Sound crackling/popping

S

silver258031

Member
Joined
Dec 3, 2020
Posts
5
I have sound issues on all of my USB ports and on the front and back jack ports and on the SoundBlaster X G6 too. Happens with wired and wireless headsets.

I have done a clean W10 install in offline mode with the latest drivers, I have updated my bios.

I use the ultimate performance power plan, and Nvidia cp is optimized for maximum performance.
Asus Tuf gaming x570 plus / Asus b450-e gaming
ryzen 5 3600x
gtx 970
2x8 Gb hyperx predator
seasonic focus plus 850W gold
intel 660p 1TB NVMe SSD
WD 1 TB HDD
WD 4 TB HDD

I changed the motherboard to an Asus b450-e gaming, reinstalled everything.
Same issue.

I have disabled everything in the network adapter properties.
I have disabled ON board audio in the bios.

issue - Google Drive

Any Help will be appreciated.
 
1. A brief description of your problem (but you can also include the steps you tried)
The sound is crackling/popping. My internet connection is unstable.
I have tried installing win10 more times , with and without internet . installed the latest drivers in offline mode.
I use ultimate performance power plan. Every Powersaver options are disabled.
I disabled every power saver options in device manager.
I disabled my on board audio device in bios. I use soundblaster x g6.
Tried lots of troubleshooting on youtube and on forums.


System Manufacturer?
Laptop or Desktop? Desktop
Exact model number (if laptop, check label on bottom)
OS ? (Windows 10, 8.1, 8, 7, Vista) Windows 10
x86 (32bit) or x64 (64bit)? 64bit
(Only for xp, vista, 7) Service pack?
What was original installed OS on system? Windows 10 x64
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail
Age of system? (hardware) some month
Age of OS installation? fresh
Have you re-installed the OS? yes 8-10 times in a row. Tried online and full offline methods.
CPU Ryzen 5 3600X
RAM (brand, EXACT model, what slots are you using?) HyperX predator 2x8 , HX432C16PB3K2/16
Video Card GTX 970
MotherBoard - (if NOT a laptop) Asus x570 gaming plus / asus b450-e gmaing motherboards
Power Supply - brand & wattage (if laptop, skip this one) Seasonic focus plus 850W gold
Is driver verifier enabled or disabled? Default setting after a clean install.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) I installed bitdefender free and disabled it beacuse gpedit.msc didn't let me disable defender.
Are you using proxy, vpn, ipfilters or similar software? No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? I use default MB settings and set 3200 Mhz to ram because the Mb only use it on 2400Mhz by default.

2. Done
3. attached
4. http://speccy.piriform.com/results/HfywmTgVdpqi7fwC43KpX2E
 

Attachments

I'd start with these:
  • Sound blaster driver: 1.16.4.14 (9 Oct 2020). Is this the latest?
    Sound blaster firmware: unknown.
    Sound blaster plugged in a USB port.
    Product support webpage: did you already download those firmware and programs?
  • LAN GbE Family Controller: latest.
    Realtek Gaming GbE Family Controller.
    Better to try the MoBo driver for it? Given that it seems to be customized...
  • SSDPEKNW010T8: not present in MoBo QVL; SMART: not supported.
    (intel SSD 660p Series, 1TB, M.2 80mm, PCIe 3.0 x4, 3D2, QLC)
    It seems there's a new firmware (July 2020): 3.0.10
    I'm not sure if you installed it: Intel Solid State Drive Toolbox
  • Other things checked:
    Read More:
 
Thanks for your reply!

I have installed the latest soundblaster command and The G6 has the latest firmware.
Now I have installed the driver for the Ethernet that you have linked.
I have installed IntelMAS_GUI and Intel SSD Toolbox and the 660p has the latest 004C firmware.

Now latencymon looks like this: a
 
I've checked with DPS latency checker v1.4.0, I just disabled the network adapter when the program were running and after that no more spikes happened.
 

Attachments

  • latency checker.jpg
    latency checker.jpg
    125 KB · Views: 5

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