Troubleshooting Sysnative log collector

zbook · Aug 22, 2020

The OP in this thread reported problems running the Sysnative log collector:
Computer crashes with no BSOD or other error messages

Testing the Sysnative log collector in the computer used to type this thread:
Using Mozilla Firefox and Internet explorer it ran then continuously displayed:
Waiting for System Information to complete

What are the typical troubleshooting steps for the Sysnative log collector?

Do you need to check non-Microsoft:
AV?
Firewall?
Drive Encryption?

Scannow?
Restorehealth?
Chkdsk?

Was Firefox a known problem?

Internet Explorer browser was used with this link:
SysnativeBSODCollectionApp

Code:

Fri 08/21/2020  13:40:52.24
The system cannot find the file specified.

            Copying mini-kernel dump files . . .

File Not Found

            Copying mini-kernel dump files . . .  D O N E


            Running WHOAMI command . . .


            Running WHOAMI command . . . D O N E

--


Fri 08/21/2020 13:40:52.45

         Starting Separate subtasks

            Running msinfo32 - saving as NFO file

            Begin DirectX Kernel Diagnostics Report . . .


Fri 08/21/2020 13:40:52.55

         Starting Driver Queries

            Running Driver Query . . .  driverquery - verbose output
               program 1 of 3 . . .  executing
---
            Running Driver Query . . .  driverquery - Signed Drivers
               program 2 of 3 . . .  executing
---
            Running Driver Query . . .  driverquery - List Format
               program 3 of 3 . . .  executing
---

Fri 08/21/2020 13:40:52.73
         Driver Queries Running



Fri 08/21/2020 13:40:52.81

            Dumping Event Viewer Application Log . . .  50,000 records

Fri 08/21/2020 13:40:52.87

            Dumping Event Viewer System Log . . .  50,000 records



Fri 08/21/2020 13:40:52.99

            Running TRACERT and IPCONFIG . . . .

Fri 08/21/2020 13:40:53.13

            Running TRACERT  . . .  D O N E
            Running IPCONFIG . . .
            Running IPCONFIG . . .  D O N E


         Running systeminfo report . . .

Fri 08/21/2020 13:40:53.53 Export current variables

Fri 08/21/2020 13:40:53.71

            Starting process to search for Drivers . . .

-
-
Fri 08/21/2020 13:40:53.94 Running NETSH Commands


Fri 08/21/2020 13:40:53.98

            Gathering Network Information . . .

Fri 08/21/2020 13:40:56.11

            Gathering Network Statistics, please wait as this may take a moment!

Fri 08/21/2020 13:49:43.93

            Gathering Network Information . . .  D O N E



Fri 08/21/2020 13:49:43.94

            Obtaining Windows Error Reporting information . . .

Fri 08/21/2020 13:49:43.99

            Obtaining Windows Error Reporting information . . .  D O N E

Fri 08/21/2020 13:49:44.00

            Running Windows Management Instrumentation -

            "Recoveros" and Page File . . .


AllocatedBaseSize=20480
Caption=C:\pagefile.sys
CurrentUsage=1279
Description=C:\pagefile.sys
InstallDate=20180430231751.753916-300
Name=C:\pagefile.sys
PeakUsage=1488
Status=
TempPageFile=FALSE



No Instance(s) Available.




Fri 08/21/2020 13:49:44.44
            "Recoveros" and Page File . . .  D O N E



            Listing running Tasks . . . EXECUTING . . .  Please Wait . . .

Fri 08/21/2020 13:49:47.26

            Running executing Tasks Listing . . .  D O N E

Fri 08/21/2020 13:49:47.31

            Downloading and executing autorunsc.exe. . .

Sysinternals Autoruns v13.98 - Autostart program viewer
Copyright (C) 2002-2019 Mark Russinovich
Sysinternals - www.sysinternals.com

Autorunsc shows programs configured to autostart during boot.

Usage: autorunsc [-a <*|bdeghiklmoprsw>] [-c|-ct] [-h] [-m] [-s] [-u] [-vt] [-o <output file>] [[-z <systemroot> <userprofile>] | [user]]]
  -a   Autostart entry selection:
     *    All.
     b    Boot execute.
     c    Codecs.
     d    Appinit DLLs.
     e    Explorer addons.
     g    Sidebar gadgets (Vista and higher)
     h    Image hijacks.
     i    Internet Explorer addons.
     k    Known DLLs.
     l    Logon startups (this is the default).
     m    WMI entries.
     n    Winsock protocol and network providers.
     o    Office addins.
     p    Printer monitor DLLs.
     r    LSA security providers.
     s    Autostart services and non-disabled drivers.
     t    Scheduled tasks.
     w    Winlogon entries.
  -c     Print output as CSV.
  -ct    Print output as tab-delimited values.
  -h     Show file hashes.
  -m     Hide Microsoft entries (signed entries if used with -s).
  -o     Write output to the specified file.
  -s     Verify digital signatures.
  -t     Show timestamps in normalized UTC (YYYYMMDD-hhmmss).
  -u     If VirusTotal check is enabled, show files that are unknown
         by VirusTotal or have non-zero detection, otherwise show only
         unsigned files.
  -x     Print output as XML.
  -v[rs] Query VirusTotal (www.virustotal.com) for malware based on file hash.
         Add 'r' to open reports for files with non-zero detection. Files
         reported as not previously scanned will be uploaded to VirusTotal
         if the 's' option is specified. Note scan results may not be
         available for five or more minutes.
  -vt    Before using VirusTotal features, you must accept
         VirusTotal terms of service. See:

              https://www.virustotal.com/en/about/terms-of-service/

         If you haven't accepted the terms and you omit this
         option, you will be interactively prompted.
  -z     Specifies the offline Windows system to scan.
  user   Specifies the name of the user account for which
         autorun items will be shown. Specify '*' to scan
         all user profiles.
  -nobanner
         Do not display the startup banner and copyright message.


Fri 08/21/2020 13:49:50.70

            Autoruns. . . D O N E
The system cannot find the file specified.





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satrow · Aug 22, 2020

Download tool/method should be irrelevant.

Output file: Jcgriff2Log.txt = detailed log, see Sysnative BSOD Dump + File Collection App [Detailed] Output Explained

cf. Run with Run as Administrator.

Hardware trumps software.

zbook · Aug 22, 2020

What steps could be done to help the OP in this thread run the Sysnative log collector?
Computer crashes with no BSOD or other error messages

Post #1: When I run SysnativeBSODCollectionApp.exe, nothing happens. The CMD box pops up for a split second then disappears. I've tried running as administrator and the same thing happens.

Post #28: Any advice for getting the collection app to work? I've tried again today with no success.

Right click > run as administrator on the computer used to type this post displayed no result change:

Code:

Sat 08/22/2020  10:14:59.22
The system cannot find the file specified.

            Copying mini-kernel dump files . . .

File Not Found

            Copying mini-kernel dump files . . .  D O N E


            Running WHOAMI command . . .


            Running WHOAMI command . . . D O N E

--


Sat 08/22/2020 10:14:59.45

         Starting Separate subtasks

            Running msinfo32 - saving as NFO file

            Begin DirectX Kernel Diagnostics Report . . .


Sat 08/22/2020 10:14:59.58

         Starting Driver Queries

            Running Driver Query . . .  driverquery - verbose output
               program 1 of 3 . . .  executing
---
            Running Driver Query . . .  driverquery - Signed Drivers
               program 2 of 3 . . .  executing
---
            Running Driver Query . . .  driverquery - List Format
               program 3 of 3 . . .  executing
---

Sat 08/22/2020 10:14:59.80
         Driver Queries Running



Sat 08/22/2020 10:14:59.85

            Dumping Event Viewer Application Log . . .  50,000 records

Sat 08/22/2020 10:14:59.91

            Dumping Event Viewer System Log . . .  50,000 records



Sat 08/22/2020 10:15:00.15

            Running TRACERT and IPCONFIG . . . .

Sat 08/22/2020 10:15:00.23

            Running TRACERT  . . .  D O N E
            Running IPCONFIG . . .
            Running IPCONFIG . . .  D O N E


         Running systeminfo report . . .

Sat 08/22/2020 10:15:00.56 Export current variables

Sat 08/22/2020 10:15:00.65

            Starting process to search for Drivers . . .

-
-
Sat 08/22/2020 10:15:00.82 Running NETSH Commands


Sat 08/22/2020 10:15:00.85

            Gathering Network Information . . .

Sat 08/22/2020 10:15:03.40

            Gathering Network Statistics, please wait as this may take a moment!

Sat 08/22/2020 10:15:22.58

            Gathering Network Information . . .  D O N E



Sat 08/22/2020 10:15:22.60

            Obtaining Windows Error Reporting information . . .

Sat 08/22/2020 10:15:22.68

            Obtaining Windows Error Reporting information . . .  D O N E

Sat 08/22/2020 10:15:22.70

            Running Windows Management Instrumentation -

            "Recoveros" and Page File . . .


AllocatedBaseSize=21510
Caption=C:\pagefile.sys
CurrentUsage=1359
Description=C:\pagefile.sys
InstallDate=20180430231751.753916-300
Name=C:\pagefile.sys
PeakUsage=1488
Status=
TempPageFile=FALSE



No Instance(s) Available.




Sat 08/22/2020 10:15:23.41
            "Recoveros" and Page File . . .  D O N E



            Listing running Tasks . . . EXECUTING . . .  Please Wait . . .

Sat 08/22/2020 10:15:31.52

            Running executing Tasks Listing . . .  D O N E

Sat 08/22/2020 10:15:31.60

            Downloading and executing autorunsc.exe. . .

Sysinternals Autoruns v13.98 - Autostart program viewer
Copyright (C) 2002-2019 Mark Russinovich
Sysinternals - www.sysinternals.com

Autorunsc shows programs configured to autostart during boot.

Usage: autorunsc [-a <*|bdeghiklmoprsw>] [-c|-ct] [-h] [-m] [-s] [-u] [-vt] [-o <output file>] [[-z <systemroot> <userprofile>] | [user]]]
  -a   Autostart entry selection:
     *    All.
     b    Boot execute.
     c    Codecs.
     d    Appinit DLLs.
     e    Explorer addons.
     g    Sidebar gadgets (Vista and higher)
     h    Image hijacks.
     i    Internet Explorer addons.
     k    Known DLLs.
     l    Logon startups (this is the default).
     m    WMI entries.
     n    Winsock protocol and network providers.
     o    Office addins.
     p    Printer monitor DLLs.
     r    LSA security providers.
     s    Autostart services and non-disabled drivers.
     t    Scheduled tasks.
     w    Winlogon entries.
  -c     Print output as CSV.
  -ct    Print output as tab-delimited values.
  -h     Show file hashes.
  -m     Hide Microsoft entries (signed entries if used with -s).
  -o     Write output to the specified file.
  -s     Verify digital signatures.
  -t     Show timestamps in normalized UTC (YYYYMMDD-hhmmss).
  -u     If VirusTotal check is enabled, show files that are unknown
         by VirusTotal or have non-zero detection, otherwise show only
         unsigned files.
  -x     Print output as XML.
  -v[rs] Query VirusTotal (www.virustotal.com) for malware based on file hash.
         Add 'r' to open reports for files with non-zero detection. Files
         reported as not previously scanned will be uploaded to VirusTotal
         if the 's' option is specified. Note scan results may not be
         available for five or more minutes.
  -vt    Before using VirusTotal features, you must accept
         VirusTotal terms of service. See:

              https://www.virustotal.com/en/about/terms-of-service/

         If you haven't accepted the terms and you omit this
         option, you will be interactively prompted.
  -z     Specifies the offline Windows system to scan.
  user   Specifies the name of the user account for which
         autorun items will be shown. Specify '*' to scan
         all user profiles.
  -nobanner
         Do not display the startup banner and copyright message.


Sat 08/22/2020 10:15:38.41

            Autoruns. . . D O N E
The system cannot find the file specified.





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Wrench97 · Aug 22, 2020

Tell the OP to look for the logs they are almost always there.

xrobwx71 · Aug 22, 2020

What does the line I highlighted red mean? Is it a pagefile cache?

AllocatedBaseSize=21510
Caption=C:\pagefile.sys
CurrentUsage=1359
Description=C:\pagefile.sys
InstallDate=20180430231751.753916-300
Name=C:\pagefile.sys
PeakUsage=1488
Status=
TempPageFile=FALSE

satrow · Aug 22, 2020

satrow said:
Output file: Jcgriff2Log.txt = detailed log

@zbook

Show this please.

Check your perms on download and temp. locations.

xrobwx71 said:
TempPageFile=FALSE

It used to be that if the Page file was disabled, certain MS programs would trigger the creation of a temp. page file. Not sure if that's still the case with W10. I've never noticed that line populated with anything other than false.

zbook · Aug 22, 2020

This is a manual run to display the same results:

Microsoft Windows [Version 10.0.17763.1282]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>wmic pagefile list /format:list

AllocatedBaseSize=21510
CurrentUsage=1305
Description=C:\pagefile.sys
InstallDate=20180430231751.753916-300
Name=C:\pagefile.sys
PeakUsage=1488
Status=
TempPageFile=FALSE

It does not appear to be a problem as there is a permanent page file:

TempPageFile
If true, a temporary page file has been created, usually because there is no permanent page file on the current computer system.
Win32_PageFileUsage class - Win32 apps

zbook · Aug 28, 2020

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) nvlddmkm.sys (NVidia 27.21.14.5177) F
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) nvlddmkm.sys (NVidia 27.21.14.5177) F

philc43 · Aug 28, 2020

Did you read the message in the text file submitted? It reports that the log collector app does not work on Windows versions earlier than Vista. The app would need to be re-written, so as far as I know there is nothing you can do about it other than manually asking for the information you need.

zbook · Aug 28, 2020

Did you read the attachments?

System Information report written at: 08/21/20 07:50:22
System Name: EARTH2
[System Summary]

Item Value
OS Name Microsoft Windows 10 Pro for Workstations
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name EARTH2
System Manufacturer Dell Inc.
System Model Precision 7540
System Type x64-based PC
System SKU 0926
Processor Intel(R) Xeon(R) E-2286M CPU @ 2.40GHz, 2401 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.9.0, 08.05.2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0499T7
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name EARTH2\steve
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 128 GB
Total Physical Memory 128 GB
Available Physical Memory 101 GB
Total Virtual Memory 257 GB
Available Virtual Memory 234 GB
Page File Space 129 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

philc43 · Aug 28, 2020

So there is your answer! The log collector is misinterpreting the Windows build.

Tekno Venus · Aug 28, 2020

I've posted in the thread.

Search

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Troubleshooting Sysnative log collector

zbook

Member

satrow

Moderator, BSOD Kernel Dump Senior Analyst

zbook

Member

Wrench97

Administrator, Hardware Expert

xrobwx71

Administrator

satrow

Moderator, BSOD Kernel Dump Senior Analyst

zbook

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zbook

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philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

zbook

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philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

Tekno Venus

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