Several BSODs - Windows 8.1 x64

[henz5]

Hello,I get several different blue screens mostly when playing games like dota2 or counter strike
OS Windows 8.1
x64
OS is an OEM version
Age of system-about 1 year and a half
Reinstalled OS

CPU-Intel i7 4700MQ
Video Card-NVidia GTX 765 2GB
Motherboard -
Power supply-
System manufacturer-Clevo, Model-W350ST
LAPTOP

 

[jcgriff2]

Hi...

There are 50 dumps dating back to 31 March 2015, but there have been many more BSODs than 50 because Windows only keeps the most recent 50 dumps.

The bugchecks on the 50 dumps vary, which is indicative of hardware failure &/or kernel corruption.

Corruption is possible based on the strange looking characters found in the output of systeminfo; however, I know that you are not in the USA and that your system language is not English -

System Locale:             [COLOR="#FF0000"]el;„¢¢ž¤ ¡á[/COLOR]
Input Locale:              [COLOR="#FF0000"]el;„¢¢ž¤ ¡á[/COLOR]
Time Zone:                 (UTC+02:00) [COLOR="#FF0000"]€Ÿã¤˜, �¦¬¡¦¬¨â©« [/COLOR]

Is your system language set to Greek?

Do all of the characters from this msinfo32 section appear normal (in Greek)?

SKU συστήματος	Not Applicable
Άλλη περιγραφή λειτουργικού συστήματος 	Δεν υπάρχει
Έκδοση	6.3.9600 Δομή 9600
Έκδοση BIOS/Ημερομηνία	American Megatrends Inc. 4.6.5, 11/7/2013
Έκδοση SMBIOS	2.7
Έκδοση ενσωματωμένου ελεγκτή	255.255
Όνομα BaseBoard	Βασική πλακέτα
Όνομα λειτουργικού συστήματος	Microsoft Windows 8.1
Όνομα συστήματος	USER
Όνομα χρήστη	user\USER\gg
Αρχείο σελιδοποίησης	C:\pagefile.sys
Διαθέσιμη εικονική μνήμη 	13,4 GB
Διαθέσιμη φυσική μνήμη	5,64 GB
Εγκατεστημένη Φυσική Μνήμη (RAM)	8,00 GB
Επίπεδο αφαίρεσης υλικού	Έκδοση = "6.3.9600.17196"
Επεξεργαστής	Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 πυρήνες, 8 λογικοί επεξεργαστές
Ζώνη ώρας	Θερινή ώρα GTB
Κατάλογος Windows	C:\Windows
Κατάλογος συστήματος	C:\Windows\system32
Κατάσταση ασφαλούς εκκίνησης	Ενεργή
Κατασκευαστής BaseBoard	Notebook
Κατασκευαστής λειτουργικού συστήματος	Microsoft Corporation
Κατασκευαστής συστήματος	Notebook
Λειτουργία BIOS	UEFI
Μοντέλο BaseBoard	Δεν υπάρχει
Μοντέλο συστήματος	W350STQ/W370ST
Παράμετροι PCR7	Δεν είναι δυνατή η σύνδεση
Ρόλος πλατφόρμας	Κινητό
Συνολική εικονική μνήμη	15,9 GB
Συνολική πραγματική μνήμη	7,89 GB
Συσκευή εκκίνησης	\Device\HarddiskVolume2
Τεχνολογία Hyper-V - Ενεργοποιημένη λειτουργία αναπαράστασης σε υλικολογισμικό	Ναι
Τεχνολογία Hyper-V - Επεκτάσεις λειτουργίας εποπτείας VM	Ναι
Τεχνολογία Hyper-V - Επεκτάσεις μετάφρασης διεύθυνσης δευτέρου επιπέδου	Ναι
Τεχνολογία Hyper-V - Προστασία εκτέλεσης δεδομένων	Ναι
Τοποθεσία	Ελλάδα
Τύπος συστήματος	x64-based PC
Χώρος αρχείου σελιδοποίησης	8,00 GB

The English translation, courtesy of Bing Translate:

Read More:

[NO-PARSE]System Not Applicable SKUS
Other operating system there is no description
Version 6.3.9600 Structure 9600
BIOS version/date American Megatrends Inc. 4.6.5, 11/7/2013
SMBIOS version 2.7
255.255 embedded controller version
BaseBoard name base board
OS name Microsoft Windows 8.1
System USER name
Username user\USER\gg
Paging file C:\pagefile.sys
Available virtual memory 13.4 GB
Available physical memory 5.64 GB
Installed physical memory (RAM) 8.00 GB
Hardware abstraction layer Version = "6.3.9600.17196"
Intel (R) Core (TM) i7-4700MQ CPU @ 2.40 GHz, 2401 Mhz, 4 cores, 8 logical processors
GTB daylight time time zone
Windows Directory C:\Windows
System directory C:\Windows\system32
Safe boot mode Active
BaseBoard Notebook Manufacturer
OS manufacturer Microsoft Corporation
Notebook system manufacturer
UEFI BIOS Mode
BaseBoard model no
System model W350STQ/W370ST
PCR7 parameters cannot connect
Role of Mobile platform
15.9 GB total virtual memory
Total physical memory 7.89 GB
Boot device \Device\HarddiskVolume2
Hyper-V Technology-Enabled virtualization functionality in firmware Yes
Hyper-V VM monitor mode Extensions-Yes
Hyper-V technology-second-level address translation Extensions Yes
Hyper-V technology-data execution Protection Yes
Greece Site
System type x 64-based PC
Paging file space 8.00 GB  [/NO-PARSE]

I would suggest running some basic hardware diagnostics.

System reports show a 750 GB SATA internal HDD -

Μονάδα δίσκου    C:
Περιγραφή    Τοπικός σκληρός δίσκος
Συμπιεσμένη    Όχι
Σύστημα αρχείων    NTFS
Μέγεθος    698,12 GB (749.600.763.904 Βyte)
Ελεύθερος χώρος    486,78 GB (522.680.442.880 Βyte)
Όνομα τόμου    
Αριθμός σειράς τόμου    06328154

Run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

System reports show a single stick of 8GB RAM. Run memtest86+ twice on the one stick - alternate the slot after the first test -

https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

If both of those tests come up clean, run Malwarebytes free edition - Malwarebytes | Internet Security Product Downloads

Infection can't be ruled out at this time either as a possible cause.

I'm trying to figure out when the very first BSOD occurred, assuming the Event Viewer logs go back far enough. However, they are all in Greek, making it difficult for me to find what I am looking for.

Can you please tell me what this says in English? Bing & Google translators are not much help with this one:

¸ãéíå åðáíåêêßíçóç ôïõ õðïëïãéóôÞ ìåôÜ áðü Ýëåã÷ï óöáëìÜôùí. Ï Ýëåã÷ïò óöáëìÜôùí Þôáí: 0x00000050 (0xfffff901409e4000, 0x0000000000000001, 0xfffff96000147b48, 0x0000000000000000). Áðïèçêåýôçêå áñ÷åßï áðïôýðùóçò óôï: C:\Windows\MEMORY.DMP. Áíáãíùñéóôéêü áíáöïñÜò: 042915-160312-01.

I'm specifically looking for the word "bugcheck", if it is there. Thanks.

Regards. . .

jcgriff2

 

[Jared]

Can you please tell me what this says in English? Bing & Google translators are not much help with this one:
¸ãéíå åðáíåêêßíçóç ôïõ õðïëïãéóôÞ ìåôÜ áðü Ýëåã÷ï óöáëìÜôùí. Ï Ýëåã÷ïò óöáëìÜôùí Þôáí: 0x00000050 (0xfffff901409e4000, 0x0000000000000001, 0xfffff96000147b48, 0x0000000000000000). Áðïèçêåýôçêå áñ÷åßï áðïôýðùóçò óôï: C:\Windows\MEMORY.DMP. Áíáãíùñéóôéêü áíáöïñÜò: 042915-160312-01.

A 0x50 PAGE_FAULT_IN_NONPAGED_AREA bugcheck, possible memory corruption.

In fact, it looks like bad RAM.

4: kd> .bugcheck
Bugcheck code 00000050
Arguments ffffd000`2396a4a7 00000000`00000001 fffff802`bd3d87fa 00000000`00000000

4: kd> .trap 0xffffd000244e8360
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000008
rdx=ffffd0002396a498 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802bd3d87fa rsp=ffffd000244e84f8 rbp=0000000000000000
 r8=0000000000000050  r9=6f99218774034ef3 r10=fffffa800c8fd870
r11=0000000000b7e178 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!memcpy+0x7a:
fffff802`bd3d87fa f3420f6f041a    movdqu  xmm0,xmmword ptr [rdx+r11] ds:ffffd000`244e8610=00000000000000010000000000030000

We referenced ffffd000`2396a4a7 but we were told that we failed to copy memory from a buffer at ffffd000`244e8610, which is a perfectly valid address.

4: kd> !pte [COLOR="#800080"]ffffd000`244e8610[/COLOR]
                                           VA ffffd000244e8610
PXE at FFFFF6FB7DBEDD00    PPE at FFFFF6FB7DBA0000    PDE at FFFFF6FB74000910    PTE at FFFFF6E800122740
contains 0000000000B53863  contains 0000000000B52863  contains 000000012D486863  contains 8000000178CCD963
GetUlongFromAddress: unable to read from fffff802bd5cc104
pfn b53       ---DA--KWEV  pfn b52       ---DA--KWEV  pfn 12d486    ---DA--KWEV  pfn 178ccd    -G-DA--KWEV

The address we actually referenced, however...

4: kd> !pte [COLOR="#FF0000"]ffffd000`2396a4a7[/COLOR]
                                           VA ffffd0002396a4a7
PXE at FFFFF6FB7DBEDD00    PPE at FFFFF6FB7DBA0000    PDE at FFFFF6FB740008E0    PTE at FFFFF6E80011CB50
contains 0000000000B53863  contains 0000000000B52863  contains 0000000103E73863  contains 0000000000000000
pfn b53       ---DA--KWEV  pfn b52       ---DA--KWEV  pfn 103e73    ---DA--KWEV  not valid

Of course it's invalid.

 

[jcgriff2]

Hi. . .

Your "System" Event Viewer log goes back to 22 August 2013, so your 1.5 year estimate of the age of the system is within a reasonable marginal of error. The primary reason for asking the question is to determine if warranty may still apply. Any chance that you purchased an extended warranty package?

The oldest BSOD entry that I could find logged into your System Event Viewer log was buried ~11,000 entries deep and occurred just 3 months ago on 13 February 2015. There are no reports of BSODs prior to that date going all the way back to August 2013 (however, Windows was reinstalled just 7 days prior; see info below) :

Event[10954]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: [COLOR=#ff0000]2015-02-13[/COLOR]T23:55:43.000
  Level: ÓöÜëìá
  Description: 
¸ãéíå åðáíåêêßíçóç ôïõ õðïëïãéóôÞ ìåôÜ áðü Ýëåã÷ï óöáëìÜôùí. 
Ï Ýëåã÷ïò óöáëìÜôùí Þôáí: [COLOR=#ff0000]0x000000c2[/COLOR] (0x000000000000000d, 0xffffe0000adcb9f0, 0x0000000020206f49, 0xffffe0000a03f1c0). 
Áðïèçêåýôçêå áñ÷åßï áðïôýðùóçò óôï: C:\Windows\MEMORY.DMP. Áíáãíùñéóôéêü áíáöïñÜò: 021315-24625-01.

So, something rather suddenly occurred that unleashed a BSOD epidemic upon you that is only getting worse.

I noticed in systeminfo that you reinstalled Windows on 6 February 2015:

Original Install Date:     [COLOR=#ff0000]6/2/2015[/COLOR], 6:32:22 ££

The BSODs began in earnest ~7 days later; Windows has recorded 85 BDODs since then.

What was the reason for reinstalling Windows on 6 February 2015?

Were you experiencing BSODs before the reinstall?

Regards. . .

jcgriff2

 

[henz5]

Thank you for the replies yes the laptop's language is in greek but I have changed it but not long ago and yes I have reinstalled the windows for the BSOD issue I had windows 7 back then which it was more stable.I will try the tests you have told me above and no the warranty doesn't apply anymore.

 

[henz5]

¸ãéíå åðáíåêêßíçóç ôïõ õðïëïãéóôÞ ìåôÜ áðü Ýëåã÷ï óöáëìÜôùí. Ï Ýëåã÷ïò óöáëìÜôùí Þôáí: 0x00000050 (0xfffff901409e4000, 0x0000000000000001, 0xfffff96000147b48, 0x0000000000000000). Áðïèçêåýôçêå áñ÷åßï áðïôýðùóçò óôï: C:\Windows\MEMORY.DMP. Áíáãíùñéóôéêü áíáöïñÜò: 042915-160312-01.
there is no greek word in here

 

[henz5]

I don't know if it helps I only get BSODs when playing specific video games

 

[x BlueRobot]

The strange characters look like corrupt Unicode strings.

 

[Patrick]

A kernel dump of an 0x162 would be neat.