Software freeze (Not Responding)

djstryde · May 26, 2023

Every time I use to Rekordbox software, it always freezes and doesn't respond. I have a brand new laptop that I only use for djing. I can't practice using my controller nor can I record a mix due to the window constantly freezing and "not responding". I need help to resolve this issue.

Corday · May 26, 2023

Are you using

ver. 6.7.1 (2023.04.25)?

If not download it.

djstryde · May 26, 2023

I need help identifying what is making my new laptop freeze and not respond while using Rekordbox.

x BlueRobot · May 26, 2023

Will · May 26, 2023

Hey @djstryde , welcome to Sysnative.

Are you experiencing the issue with any other software, or just rekordbox?

If the issue is just occuring with rekordbox, it may be a bug specific to their software. You could try their support team directly as well, or use their community forum for suggestions.

djstryde · May 31, 2023

I only use Rekordbox on my laptop. They sent me Herr to post my issue

djstryde · May 31, 2023

Corday said:
Are you using

ver. 6.7.1 (2023.04.25)?
If not download it.

I'm using the latest version

Will · May 31, 2023

djstryde said:
They sent me Herr to post my issue

Was this from a community forum post, or from a support ticket?

We can try and help, but I still suspect the issue lies with the software if you're only using rekordbox.

djstryde · Jun 2, 2023

Corday said:
Are you using

ver. 6.7.1 (2023.04.25)?
If not download it.

I just downloaded the newest version

This is the laptop I'm using

My laptop is a Galaxy Book Pro / 950XDB-KC5

Corday · Jun 2, 2023

Rekordbox Lag or Glitch? Not Responding? These Are the Fixes.

djstryde · Jun 6, 2023

I still can't figure it out

Will · Jun 6, 2023

Will Watts said:
Was this from a community forum post, or from a support ticket?

djstryde · Jun 7, 2023

Community forum

Corday · Jun 7, 2023

Went back 4 weeks and couldn't find your post in their forum. Please post link to the thread so we can see what was recommended to avoid duplication.

djstryde · Jun 7, 2023

I had a service ticket for Pioneer and they said to post my issue on here. My original post is on this thread

I guess a support ticket from Pioneer

This is what they told me to post. My laptop freezes as soon as I start using it. I can't even make a Playlist without it freezing and have to shut it down. This has been happening ever since I purchased this controller, but worked better on my 7 year old laptop. Now I'm using a really good laptop and I'm having more issues than before.

Corday · Jun 7, 2023

The only caveat I saw from Pioneer was that Rekordbox doesn't work well on battery power. What they sent you doesn't really help. Perhaps they meant this forum: RekordboxDJ

Will · Jun 9, 2023

Could you follow the instructions here to collect some more log data?
Video STUTTERING, Audio CRACKS/POPS and dpc/isr LATENCY (posting instructions)

The best thing to do might be to uninstall any non-essential software to check nothing is interfering, and make sure your device drivers are fully up to date.

djstryde · Jun 9, 2023

Will Watts said:
Could you follow the instructions here to collect some more log data?
Video STUTTERING, Audio CRACKS/POPS and dpc/isr LATENCY (posting instructions)

The best thing to do might be to uninstall any non-essential software to check nothing is interfering, and make sure your device drivers are fully up to date.

Only the Rekordbox software was on this laptop. It crashed Tuesday, so I'm starting over again with the same laptop after repairs.

Will · Jun 9, 2023

Rekordbox is probably not the only software installed - Windows comes with a bunch of pre-installed software, and depending on where you bought the system there may be other software that came pre-installed (AV software very commonly).

If you run the logging tools we can take a deeper look, but if you'd prefer not to probably the best we can do is advise you to reinstall Windows, make sure any drivers and BIOS are up to date, and see if that resolves it.

djstryde · Jun 9, 2023

Will Watts said:
Rekordbox is probably not the only software installed - Windows comes with a bunch of pre-installed software, and depending on where you bought the system there may be other software that came pre-installed (AV software very commonly).

If you run the logging tools we can take a deeper look, but if you'd prefer not to probably the best we can do is advise you to reinstall Windows, make sure any drivers and BIOS are up to date, and see if that resolves it.

Windows was just removed and reinstalled

Software freeze (Not Responding)

Member

Moderator

ver. 6.7.1 (2023.04.25)?​

Member

Attachments

Administrator

Senior Administrator

Member

Member

ver. 6.7.1 (2023.04.25)?​

Senior Administrator

Member

ver. 6.7.1 (2023.04.25)?​

Moderator

Member

Senior Administrator

Member

Moderator

Member

Attachments

Moderator

Senior Administrator

Member

Senior Administrator

Member

ver. 6.7.1 (2023.04.25)?

ver. 6.7.1 (2023.04.25)?

ver. 6.7.1 (2023.04.25)?