Three Blue screens in one day (New laptop)

Rosaline

New member
Joined
Jul 15, 2012
Posts
3
Hello, I got three blue screens to my brand new laptop in the first two days and I'm really concerned! should I get it replaced or is it really not a hardware issue? I attached the minidump files and here's what I got when i used "whocrashed"

Hello, I got 3 blue screens occurring in first two days for my "brand new" laptop (Intel I5, 4 GBs DDR3)and I'm starting to get really confused about the reason behind it so I used whocrashed software and that's what I got:

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sun 7/15/2012 1:25:06 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071412-73024-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0xC2 (0x7, 0x109B, 0x0, 0xFFFFFA800B938EB2)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 7/15/2012 1:25:06 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xC2 (0x7, 0x109B, 0x0, 0xFFFFFA800B938EB2)
Error: BAD_POOL_CALLER
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 7/14/2012 10:06:07 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071412-46160-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003169165, 0xFFFFF8800BB85FA0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


Thanks in Advance!
 

Attachments

Last edited by a moderator:
Hi -

The dumps were VERIFIER_ENABLED, yet no 3rd party driver named. This indicates unknown hardware failure.

The system is just 3 months old - have you contacted the system manufacturer? I suggest that you demand a replacement.

Regards. . .

jcgriff2


`


BSOD SUMMARY

Code:
[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071412-46160-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Jul 14 18:06:07.248 2012 (GMT-4)
System Uptime: 0 days 0:21:57.059
BugCheck 3B, {c0000005, fffff80003169165, fffff8800bb85fa0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!NtQueryVirtualMemory+1d3 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  coreServiceShe
FAILURE_BUCKET_ID:  X64_0x3B_nt!NtQueryVirtualMemory+1d3
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`03169165 fffff880`0bb85fa0 00000000`00000000
BiosVersion = R0260V4
BiosReleaseDate = 03/05/2012
SystemManufacturer = Sony Corporation
SystemProductName = SVE14A15FAW
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071412-73024-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Jul 14 21:25:06.562 2012 (GMT-4)
System Uptime: 0 days 0:01:44.013
BugCheck C2, {7, 109b, 0, fffffa800b938eb2}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!CcDeleteSharedCacheMap+2d9 )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_VRF_nt!CcDeleteSharedCacheMap+2d9
Bugcheck code 000000C2
Arguments 00000000`00000007 00000000`0000109b 00000000`00000000 fffffa80`0b938eb2
BiosVersion = R0260V4
BiosReleaseDate = 03/05/2012
SystemManufacturer = Sony Corporation
SystemProductName = SVE14A15FAW
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/font]
 
That is the best option; otherwise you very likely will have nothing but problems with the system in the future.

Regards. . .

jcgriff2
 

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