Hi Folks
I've got a remote customer with a HP ZBook G3 running Windows 10 Pro x64 21H2.
Normally I like to touch and test computers before I send them in the field.
This one was essentially drop shipped from the refurbishers. Never again. It's been a long road pushing through many BSOD issues.
The Windows Memory Diagnostic application shows no errors but I'm not comfortable with the results. I prefer MemTest.
I'm having a hard time getting her system to boot with a MemTest key I just shipped her.
I'll have to guide her blind through the BIOS I think, oh yay.
Assuming it's not memory ...
From some forum recommendations, I've run DDU and am running the official HP Provided NVidia driver now.
I'm unsure it that is the wisest choice. It's hard to find concrete proof as to which graphics drivers to use.
It seems debugging these BSOD memory dumps is a real black art and I truly appreciate what your team is doing for the community
I followed along on your excellent tutorial here
Debugging Stop 0x7E - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
I'm hitting a road block landing on RtlpCopyRangeListEntry
ExceptionAddress: fffff8023474eb2c (nt!RtlpCopyRangeListEntry+0x000000000000002c)
Here's more details
OS was factory installed from Refurbishers :-(
sfc /scannow completed
DISM /Online /Cleanup-Image /RestoreHealth completed
BIOS is 01.54 Rev.A Released Dec 17, 2021
Driver verifier is not enabled
Kaspersky Internet Security. BSOD issues were before installation
Macrium Reflect
No over clocking
I'd be so grateful if someone can help me find the smoking gun.
Sorry for the rambling
Take care
Steve Quinn
