.

It downloaded the ~3GB 8.1 installer and also installed 30 other required updates automatically
- including the dreaded KB2919355 - all installed OK.

It automatically re-installs all the standard MS Metro Apps as part of the Refresh
- but you have to re-install all your Desktop Applications (eg Office, iTunes, etc)
- plus any additional Metro Apps you previously added.

Everything is now working as it should - until the next time!!!
 

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