SFC /scannow - unable to fix errors...

[MikeDolan]

Hi,

My laptop at log on & after wake up from sleep ran extremely slowly and most of the initial programs I ran, ended up as 'Not Responding' ensuring everything froze to the state the machine by pressing & holding the power button.
My system details are posted at the base of this mail.

Knowing something was amiss, I googled & googled to seek a resolution. Somewhere along the line, I tried to repair my computer. It failed, and the failure brought me to SFC /Scannow.

This I did and it failed at 41%.

I went into safe mode and it again failed at 41%

I ran chkdsk & some segments could not be fixed but after running sfc /scannow again, it got to 91% and failed. (I do have this .txt file)

I then came across a solution posted by Go the Power who's post directed me to this website;
https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

I ran the SFCFix program, but still have the errors outlined below and in the attached.

Having followed these instructions I am now following the instructions under the paragraph entitled 'Create new topic'

I hope I have completed this as well as you all expect


SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-10 16:25:09.387
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
FIXED: Successfully repaired missing store directory C:\windows\winsxs\x86_microsoft-windows-photoacquire_31bf3856ad364e35_6.1.7601.17514_none_363dce826b046f1f.
FIXED: Successfully repaired missing store directory C:\windows\winsxs\x86_microsoft-windows-photobase_31bf3856ad364e35_6.1.7600.16385_none_4056c935fc51ed50.
FIXED: Successfully repaired missing store directory C:\windows\winsxs\x86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.1.7600.16385_none_ca45b78446d7c978.
FIXED: Successfully repaired missing store directory C:\windows\winsxs\x86_microsoft-windows-photominfeature_31bf3856ad364e35_6.1.7600.16385_none_bf95f8dd000dcbbf.

FIXED: Corruption at C:\windows\winsxs\x86_microsoft-windows-photobase_31bf3856ad364e35_6.1.7600.16385_none_4056c935fc51ed50\PhotoBase.dll has been successfully repaired from C:\Program Files (x86)\Windows Photo Viewer\PhotoBase.dll.
FIXED: Corruption at C:\windows\winsxs\amd64_microsoft-windows-i..onal-codepage-20005_31bf3856ad364e35_6.1.7600.16385_none_ad62bf63006659ce\C_20005.NLS has been successfully repaired from C:\windows\SysWOW64\C_20005.NLS.
FIXED: Corruption at C:\windows\winsxs\x86_microsoft-windows-i..onal-codepage-20106_31bf3856ad364e35_6.1.7600.16385_none_51393d2b48111e2a\C_20106.NLS has been successfully repaired from C:\windows\winsxs\amd64_microsoft-windows-i..onal-codepage-20106_31bf3856ad364e35_6.1.7600.16385_none_ad57d8af006e8f60\C_20106.NLS.
FIXED: Corruption at C:\windows\winsxs\x86_microsoft-windows-w..eakerstemmer-korean_31bf3856ad364e35_7.0.7600.16385_none_4bab7dfc3c082b07\korwbrkr.lex has been successfully repaired from C:\windows\winsxs\amd64_microsoft-windows-w..eakerstemmer-korean_31bf3856ad364e35_7.0.7600.16385_none_a7ca197ff4659c3d\korwbrkr.lex.
FIXED: Corruption at C:\windows\winsxs\x86_microsoft-windows-photometadatahandler_31bf3856ad364e35_6.1.7600.16385_none_ca45b78446d7c978\PhotoMetadataHandler.dll has been successfully repaired from C:\windows\SysWOW64\PhotoMetadataHandler.dll.
FIXED: Corruption at C:\windows\winsxs\x86_microsoft-windows-photominfeature_31bf3856ad364e35_6.1.7600.16385_none_bf95f8dd000dcbbf\PhotoMinFeature-ppdlic.xrm-ms has been successfully repaired from C:\windows\SysWOW64\spp\tokens\ppdlic\PhotoMinFeature-ppdlic.xrm-ms.

CORRUPT: C:\windows\winsxs\amd64_microsoft-windows-i..onal-codepage-20105_31bf3856ad364e35_6.1.7600.16385_none_ad62a89b0066736f\C_20105.NLS
CORRUPT: C:\windows\winsxs\x86_microsoft-windows-i..onal-codepage-20105_31bf3856ad364e35_6.1.7600.16385_none_51440d1748090239\C_20105.NLS
CORRUPT: C:\windows\winsxs\amd64_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7601.17514_none_fc00d9a9415b5f6e\NlsData0026.dll
CORRUPT: C:\windows\winsxs\amd64_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7601.17514_none_fc00d9a9415b5f6e\NlsModels0011.dll
CORRUPT: C:\windows\winsxs\amd64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.18314_none_268ace4bd2b806de\jscript9.dll
CORRUPT: C:\windows\winsxs\wow64_microsoft-windows-scanprofiles_31bf3856ad364e35_6.1.7601.17514_none_afe1e41a9e223489\scansetting.dll
CORRUPT: C:\windows\winsxs\x86_microsoft-windows-photoacquire_31bf3856ad364e35_6.1.7601.17514_none_363dce826b046f1f\PhotoAcq.dll
CORRUPT: C:\windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.18766_none_0b32a93025b365c1\apds.dll
CORRUPT: C:\windows\winsxs\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_8f16b0d88731ea9c\mfc80u.dll
CORRUPT: C:\windows\winsxs\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_d6c3e7af9bae13a2\mfc80u.dll
CORRUPT: C:\windows\winsxs\amd64_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_8f16b0d88731ea9c\mfc80.dll
CORRUPT: C:\windows\winsxs\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_d6c3e7af9bae13a2\mfc80.dll

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 28
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 10
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2016-06-10 17:24:02.978
----------------------EOF-----------------------


OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Dell Inc.
System Model Inspiron N5040
System Type x64-based PC
Processor Intel(R) Pentium(R) CPU P6200 @ 2.13GHz, 2128 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A02, 31/05/2011
SMBIOS Version 2.6
System Directory C:\windows\system32
Virus Software AVG ZEN Build number 1.61.2 12974

 

[zcomputerwiz]

I would like to make sure your disk is healthy before continuing.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

• Download GSmartControl and save it on your Desktop;
• Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
• Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
• Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
  
  

 

[MikeDolan]

Hi & thanks for your response zcomputerwizz. I will follow your instructions & post the results tomorrow. It is nearly 1am here.

Regards

Mike

 

[MikeDolan]

Ran quicker than expected. Bad sign?

Results follow;

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, smartmontools


=== START OF INFORMATION SECTION ===
Model Family: Seagate Momentus 5400.6
Device Model: ST9500325AS
Serial Number: S2W0CYEW
LU WWN Device Id: 5 000c50 03e00d53c
Firmware Version: D005DEM1
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Wed Jun 15 01:20:16 2016 GMTDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED


General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 121) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 140) minutes.
Conveyance self-test routine
recommended polling time: ( 3) minutes.
SCT capabilities: (0x103f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.


SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 098 070 006 Pre-fail Always - 203896698
3 Spin_Up_Time 0x0003 099 098 085 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 097 097 020 Old_age Always - 3735
5 Reallocated_Sector_Ct 0x0033 092 092 036 Pre-fail Always - 171
7 Seek_Error_Rate 0x000f 081 060 030 Pre-fail Always - 130428406
9 Power_On_Hours 0x0032 096 096 000 Old_age Always - 4068
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 097 097 020 Old_age Always - 3683
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 001 001 000 Old_age Always - 65535
188 Command_Timeout 0x0032 100 020 000 Old_age Always - 2333
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 062 051 045 Old_age Always - 38 (Min/Max 18/38)
191 G-Sense_Error_Rate 0x0032 066 066 000 Old_age Always - 69214
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 135
193 Load_Cycle_Count 0x0032 095 095 000 Old_age Always - 11124
194 Temperature_Celsius 0x0022 038 049 000 Old_age Always - 38 (0 5 0 0 0)
195 Hardware_ECC_Recovered 0x001a 055 043 000 Old_age Always - 203896698
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 191
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 191
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 23
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 256796094631813
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 2461631688
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 1148199288
254 Free_Fall_Sensor 0x0032 100 100 000 Old_age Always - 0


SMART Error Log Version: 1
ATA Error Count: 9931 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.


Error 9931 occurred at disk power-on lifetime: 4068 hours (169 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 6c 50 4c 04 Error: UNC at LBA = 0x044c506c = 72110188


Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 08 c0 79 0e 4c 00 00:32:56.238 READ FPDMA QUEUED
61 00 08 78 b5 1c 42 00 00:32:56.223 WRITE FPDMA QUEUED
61 00 08 50 b5 1c 42 00 00:32:56.222 WRITE FPDMA QUEUED
61 00 08 f8 b4 1c 42 00 00:32:56.221 WRITE FPDMA QUEUED
61 00 08 60 b3 1c 42 00 00:32:56.221 WRITE FPDMA QUEUED


Error 9930 occurred at disk power-on lifetime: 4068 hours (169 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 6c 50 4c 04 Error: UNC at LBA = 0x044c506c = 72110188


Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 b0 4f 4c 44 00 00:32:53.882 READ FPDMA QUEUED
60 00 08 c8 8d 68 4c 00 00:32:53.882 READ FPDMA QUEUED
61 00 04 d0 a7 d1 42 00 00:32:53.881 WRITE FPDMA QUEUED
60 00 10 ea 77 1a 42 00 00:32:53.881 READ FPDMA QUEUED
60 00 08 d0 0a 0d 42 00 00:32:53.880 READ FPDMA QUEUED


Error 9929 occurred at disk power-on lifetime: 4068 hours (169 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 6c 50 4c 04 Error: UNC at LBA = 0x044c506c = 72110188


Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 b0 4f 4c 44 00 00:32:51.593 READ FPDMA QUEUED
61 00 08 38 ad 1c 42 00 00:32:51.593 WRITE FPDMA QUEUED
60 00 40 48 ea 79 46 00 00:32:51.592 READ FPDMA QUEUED
60 00 10 10 b1 80 46 00 00:32:51.592 READ FPDMA QUEUED
60 00 1f a8 e8 e6 41 00 00:32:51.591 READ FPDMA QUEUED


Error 9928 occurred at disk power-on lifetime: 4068 hours (169 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 6c 50 4c 04 Error: UNC at LBA = 0x044c506c = 72110188


Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 70 70 3b 49 4c 00 00:32:49.387 READ FPDMA QUEUED
60 00 80 d8 3a 49 4c 00 00:32:49.378 READ FPDMA QUEUED
60 00 40 48 ea 79 46 00 00:32:49.374 READ FPDMA QUEUED
60 00 08 f8 6e 5c 4c 00 00:32:49.364 READ FPDMA QUEUED
60 00 80 38 3a 49 4c 00 00:32:49.359 READ FPDMA QUEUED


Error 9927 occurred at disk power-on lifetime: 4068 hours (169 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.


After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 6c 50 4c 04 Error: UNC at LBA = 0x044c506c = 72110188


Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 b0 4f 4c 44 00 00:32:46.994 READ FPDMA QUEUED
60 00 40 08 df da 41 00 00:32:46.994 READ FPDMA QUEUED
60 00 00 b0 60 4c 44 00 00:32:46.994 READ FPDMA QUEUED
60 00 08 78 6a ae 44 00 00:32:46.993 READ FPDMA QUEUED
60 00 08 d0 0a 0d 42 00 00:32:46.993 READ FPDMA QUEUED


SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed: read failure 90% 4068 72110188
# 2 Short offline Completed: read failure 60% 3505 37266067
# 3 Short offline Completed: read failure 90% 3503 31189264
# 4 Short offline Completed: read failure 90% 3395 31189264
# 5 Short offline Completed without error 00% 0 -


SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[zcomputerwiz]

Unfortunately it is bad news. The stats reported would appear that your disk is failing and should be replaced.