System Service Exception

Docfxit · Jun 7, 2021

A brief description of your problem (but you can also include the steps you tried)
At random times the PC dies with a BSOD
I have run CHKDSK /r
I have run SFC /scannow
I have run Windows Repair All-In-One
System Manufacturer?

Lenovo Thinkpad 10

Laptop or Desktop?

Tablet

Exact model number (if laptop, check label on bottom)

Lenovo Thinkpad 10 Type 20KJ0010US

OS ? (Windows 10, 8.1, 8, 7, Vista)

Windows 10

x86 (32bit) or x64 (64bit)?

64bit

(Only for Vista, Windows 7) Service pack?
What was original installed OS on system?

Windows 10

The OS is an OEM version and it did come pre-installed on the system

Age of system? (hardware)

I don't remember

Age of OS installation?

4/2019

Have you re-installed the OS?

No. I have installed OS updates

CPU
RAM (brand, EXACT model, what slots are you using?)

8gb Only what came with the machine

Video Card

Intel UHD Graphics 620

MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)
Is driver verifier enabled or disabled?

Disabled

What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)

Bitdefender Anti Virus Pro

Are you using proxy, vpn, ipfilters or similar software?

I have a VPN installed, I'm rarely use it.

Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)

No

Are you currently under/overclocking? Are there overclocking software installed on your system?

No

http://speccy.piriform.com/results/ElzPzi3MeO5J6NzDhAlo2Eq

Thank you for looking at this.

Docfxit

x BlueRobot · Jun 7, 2021

Rich (BB code):

0: kd> lmvm iactrllogic64
Browse full module list
start             end                 module name
fffff807`25f50000 fffff807`25f78000   iactrllogic64 T (no symbols)           
    Loaded symbol image file: iactrllogic64.sys
    Image path: \SystemRoot\System32\drivers\iactrllogic64.sys
    Image name: iactrllogic64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Sep 16 21:44:47 2020 (5F62793F)
    CheckSum:         0002F7F5
    ImageSize:        00028000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

It appears that a driver for Intel Control Logic is causing issues, I'm not sure exactly what driver package it belongs to, therefore I would recommend running the Intel Support Assistant and then updating the drivers it recommends.

I would strongly recommend you refrain from using programs like Driver Booster 8 as well, those kind of programs, either don't update anything or they installed outdated and possibly buggy drivers. The only recommended source for driver updates is the system manufacturer website.

Docfxit · Jun 7, 2021

Thank you for the reply...

I downloaded, Installed the Intel Support Assistant. I re-booted and ran it.
The Intel Support Assistant suggested I install the Intel Graphics Driver.

After I install it the computer gives me a BSOD.

I've tried re-booting and installing it again. I get the same results. I'm now in a loop.

Thanks for helping me with this,
Docfxit

x BlueRobot · Jun 8, 2021

Please try and boot back into Windows if you can and do not run the Intel Support Assistant again. Please run the Sysnative log collection tool as before and then upload the new .zip file.

Docfxit · Jun 8, 2021

I received another BSOD.
I uninstalled Driver Booster 8. I don't know how to remove the remnants from the program.
Windows 10 is now at the latest version.
I think the intel graphics driver is at the latest version.
Updating the Intel drivers didn't seem to solve the problem
I now have a temperature displaying on the task bar and it opens to current news. I don't know how to get rid of it.

x BlueRobot · Jun 8, 2021

Docfxit said:
I now have a temperature displaying on the task bar and it opens to current news.

That seems like a Windows 10 widget, it seems to have been pushed with one of the updates - Windows 10 taskbar widget - How to get Microsoft’s new taskbar widget

The very end of this article will show you how to remove it - How to Set Up Windows 10 Taskbar News and Interests Widget - Make Tech Easier

x BlueRobot · Jun 8, 2021

Unfortunately, it's the same driver as before, however, I've had a deeper look into the dump file and it appears that it is somewhat related to your webcam driver. I would suggest going to the Lenovo support page and then hovering over the PC option. You'll see a button named Detect Product, it then should detect your tablet model and suggest you with updates.

Rich (BB code):

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffffc08`31bb5f08 fffff805`56e08c69 nt!KeBugCheckEx
01 fffffc08`31bb5f10 fffff805`56e080bc nt!KiBugCheckDispatch+0x69
02 fffffc08`31bb6050 fffff805`56dffb4f nt!KiSystemServiceHandler+0x7c
03 fffffc08`31bb6090 fffff805`56c87547 nt!RtlpExecuteHandlerForException+0xf
04 fffffc08`31bb60c0 fffff805`56c86136 nt!RtlDispatchException+0x297
05 fffffc08`31bb67e0 fffff805`56e08dac nt!KiDispatchException+0x186
06 fffffc08`31bb6ea0 fffff805`56e04f43 nt!KiExceptionDispatch+0x12c
07 fffffc08`31bb7080 fffff805`56d52d71 nt!KiPageFault+0x443
08 fffffc08`31bb7210 fffff805`6533d69d nt!PoFxActivateComponent+0x31
09 fffffc08`31bb72a0 00000000`00000000 iactrllogic64+0xd69d

Rich (BB code):

0: kd> lmvm ov8858
Browse full module list
start             end                 module name
fffff805`654b0000 fffff805`654ec000   ov8858   T (no symbols)           
    Loaded symbol image file: ov8858.sys
    Image path: \SystemRoot\System32\drivers\ov8858.sys
    Image name: ov8858.sys
    Browse all global symbols  functions  data
    Timestamp:        Sun Apr 12 21:51:17 2020 (5E937F45)
    CheckSum:         0003FD0D
    ImageSize:        0003C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I assume that this driver is part of Lenovo?

Rich (BB code):

0: kd> lmvm iacamera64
Browse full module list
start             end                 module name
fffff805`694a0000 fffff805`6afe9000   iacamera64 T (no symbols)           
    Loaded symbol image file: iacamera64.sys
    Image path: \SystemRoot\System32\drivers\iacamera64.sys
    Image name: iacamera64.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue May 12 21:57:30 2020 (5EBB0DBA)
    CheckSum:         002579F1
    ImageSize:        01B49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

This is the Intel Camera driver.

Docfxit · Jun 9, 2021

I went to the Lenovo website.
I installed the Lenovo Service Bridge.
I installed the System Update Software.
It scanned the system for Drivers and Software.
It says it needs:
Wacom Wintab Driver
Thinkpad BIOS Update
I have installed the recommended drivers and BIOS.
I re-booted.
I scanned the system for Drivers and Software again.
It says it needs:
Wacom Wintab Driver
I installed the recommended driver.
I selected Rescan.
It says it needs:
Wacom Wintab Driver
I downloaded the driver manually.
I installed it manually.
I re-booted.
I scanned the system for Drivers and Software again.
It installed the Lenovo Service Bridge again.
It says it needs:
Wacom Wintab
I have re-booted into safe mode.
I have manually installed Wacom Wintab running as administrator.
I have re-booted into normal mode.
I scanned the system for Drivers and Software again.
It says it needs:
Wacom Wintab

On another note:
I downloaded and installed:
Integrated Camera Driver for Windows 10 64-bit (Version 1709 or later) - ThinkPad X1 Tablet Gen 3 (Machine types: 20KJ, 20KK)
I re-booted.

I don't know what else I can do.

jcgriff2 · Jun 9, 2021

Contact Lenovo Support - Contactus - Lenovo Support US

Regards. . .

jcgriff2

x BlueRobot · Jun 9, 2021

For the Wacom driver/software issue, then I would suggest contacting the Lenovo support line like @jcgriff2 mentioned. Otherwise, please continue to use the system as you normally would and let us know if it crashes.

Docfxit · Jun 11, 2021

It did crash again. I am currently running Chkdsk /r

x BlueRobot · Jun 11, 2021

Have you contacted Lenovo support?

Docfxit said:
Chkdsk /r

You've already run that according to your first post?

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BSOD Instructor/Expert
Microsoft MVP (Ret.)