Stuttering and high DPC with latencyMon

Francisco94 · Feb 5, 2021

I have stuttering problems in games, and after using latencymon I see abnormal values: Captura

Speccy info: http://speccy.piriform.com/results/3F4ndFyqbcvDPoVGEcdI62L
Etl file zipped: Download trace.zip (3.97 MB) now. Fast and easy at workupload.com

I did try BSOD collection app but freezes with "Waiting for SystemInfo" message for an hour

The hard disk and ram memory are correct, I have also performed stress tests on CPU/GPU, everything is correct. I have done a clean install of windows 10, BIOS and all the GPU and chipset drivers are up to date.

What could it be? Thank you.

xilolee · Feb 6, 2021

Hi!

Open event viewer and save the application and system events on your desktop.
Clear all logs and close it.
Zip up the two logs.
Then re-try to launch the bsod collection app.
Finally, upload the logs here.

Francisco94 · Feb 7, 2021

xilolee said:
Hi!

Open event viewer and save the application and system events on your desktop.
Clear all logs and close it.
Zip up the two logs.
Then re-try to launch the bsod collection app.
Finally, upload the logs here.

I've followed the steps, and the bsod collection app still doesn't work.

The zipped logs files: Download events.zip (450.05 KB) now. Fast and easy at workupload.com

Francisco94 · Feb 12, 2021

Any ideas? I have tried everything and I don't know how to solve this problem.

xilolee · Feb 14, 2021

Download AlternativeLogs.zip
Unzip it on the desktop: you should see the autoruns folder and logs.bat.
Open the autoruns folder and:
- Double click autoruns.exe: it should open autoruns. When it finished, close it.
- Double click autoruns64.exe: it should open autoruns64. When it finished, close it.
Right-click on logs.bat and click run as administrator.
It creates a LOGS folder on your desktop and gets some logs (autoruns, dxdiag, systeminfo, drivers, msinfo32, event logs, and some lists).
When it finished, zip the entire LOGS folder up and post it here.

Francisco94 · Feb 15, 2021

xilolee said:
Download AlternativeLogs.zip
Unzip it on the desktop: you should see the autoruns folder and logs.bat.
Open the autoruns folder and:
- Double click autoruns.exe: it should open autoruns. When it finished, close it.
- Double click autoruns64.exe: it should open autoruns64. When it finished, close it.
Right-click on logs.bat and click run as administrator.
It creates a LOGS folder on your desktop and gets some logs (autoruns, dxdiag, systeminfo, drivers, msinfo32, event logs, and some lists).
When it finished, zip the entire LOGS folder up and post it here.

Ok, I have attached the log files.

xilolee · Feb 21, 2021

Post the result of this command (to be run in command prompt - admin):

Code:

(sc query bits && sc qc bits && sc sdshow bits) |findstr /i /v /c:"0x0" /c:"tag" /c:"load" /c:"e_n"

I get:

Read More:

Then launch sfc /scannow (in the same command prompt) and post its result here.

Francisco94 · Feb 21, 2021

xilolee said:

Post the result of this command (to be run in command prompt - admin):

Code:

(sc query bits && sc qc bits && sc sdshow bits) |findstr /i /v /c:"0x0" /c:"tag" /c:"load" /c:"e_n"

I get:

Read More:

Then launch sfc /scannow (in the same command prompt) and post its result here.

I get:

Code:

NOMBRE_SERVICIO: bits
        TIPO               : 30  WIN32
        ESTADO             : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
[SC] QueryServiceConfig CORRECTO

NOMBRE_SERVICIO: bits
        TIPO               : 20  WIN32_SHARE_PROCESS
        TIPO_INICIO        : 2   AUTO_START  (DELAYED)
        CONTROL_ERROR      : 1   NORMAL
        NOMBRE_RUTA_BINARIO: C:\Windows\System32\svchost.exe -k netsvcs -p
        GRUPO_ORDEN_CARGA  :
        ETIQUETA           : 0
        NOMBRE_MOSTRAR     : Servicio de transferencia inteligente en segundo plano (BITS)
        DEPENDENCIAS       : RpcSs
        NOMBRE_INICIO_SERVICIO: LocalSystem

D:(A;CI;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;SAFA;WDWO;;;BA)

And with sfc /scannow I get:

Code:

Iniciando examen en el sistema. Este proceso tardará algún tiempo.

Iniciando la fase de comprobación del examen del sistema.
Se completó la comprobación de 100%.

Protección de recursos de Windows no encontró ninguna infracción
de integridad.

Translated into English means: "Windows Resource Protection found no violation integrity"

xilolee · Feb 21, 2021

Try this:

1) Find your pci string in "Device manager, Sound, Video and game controllers", "High Definition Audio Device", properties, details tab, Property: Parent, Value: Your-PCIString

2) Open regedit and "navigate" here: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\Your-PCIString\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties

Obviously, you have to substitute the letters "Your-PCIString", in the above path, with the pci string you found at point one.

3) Change the MSISupported value, from 0 to 1. If it doesn't exist, create a new dword (32-bit value), name it MSISupported, give it 1 as value.

Francisco94 · Feb 21, 2021

xilolee said:
Try this:

1) Find your pci string in "Device manager, Sound, Video and game controllers", "High Definition Audio Device", properties, details tab, Property: Parent, Value: Your-PCIString

2) Open regedit and "navigate" here: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\Your-PCIString\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties

Obviously, you have to substitute the letters "Your-PCIString", in the above path, with the pci string you found at point one.

3) Change the MSISupported value, from 0 to 1. If it doesn't exist, create a new dword (32-bit value), name it MSISupported, give it 1 as value.

I have disabled the sound on my motherboard a few days ago, so that device does not appear. The problem still persists deactivating that device.

The sound devices that appear to me now are:

xilolee · Feb 21, 2021

Change the MSISupported value of "Standard SATA AHCI Controller" (storahci.sys), from 1 to 0.
Device ID: PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B
This could (or could not) decrease a bit the disk usage (and the latency could decrease with it).

Instructions:

From an elevated command prompt (command prompt (admin)), launch this command:

Code:

reg query "hklm\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties" /v msisupported

You COULD get this:

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties
    msisupported    REG_DWORD    0x1

The following command changes the value from 1 to 0:

Code:

reg add "hklm\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties" /v MSISupported /t reg_dword /d 0 /f

Reboot and see if things will change.

Francisco94 · Feb 21, 2021

xilolee said:
Change the MSISupported value of "Standard SATA AHCI Controller" (storahci.sys), from 1 to 0.
Device ID: PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B
This could (or could not) decrease a bit the disk usage (and the latency could decrease with it).

Instructions:

From an elevated command prompt (command prompt (admin)), launch this command:

Code:

reg query "hklm\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties" /v msisupported

You COULD get this:

Code:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties msisupported REG_DWORD 0x1

The following command changes the value from 1 to 0:

Code:

reg add "hklm\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1022&DEV_43C8&SUBSYS_10621B21&REV_01\4&2C18E2E3&0&010B\Device Parameters\Interrupt Management\MessageSignaledInterruptProperties" /v MSISupported /t reg_dword /d 0 /f

Reboot and see if things will change.

Ok i will try that.

Tests with latencymon should I do them with nothing running or while playing games/playing video?

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Stuttering and high DPC with latencyMon

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