Unable to fix corrupted files after BSOD

cube · Jul 4, 2020

Hi, so I have a relatively new laptop (1 month old) and when I got it I received a BSOD not too long after. I ignored it as a one off but in the last two weeks I believe I've had 2-3 more BSODs, which is far too common for my liking. The BSOD was "faulty page corrupted hardware", the recommended online advice for which is driver updates however all drivers seem to be up to date.

Consequently I ran a sfc /scannow which said some corrupted files were unable to be fixed, so I ran DISM /Online /Cleanup-Image /RestoreHealth which initially ran to 100% before hanging for a while. During this time, firefox started playing up and frequently crashes and has tabs crashing now. After DISM hung for a while I cancelled it (perhaps a mistake) and have restarted DISM. There is now no progressbar.

Here is my entire console right now.

Code:

Microsoft Windows [Version 10.0.18362.900]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.900

Image Version: 10.0.18362.900

I would appreciate any help, I'm considering resetting Windows. I have backups of all my files but would prefer not to resort to this. Thanks.

Sysnative Windows Update · Jul 4, 2020

Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

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Unable to fix corrupted files after BSOD

cube

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Sysnative Windows Update

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