[SOLVED] Unable to add AD DS and AD LDS Tools with Server Manager Add Roles and Features Wizard

[LSNwc]

Hello,

I am unable to add AD DS and AD LDS Tools using the Add Roles and Features Wizard from the Server Manager on a Windows Server 2016 server (a VM in VMware). This server is the secondary in a Failover Cluster and Availability Group, the primary of which also has the same issue. At first there was some corruption found by sfc /scannow, but I fixed it with DISM using the ISO for my install media. I had hoped after the sfc and dism came back clean that the issue with the AD DS and AD LDS Tools would be fixed, but no joy. Any assistance you could provide in helping me repair whatever is blocking the install of the AD DS and AD LDS Tools would be greatly appreciated.

I have run the steps as described in the submission instructions before and after attempting the add roles and features wizard. I attached two sets of files in case something can be gleaned from them.

sfc /scannow and dism /Online /Cleanup-Image /RestoreHealth both came back clean each time:

c:\>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

c:\>dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.7426

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

 

[Windows Update Bot]

Hi @LSNwc,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4493473

• Let me know if it says it was successful or you get the message: The update KB4493473 is not installed on this computer.

 

[LSNwc]

Hello!

I get the KB4493473 is not installed on this computer error when I run the command.

Thank you for your assistance with this!

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB4493473

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[LSNwc]

Please find the SearchReg.txt attachment. Thank you!

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST64.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Afterwads try to install the AD roles, if it fails attach a new copy of the CBS logs.

 

[LSNwc]

Hello Maxstar!

FRST is done (log attached). I have a question:

Since this is one of my two servers that have this issue, are there any steps that we have done that need to be customized for the other server or have these steps been somewhat generic? This is my maintenance weekend, so I would like to fix this for my other server as well if these steps can be used as a sort of template for this particular issue. The servers have the same patch levels and the FC validation passed completely prior to this fix. As such, if I can replay this script on that server, I'll do so. Then I can get to configuring GMSAs. :)

Nevermind... I reread your last post, and this fix is only for that server...

 

[LSNwc]

Hi Maxstar!

The AD tools successfully installed on the server. Would you be willing to help me with the other or do I need to put in a new request to the forum? I am running the initial steps on that server now, so if I need to create a new post, I'll have the information to do so, but it should be the same as this post, just a different machine (probably with different IDs or GUIDs or whatever, but the same issue).

Regardless - thank you for your help with this! I really appreciate your assistance.

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved, and yes please start a new thread for the other server...