System Update Readiness Tool (SURT)\n\nThe System Update Readiness Tool (SURT) is a tool developed by Microsoft that is used to repair a computers Windows Update issues. Part of the repair stage is for SURT to locate and repair corrupt\/missing update files, Windows Update registry keys and important system files. SURT goes through an extensive database that it uses to verify its files, to ensure none are missing or corrupt. This tool can help you fix most update issues, if they are from Windows Update installs or trying to install the latest Service Pack. A lot of Windows Update files will not be able to install if there are corruptions present on the machine. SURT is only available on Windows Vista, 7,Server 2008 and Server 2008 R2. If you have another version of Windows please create a new help thread in the Windows Update Forum here.\n\nStep One\n\nFirst thing to do is to download the version of SURT that matches your version of Windows version and Windows architecture (x86\/x64\/IA64).\n\nIf you don't know what version of Windows you have or the Architecture, click on Show:\nClick on Start -> In the search box type in CMD -> Click on CMD -> inside the black DOS box copy and paste in the following:\nsysteminfo | findstr \/B \/C:"OS Name" \/C:"System Type"\nOnce completed you should have your Windows Version and the Windows Architecture. The output will be similar too:\nOS Name: Microsoft Windows 7 Professional \nSystem Type: x64-based PC \nMatch up the parts in red with the download options below.\n\n\n\n\nWindows Vista 32bit (x86) [144.8 MB]\nWindows Vista 64bit (x64) [203.6 MB]\nWindows 7 32bit (x86) [220.3 MB]\nWindows 7 64bit (x64) [525.8 MB]\nWindows Server 2008 32bit (x86) [144.8 MB]\nWindows Server 2008 64bit (x64) [203.6 MB]\nWindows Server 2008 IA64 [55.6 MB]\nWindows Server 2008 R2 64bit (x64) [525.8 MB]\nWindows Server 2008 R2 IA64 [78.2 MB]\n\nIf one of the above links do not work please leave a comment in this thread, all the download locations for the SURT can also be found here.\n\nStep Two\n\nOnce you have the correct link to SURT -> Select your Language -> Press the Download button.\n\nhttps:\/\/www.sysnative.com\/SysnativeTutorials\/surt\/SURT1.png\n\nWhen prompted save the file to your Desktop.\n\nStep Three\n\nOnce the download has been complete please go to your desktop and double click on SURT (It will have a similar name to 'Windows6.1-KB947821-v33-x86', depending on what version you have). \n\nSURT will now go through the installation process.\n\nhttps:\/\/www.sysnative.com\/SysnativeTutorials\/surt\/surt3.png\n\nhttps:\/\/www.sysnative.com\/SysnativeTutorials\/surt\/surt4.png\n\nWhen SURT has finished installing you should see a dialogue box, like the one below.\n\nhttps:\/\/www.sysnative.com\/SysnativeTutorials\/surt\/surt5.png\n\nNow even though SURT has said that it has installed, it is not installed like you would see with your normal day-to-day programs. There won't be any option to uninstall from Add\/Remove programs and there won't be any shortcuts created on your desktop or inside the start menu.\n\nStep Four\n\nIt's time to see what SURT has identified. \n\nClick the :startorb: button -> then click Computer.\nDouble-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.\nFind and double click on the Logs folder.\nDouble click on CBS.\nYou should now see a file called CheckSUR.log.\n\nTake a look at the bottom of the log file and locate the line the says Summary: there will be a few different outputs depending on the outcome.\n\nNo errors:\nSummary:\nSeconds executed:\nNo errors detected\n\nErrors Found\nSummary:\nSeconds executed: 3984\n Found 47 errors\n CBS MUM Corrupt Total count: 46\n CBS Catalog Corrupt Total count: 1\n\nErrors found and Errors Repaired\nSummary:\nSeconds executed: 442\n Found 4 errors\n Fixed 4 errors\n\n\nIf you are still experiencing Windows Update errors or if SURT detected errors that it could not fix, please create a new thread in the Windows Update forum here. When creating a new thread please include the contents of CheckSUR.log and one of the Windows Update staff will get you going again.