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System shuts down every ~15 min

jcgriff2

jcgriff2

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3.5 year old HP dv7-1020us laptop

Code: 
 [FONT=Lucida Console] 
Host Name:                 CENTCOM
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          PalmDesert
Registered Organization:   
Product ID:                00426-067-9154664-86144
Original Install Date:     6/26/2010, 06:47:11
System Boot Time:          4/25/2012, 17:59:50
System Manufacturer:       Hewlett-Packard
System Model:              HP Pavilion dv7 Notebook PC
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 23 Stepping 6 GenuineIntel ~2000 Mhz
BIOS Version:              Hewlett-Packard F.2D, 11/29/2010
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     4,063 MB
Available Physical Memory: 2,017 MB
Virtual Memory: Max Size:  8,124 MB
Virtual Memory: Available: 5,844 MB
Virtual Memory: In Use:    2,280 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\CENTCOM
Hotfix(s):                 108 Hotfix(s) Installed.
                           [01]: 982861
                           [02]: KB971033
                           [03]: KB917607
                           [04]: KB2305420
                           [05]: KB2393802
                           [06]: KB2425227
                           [07]: KB2446710
                           [08]: KB2475792
                           [09]: KB2476490
                           [10]: KB2478662
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                           [12]: KB2479943
                           [13]: KB2484033
                           [14]: KB2485376
                           [15]: KB2487426
                           [16]: KB2488113
                           [17]: KB2491683
                           [18]: KB2492386
                           [19]: KB2497640
                           [20]: KB2503658
                           [21]: KB2503665
                           [22]: KB2505438
                           [23]: KB2506014
                           [24]: KB2506212
                           [25]: KB2506223
                           [26]: KB2506928
                           [27]: KB2507618
                           [28]: KB2507938
                           [29]: KB2508272
                           [30]: KB2508429
                           [31]: KB2509553
                           [32]: KB2510531
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                           [37]: KB2522422
                           [38]: KB2524375
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                           [40]: KB2529073
                           [41]: KB2530548
                           [42]: KB2532531
                           [43]: KB2533552
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                           [48]: KB2539635
                           [49]: KB2541014
                           [50]: KB2544893
                           [51]: KB2545698
                           [52]: KB2547666
                           [53]: KB2552343
                           [54]: KB2555917
                           [55]: KB2556532
                           [56]: KB2559049
                           [57]: KB2560656
                           [58]: KB2562937
                           [59]: KB2563227
                           [60]: KB2563894
                           [61]: KB2564958
                           [62]: KB2567053
                           [63]: KB2567680
                           [64]: KB2570791
                           [65]: KB2570947
                           [66]: KB2572077
                           [67]: KB2579686
                           [68]: KB2584146
                           [69]: KB2585542
                           [70]: KB2586448
                           [71]: KB2588516
                           [72]: KB2603229
                           [73]: KB2607576
                           [74]: KB2607712
                           [75]: KB2616676
                           [76]: KB2617657
                           [77]: KB2618444
                           [78]: KB2618451
                           [79]: KB2619339
                           [80]: KB2620704
                           [81]: KB2620712
                           [82]: KB2621440
                           [83]: KB2631813
                           [84]: KB2633873
                           [85]: KB2633952
                           [86]: KB2639308
                           [87]: KB2639417
                           [88]: KB2640148
                           [89]: KB2641653
                           [90]: KB2641690
                           [91]: KB2644615
                           [92]: KB2645640
                           [93]: KB2647516
                           [94]: KB2647518
                           [95]: KB2653956
                           [96]: KB2654428
                           [97]: KB2656356
                           [98]: KB2656373
                           [99]: KB2660075
                           [100]: KB2660465
                           [101]: KB2665364
                           [102]: KB2667402
                           [103]: KB2675157
                           [104]: KB2679255
                           [105]: KB958488
                           [106]: KB976902
                           [107]: KB976932
                           [108]: KB982018
Network Card(s):           3 NIC(s) Installed.
                           [01]: Realtek PCIe GBE Family Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: Intel(R) WiFi Link 5100 AGN
                                 Connection Name: Wireless Network Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.1.1
                                 IP address(es)
                                 [01]: 192.168.1.114
                                 [02]: fe80::91e4:72da:4a56:5348
                           [03]: Microsoft Virtual WiFi Miniport Adapter
                                 Connection Name: Wireless Network Connection 2
                                 Status:          Media disconnected
[/FONT]

Every month, sometimes every 2 months - usually around the 23/24th, this system goes nuts.

It will stay up for ~15 min, then freezes, but I can still move the mouse, HDD light doing its normal thing (light not solid); 2.1 GB/4 RAM used; CPU does not pin.

Hard shut down followed by reboot gives me another 15 min. This has been going on since 1pm today.

- ran MB - all clean
- rstrui
- sfc

By tonight/ tomorrow all will return to normal.

No idea what's going on here; has been occuring since 2010 (2011-?) based on identical yet rare Event Viewer logged line items.

Also, the rarely seen "Must close Windows OS.. to continue" screen has been seen each time - never outside of these few perplexing days over several years.



Speccy - http://speccy.piriform.com/results/BzhMkusFlfdpa3qHxgyXJB6
 
Last edited:
My 1st thought too. Nothing in Task Sched.

ProcExp shows nothing unusual running.
 
Although it doesn't fit the date scenario, you didn't mention checking the temperature/fans, unless I completely overlooked it.

How frequently do you shutdown or at least hibernate so the system can "rest"? I don't mean the 108 reboots, I mean actual shutdown for a period of time.

Uptime

Current Session
Current Time: 4/25/2012 19:14:37
Current Uptime: 4487 sec (0 d, 01 h, 14 m, 47 s)
Last Boot Time: 4/25/2012 17:59:50
Last ShutDown Time: 4/25/2012 16:17:19

Uptime Statistics
First Boot Time: 8/25/2011 13:47:21
First Shutdown Time: 8/25/2011 06:59:19
Total Uptime: 18354469 sec (212 d, 10 h, 27 m, 49 s)
Total Downtime: 466560 sec (5 d, 09 h, 36 m, 00 s)
Longest Uptime: 724674 sec (8 d, 09 h, 17 m, 54 s)
Longest Downtime: 56674 sec (0 d, 15 h, 44 m, 34 s)
Total Reboots: 108
System Availability: 97.52%
 
Did you just update Windows Live????

I installed the Live update today and my computer seemed to run a little slower...
 
Wrench97 said:
wuauclt.exe
Process ID: 2288
User: PalmDesert
Domain: CENTCOM
Path: C:\Windows\system32\wuauclt.exe
Memory Usage: 6.08 MB
Peak Memory Usage: 6.11 MB
Click to expand...

CENTCOM??

U.S Central Command?
Click to expand...

I can neither confirm nor deny. :lol:

Corrine said:
Although it doesn't fit the date scenario, you didn't mention checking the temperature/fans, unless I completely overlooked it.

How frequently do you shutdown or at least hibernate so the system can "rest"? I don't mean the 108 reboots, I mean actual shutdown for a period of time.

Uptime

Current Session
Current Time: 4/25/2012 19:14:37
Current Uptime: 4487 sec (0 d, 01 h, 14 m, 47 s)
Last Boot Time: 4/25/2012 17:59:50
Last ShutDown Time: 4/25/2012 16:17:19

Uptime Statistics
First Boot Time: 8/25/2011 13:47:21
First Shutdown Time: 8/25/2011 06:59:19
Total Uptime: 18354469 sec (212 d, 10 h, 27 m, 49 s)
Total Downtime: 466560 sec (5 d, 09 h, 36 m, 00 s)
Longest Uptime: 724674 sec (8 d, 09 h, 17 m, 54 s)
Longest Downtime: 56674 sec (0 d, 15 h, 44 m, 34 s)
Total Reboots: 108
System Availability: 97.52%
Click to expand...

This system rarely gets rest. I do keep an eye on temps & clean the system every week or two.

Ihteresting to see 4487s uptime; it has been every 12-18 min for hours now. Maybe the end is near!


gavinzach said:
Did you just update Windows Live????

I installed the Live update today and my computer seemed to run a little slower...
Click to expand...

1-2 weeks ago - Live was updated.

gavinzach said:
Corrine said:
Longest Uptime: 724674 sec (8 d, 09 h, 17 m, 54 s)
Click to expand...

Wow... That is a LONG time for a laptop!!!!
Click to expand...

I reboot for Windows Updates; rarely ever else.

The system does sleep when I do.
 
There is a reason MTBF (mean time before failure) is measured in Power on hours!!!!!:rofl12:

Seriously, John... You should shut your laptop more often... and even disconnect it from the wall occasionally!
 
jcgriff2 said:
I reboot for Windows Updates; rarely ever else.

The system does sleep when I do.
Click to expand...

Yeah, but you don't sleep. :hysterical:

Since you indicated this has been going on for a while, instead of using sleep mode, for the next month try either shutdown or hibernate when you go to sleep. Yes, it will take a bit longer for you to access the computer, but you can hit the power button, wash your face, logon, get your coffee and you'll be ready to go.
 
Hi, go to search and type: eventvwr.msc expand windows logs and highlight "system" to the right select "filter current log" then proceed thus:-

Untitled-22.jpg
 
gavinzach said:
There is a reason MTBF (mean time before failure) is measured in Power on hours!!!!!:rofl12:

Seriously, John... You should shut your laptop more often... and even disconnect it from the wall occasionally!
Click to expand...

What could happen? It's 3.5 years old, has travelled the USA and made 20,000+ posts! This laptop has long out-lived all others here.

Problem subsided... for now, anyway -

Code: 
 [FONT=Lucida Console]Host Name:                 CENTCOM
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          PalmDesert
Original Install Date:     6/26/2010, 06:47:11
System Boot Time:          [COLOR="#FF0000"]4/26/2012, 00:03:55[/COLOR][/FONT]

It's been up for 11 hours now.


Corrine said:
jcgriff2 said:
I reboot for Windows Updates; rarely ever else.

The system does sleep when I do.
Click to expand...

Yeah, but you don't sleep. :hysterical:

Since you indicated this has been going on for a while, instead of using sleep mode, for the next month try either shutdown or hibernate when you go to sleep. Yes, it will take a bit longer for you to access the computer, but you can hit the power button, wash your face, logon, get your coffee and you'll be ready to go.
Click to expand...

But. . . I fall asleep before it does! :grin1:
 
Jenae said:
Hi, go to search and type: eventvwr.msc expand windows logs and highlight "system" to the right select "filter current log" then proceed thus:-
Click to expand...

Are you checking up on me? :lol:

20 unexpected shutdowns 24-25 April.

usasma said:
Can we have a jcgriff2 report please? Even though you're not experiencing BSOD's?
https://www.sysnative.com/forums/sh...SOD)-Posting-Instructions-Windows-7-amp-Vista
Click to expand...

Thanks for the link, John! :lolg:

Event Viewer and jcgriff2 files are attached.

Thanks!

John
 

Attachments

jcgriff2 said:
gavinzach said:
There is a reason MTBF (mean time before failure) is measured in Power on hours!!!!!:rofl12:

Seriously, John... You should shut your laptop more often... and even disconnect it from the wall occasionally!
Click to expand...

What could happen? It's 3.5 years old, has travelled the USA and made 20,000+ posts! This laptop has long out-lived all others here.

Problem subsided... for now, anyway -
Click to expand...

Catastrophic failure... IMHO you have been very lucky... HP does not have a good track record!!! Although I suspect that you take better care of your system than most...

Although your SMART is showing as passed... I would still run a full diagnostic on your HDD to be sure that it is healthy.

You do keep backups... right???
 
HDD passed SeaTools LONG test 2 days ago.

HDD was replaced Summer 2010.

Backups... good idea!
 
Actually, the only reason that I asked for the jcgriff2 was so I could look at the System and Application log files from Event Viewer.

Lot's of unexpected shutdowns in the System logfile on 25 April
One error for an ESET service.

Lot's of iexplore crashes and Windows update problems in the Application logfile.

This install of Win7 is about 2 years old. I'd first think about a backup and a clean install of Win7 SP1
If the problem continues after that, then a huge battery of hardware diags will be needed to isolate the reason for the unexpected shutdowns.
Meanwhile, keep the system on a hard surface - or, preferably, a laptop cooling pad and see if that helps.

Good luck John!
 
Yeah... reinstall is long overdue for me.

At least 1 system here is done every 1-2 weeks.
 

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