C Confused Mom New member Joined Jan 27, 2013 Posts 2 Jan 27, 2013 #1 I have two issues going on with my HP laptop. I am currently running Windows 7 64 bit. I keep getting the BSOD at random times with 0x00000019 under technical information. Most times if I hard reboot, it will bring me back to my desktop. I'm not sure how to fix this and would appreciate your help. The second issue I ran across when trying to upgrade to Windows 8. A BSOD comes up there telling me that my PC needs to be repaired because the kernel is missing or contains errors. The file it is looking for is: \WINDOWS\system32\ntoskrnl.exe and has an error code of 0xc0000221. I can't find the disks that came with the computer...... can anyone help????