[SOLVED] Unable to install updates on my Server 2019

[Slasherr00]

Hi Sysnative Windows Update Team,

Please check if this is fixable or not -

2025-04-21 10:59:05, Error CSI 00000010 (F) Hydration failed for component Microsoft-Windows-IE-HTMLRendering, version 11.0.17763.7131, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} on file webplatstorageserver.dll with NTSTATUS -2146498170[gle=0x80004005]
2025-04-21 10:59:05, Error CSI 00000011 (F) Component directory missing for Microsoft-Windows-IE-HTMLRendering, version 11.0.17763.7131, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35}.[gle=0x80004005]

 

[Windows Update Bot]

Hi @Slasherr00,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Slasherr00]

Anyone help on this?

 

[Slasherr00]

Hello guru's

I saw related cases and I see this info is required -

Adding the relevant info like CBS folder and Components hive

 

[Maxstar]

Hi and welcome to Sysnative,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update, if it fails attach a new copy of the CBS logs.

 

[Slasherr00]

Heyyy - thank you

applying this.

 

[Slasherr00]

Thank you for the fix! I was able to patch the box. It makes me wonder my other servers have kind of same error the files would be different correct?

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved.

And yes even when the error looks like the same on other servers, the fix may differ. Therefore we always suggest to follow the posting instructions and start a new thread for other servers.

 

[Slasherr00]

Thank you for educating, I will not apply the fix unless 200% sure.

 

[Slasherr00]

Opened another thread! for that as this one has been resolved

 

[Maxstar]

Okay, I will look at the other thread ASAP.

 

[Slasherr00]

Thank you so very much! I appreciate it

 

[Maxstar]

You're welcome. And the issue on the other server is completely different and another Server version.