Lurizan Active member Joined Jan 10, 2022 Posts 39 Jul 19, 2022 #1 A brief description of your problem (but you can also include the steps you tried) System Manufacturer?-HUAWEI Laptop or Desktop?-LAPTOP Exact model number (if laptop, check label on bottom)-HUAWEI D 15 9PFPM21908000883 OS ? (Windows 10, 8.1, 8, 7, Vista)-WINDOWS 10 x86 (32bit) or x64 (64bit)?-X64BIT (Only for Vista, Windows 7) Service pack? What was original installed OS on system?-ORIGINAL Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?-OEM VERSION Age of system? (hardware)-AROUND 2 YEARS Age of OS installation?-AROUND 2 YEARS Have you re-installed the OS?-NO CPU-INTEL I5 -10210U RAM (brand, EXACT model, what slots are you using?)-SLOT 1 MICRON DDR4 MT40A512M16LY-075:E SLOT 2 MICRON 4GB DDR4 MT40A512M16LY-075:E Video Card-INTEL UHD GRAPHIC MotherBoard - (if NOT a laptop) Power Supply - brand & wattage (if laptop, skip this one) Is driver verifier enabled or disabled?-DISABLED What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)-AVAST ANTIVIRUS Are you using proxy, vpn, ipfilters or similar software?-NO Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)-NO Are you currently under/overclocking? Are there overclocking software installed on your system?-NO SPECCY-http://speccy.piriform.com/results/x7Cm8owxRJsYNZNi5u1jvXE Attachments SysnativeFileCollectionApp.zip 2.1 MB · Views: 6
A brief description of your problem (but you can also include the steps you tried) System Manufacturer?-HUAWEI Laptop or Desktop?-LAPTOP Exact model number (if laptop, check label on bottom)-HUAWEI D 15 9PFPM21908000883 OS ? (Windows 10, 8.1, 8, 7, Vista)-WINDOWS 10 x86 (32bit) or x64 (64bit)?-X64BIT (Only for Vista, Windows 7) Service pack? What was original installed OS on system?-ORIGINAL Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?-OEM VERSION Age of system? (hardware)-AROUND 2 YEARS Age of OS installation?-AROUND 2 YEARS Have you re-installed the OS?-NO CPU-INTEL I5 -10210U RAM (brand, EXACT model, what slots are you using?)-SLOT 1 MICRON DDR4 MT40A512M16LY-075:E SLOT 2 MICRON 4GB DDR4 MT40A512M16LY-075:E Video Card-INTEL UHD GRAPHIC MotherBoard - (if NOT a laptop) Power Supply - brand & wattage (if laptop, skip this one) Is driver verifier enabled or disabled?-DISABLED What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)-AVAST ANTIVIRUS Are you using proxy, vpn, ipfilters or similar software?-NO Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)-NO Are you currently under/overclocking? Are there overclocking software installed on your system?-NO SPECCY-http://speccy.piriform.com/results/x7Cm8owxRJsYNZNi5u1jvXE
Z zbook Member Joined Oct 2, 2015 Posts 919 Jul 20, 2022 #2 Please perform the following steps: 1) Uninstall Avast AV software using the applicable uninstall tool: (The software can be reinstalled or you can continue using Microsoft Defender during the troubleshooting) Avast Removal Tool | Download Avast Clear | Avast Using the Avast Uninstall Tool | Official Avast Support Last edited by a moderator: Jul 20, 2022
Please perform the following steps: 1) Uninstall Avast AV software using the applicable uninstall tool: (The software can be reinstalled or you can continue using Microsoft Defender during the troubleshooting) Avast Removal Tool | Download Avast Clear | Avast Using the Avast Uninstall Tool | Official Avast Support