sfc /scannow "Windows Resource Protection could not perform the requested operation

[Dustin]

sfc /scannow "Windows Resource Protection could not perform the requested operation

First off Hello I'm new on here nice to meet ya. Secondly I hope you can offer me some advice before I purposely blow up my desktop:banghead:

I'm running windows 7 32bit, I just now began noticing problems with my my computer when the windows update service kept displaying the same updates and never would search for new updates, so I ended up forcing it to search and I got the the dreaded 80073712 error code done some searching on the microsoft website tried their fix it stuff which normally does work, this time, nothing worked. so tried to run a sfc scan through command prompt as admin and I got the "Windows Resource Protection could not perform the requested operation before the scan even started.

I've downloaded and ran the checksur.exe program and made a copy of the cbslog and I have also made a copy of the components file to send ya'll. Please tell me you can help me out.

Here is the link to my Cbs.log https://www.dropbox.com/s/7j3yik6lsyup4g1/CbsPersist_20150119183942.log?dl=0

Here is the link to my components zipfile https://www.dropbox.com/s/bb0z0s4y70trskw/COMPONENTS?dl=0

I hope this is everything you need if not just let me know and I'll get you what you need.

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Hello Dustin and welcome to the forum.

Sorry to have to say this so soon, but this is not looking good already. The COMPONENTS hive is generally ~30mb, the hive you uploaded is only 256kb. This is a sign that something has gone very wrong, it looks like the whole file has gone missing.

COMPONENTS
9 hrs ago ·  256 KB

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder and upload them for me to analyze? The file may be too big to attach to this post, please use either Dropbox or One Drive.

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following commands
   dir %systemroot%\System32\config >1&&notepad 1
4. Please post the contents of the notepad file back into this thread
   
   

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Well Hell that's not good at all. I guess what I am gonna tell you next will only make things much much worse. I just went in to the C:\Windows\System32\config and I looked for any other files marked components found none what so ever, then I had the bright idea to unhide all files in the folders options menu and boom screen is filled with component files.

Link to new zip file with all of the component files: https://www.dropbox.com/s/ekhw2c9stt3do09/Components.zip?dl=0

and here is the dir %systemroot%\System32\config >1&&notepad 1 that you asked for.

Volume in drive C is COMPAQ
Volume Serial Number is 6E75-50A0

Directory of C:\Windows\System32\config

01/20/2015 03:42 AM <DIR> .
01/20/2015 03:42 AM <DIR> ..
01/12/2015 09:12 AM 262,144 COMPONENTS
01/20/2015 08:52 AM 524,288 DEFAULT
01/14/2015 02:37 AM <DIR> RegBack
01/19/2015 02:09 PM 262,144 SAM
01/19/2015 02:17 PM 262,144 SECURITY
01/20/2015 10:42 AM 41,418,752 SOFTWARE
01/20/2015 10:41 AM 13,893,632 SYSTEM
01/12/2015 09:06 AM <DIR> systemprofile
01/08/2002 08:56 PM <DIR> TxR
6 File(s) 56,623,104 bytes
5 Dir(s) 105,687,744,512 bytes free

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Have you got any recent System restore points?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

The oldest restore point I have listed is 1/14/2015. What exactly did of that stuff I posted tell you?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Just wondering if restore points wont help me and The System Update Readiness Tool for Windows didn't help me would using my windows 7 dvd to repair windows solve the problem? Also if I did something to cause this problem is there anyway to tell what was done so I can avoid doing it again lol?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Tried system restore, unfortunately it didn't restore back far enough.

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

The oldest restore point I have listed is 1/14/2015. What exactly did of that stuff I posted tell you?

It told me that the COMPONENTS hive is missing all together. I was sort of hoping it might of renamed itself, but it unfortunately not.

Just wondering if restore points wont help me and The System Update Readiness Tool for Windows didn't help me would using my windows 7 dvd to repair windows solve the problem? Also if I did something to cause this problem is there anyway to tell what was done so I can avoid doing it again lol?

When a file like this just goes missing, we have to check the state of the HDD to make sure this is not due to HDD failure.

What I recommend from here is to run some HDD diagnostics. Please follow the steps here for SeaTools HDD Diagnostics. Run a Long test and a Short test, then report back the results to this thread.

Warning:: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Warning:: Before doing anything it is a good idea to back up any data/files that are important to you, in case your hard drive is dying. Please see Here

chkdsk /f scan

1. Right click on the Start button and select Run as administrator
2. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   chkdsk /f
   
   
3. Reboot
4. Download ListChkdskResult.exe (by SleepyDude) from Here
5. Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

Tried system restore, unfortunately it didn't restore back far enough.

That is shame, we can see if this file exists inside the VSS back up from the 1/14/2015.

Shadow Explorer restore

1. Click Here to download ShadowExplorer -> Save this file to your desktop
2. Go to your Desktop -> right click on ShadowExplorer-0.9-portable.zip -> Select Extract All -> Tick the box "Show extracted files when complete" -> Extract
3. Double click on ShadowExplorerPortable.exe -> Press Yes to the UAC.
4. Along the top can you set the date to 1/14/2015? If yes please continue, if no let me know what dates are here.
5. Follow through to the following path C:\Windows\System32\config
6. Can you see the COMPONENTS hive?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

This might be a stupid question but what exactly am I looking for or suppose to be seeing when you say components hive? What will that look like?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Alrighty I downloaded the SeaTools HDD Diagnostics program I ran the long test and the short test and to my surprise and joy it said my HDD passed both test without any errors now unfortunately I wasn't able to view or copy the log from the test mainly because I don't have a physical keyboard right now lol been using the On-Screen Keyboard.

I ran checkdisk scan like you said and then I downloaded ListChkdskResult.exe and ran it the results are listed below:

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 1/23/2015 3:04:36 PM >------
Category: 0
Computer Name: Dustins-PC
Event Code: 1001
Record Number: 107805
Source Name: Microsoft-Windows-Wininit
Time Written: 01-23-2015 @ 18:15:55
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is COMPAQ.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
196608 file records processed.

File verification completed.
438 large file records processed.

0 bad file records processed.

0 EA records processed.

49 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
233180 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
196608 file SDs/SIDs processed.

Cleaning up 30 unused index entries from index $SII of file 0x9.
Cleaning up 30 unused index entries from index $SDH of file 0x9.
Cleaning up 30 unused security descriptors.
Security descriptor verification completed.
18287 data files processed.

CHKDSK is verifying Usn Journal...
36598656 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

235055015 KB total disk space.
128075384 KB in 81832 files.
52016 KB in 18288 indexes.
0 KB in bad sectors.
306383 KB in use by the system.
65536 KB occupied by the log file.
106621232 KB available on disk.

4096 bytes in each allocation unit.
58763753 total allocation units on disk.
26655308 allocation units available on disk.

Internal Info:
00 00 03 00 23 87 01 00 10 e1 02 00 00 00 00 00 ....#...........
88 04 00 00 31 00 00 00 00 00 00 00 00 00 00 00 ....1...........
a8 8d 14 00 50 01 13 00 d0 1a 13 00 00 00 13 00 ....P...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Dustins-PC
Event Code: 1001
Record Number: 105213
Source Name: Microsoft-Windows-Wininit
Time Written: 01-23-2015 @ 03:32:19
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is COMPAQ.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
196608 file records processed.

File verification completed.
441 large file records processed.

0 bad file records processed.

0 EA records processed.

49 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
232894 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
196608 file SDs/SIDs processed.

Cleaning up 130 unused index entries from index $SII of file 0x9.
Cleaning up 130 unused index entries from index $SDH of file 0x9.
Cleaning up 130 unused security descriptors.
Security descriptor verification completed.
18144 data files processed.

CHKDSK is verifying Usn Journal...
36221320 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
196592 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
23259562 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

235055015 KB total disk space.
141658396 KB in 82258 files.
52056 KB in 18145 indexes.
0 KB in bad sectors.
306315 KB in use by the system.
65536 KB occupied by the log file.
93038248 KB available on disk.

4096 bytes in each allocation unit.
58763753 total allocation units on disk.
23259562 allocation units available on disk.

Internal Info:
00 00 03 00 3e 88 01 00 d3 e1 02 00 00 00 00 00 ....>...........
8f 04 00 00 31 00 00 00 00 00 00 00 00 00 00 00 ....1...........
a8 8f 21 00 50 01 20 00 d0 1a 20 00 00 00 20 00 ..!.P. ... ... .

Windows has finished checking your disk.
Please wait while your computer restarts.

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

This might be a stupid question but what exactly am I looking for or suppose to be seeing when you say components hive? What will that look like?

It will be a file just called COMPONENTS, here is an example from what it looks like on my PC.

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

I'm sorry I haven't replied in quite sometime. I officially became fed up with my computer and basically re installed windows 7, Which fixed the problem for awhile but now for some damn reason its back to doing the same crap as it was before! :banghead::banghead::banghead: Windows Update error 80073712 and windows help is telling me to run The System Update Readiness Tool again! The first couple of updates after I reinstalled windows 7 worked just fine which leads me to believe that the problem isn't on my end but on Microsoft's end with a faulty update or some **** like that.

So before I download The System Update Readiness Tool I'm gonna go through all the ideas we discussed except for the hdd health and see what happens.

I will report back with any and all results I get.

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Can you please run the following:

SFC /SCANNOW

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

1. Click on the
   
   button => Inside the search box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

2. Press Enter
3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

I ran SFC /SCANNOW like you instructed and it did nothing but give me that message about not being able to run scan I took a screen shot of it for you.



Also here is the cbs.txt file you requested.
View attachment cbs.txt

here is the contents of the SFCFix logfile as you instructed. I'm not the expert but what I took from it is I'm ****ed lol.

SFCFix version 2.4.2.1 by niemiro.Start time: 2015-02-14 12:57:11.014
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.








AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.




WARNING: Components hive failed size test and may be corrupt.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-14 13:01:38.990
----------------------EOF-----------------------

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Do you have a components file inside C:\Windows\System32\config? If yes can you please upload it for me.

This is the error from the CBS log:

2015-02-13 14:57:07, Error                 CSI    00000005@2015/2/13:20:57:07.766 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2015-02-13 14:57:11, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 14:57:12, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 14:57:12, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 14:57:12, Info                  CBS    Startup processing thread terminated normally
2015-02-13 14:57:13, Info                  CSI    00000006 No store version format found; DLL store format 0.0.0.6
2015-02-13 14:57:13, Error                 CSI    00000007@2015/2/13:20:57:13.322 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2015-02-13 14:57:14, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 14:57:14, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 15:07:14, Info                  CBS    Reboot mark refs incremented to: 1
2015-02-13 15:07:14, Info                  CBS    Scavenge: Starts
2015-02-13 15:07:14, Info                  CSI    00000008 No store version format found; DLL store format 0.0.0.6
2015-02-13 15:07:14, Error                 CSI    00000009@2015/2/13:21:07:14.552 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2015-02-13 15:07:15, Info                  CBS    Scavenge: Failed to get CSI store for scavenging. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 15:07:15, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 15:07:15, Info                  CBS    Reboot mark refs: 0
2015-02-13 15:07:15, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-13 15:07:15, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X80073712 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Here is the components file I have. I can already tell you its not good, there are several other files with the word components as part of the name but it would not let me ad them to a zip file kept saying the files I was trying to add contained nothing. I believe your gonna find that that this is not the whole file and that the whole file is missing with no trace.

https://www.dropbox.com/s/ekhw2c9stt3do09/Components.zip?dl=0

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

That is not good, it is way too small.

Are you using a certain image/backup image when you reinstalled 7?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Just the original vista to Windows 7 home premium upgrade installation disk with service pack one. The exact same disc my mom used to upgrade from vista to windows 7 on her desktop and she hasn't had any update issues. It makes ya wonder if that is only big file missing but then again my computer is running damn good for being 9 years old running 7 and has all original parts lol except for my linksey ae255 ubs wireless n adapter

 

[Go The Power]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

Very strange, it is likely other files are missing as well. Did you do a repair install or a fresh install?

 

[Dustin]

Re: sfc /scannow "Windows Resource Protection could not perform the requested operati

I did a fresh install