B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 8, 2020 #1 I have been having crashes about every few hours of use for the last several months. I've tried troubleshooting driver/hardware and even clean resets a few times but no luck. Hopefully someone on here has an idea whats wrong. · OS - Windows 10 · x64 · What was the originally installed OS on the system? - Windows 10 · I purchased the OS from a retailer · Age of system (hardware): 6 Months · Age of OS installation - 6 Months · CPU - Ryzen 5 3600 · Video Card - GTX 2080 Super · MotherBoard - MSI x570 Gaming Plus · Power Supply - brand & wattage (if laptop, skip this one) - Thermaltake Smart 650 Watt · Desktop Attachments SysnativeFileCollectionApp.zip 1 MB · Views: 11
I have been having crashes about every few hours of use for the last several months. I've tried troubleshooting driver/hardware and even clean resets a few times but no luck. Hopefully someone on here has an idea whats wrong. · OS - Windows 10 · x64 · What was the originally installed OS on the system? - Windows 10 · I purchased the OS from a retailer · Age of system (hardware): 6 Months · Age of OS installation - 6 Months · CPU - Ryzen 5 3600 · Video Card - GTX 2080 Super · MotherBoard - MSI x570 Gaming Plus · Power Supply - brand & wattage (if laptop, skip this one) - Thermaltake Smart 650 Watt · Desktop
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Mar 9, 2020 #2 Please run the following RAM diagnostic test on each individual stick of RAM, preferably using one slot at a time as well. Test RAM with PassMark MemTest86
Please run the following RAM diagnostic test on each individual stick of RAM, preferably using one slot at a time as well. Test RAM with PassMark MemTest86
B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 9, 2020 #3 Thanks for the esponse. I ran the RAM test on each stick individually and with both stick for 2 passes each test. I have also run several anti malware and the HDD test. No issue found in any.
Thanks for the esponse. I ran the RAM test on each stick individually and with both stick for 2 passes each test. I have also run several anti malware and the HDD test. No issue found in any.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Mar 10, 2020 #4 You need to run it for at least 4 passes, since each pass completes a number of different tests.
B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 10, 2020 #5 I completed 4 passes with each stick but still no errors.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Mar 11, 2020 #6 I would suggest running Driver Verifier for 24 hours, please use the computer as you normally would while it is running - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista Please note that it is perfectly normal to experience freezing or slowness while the tool is running.
I would suggest running Driver Verifier for 24 hours, please use the computer as you normally would while it is running - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista Please note that it is perfectly normal to experience freezing or slowness while the tool is running.
B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 11, 2020 #7 I've tried that before but wierdly enough it seems to stop the crashes rather than encourage them. I'll try it again and check in a few days.
I've tried that before but wierdly enough it seems to stop the crashes rather than encourage them. I'll try it again and check in a few days.
B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 17, 2020 #8 So I tried running the verifier and the BSODs stopped again but looking in the event viewer it seems like my system is still crashing. I have critical errors in the system logs from when the verifier was running that say the system shutdown unexpectadly but there are no new minidumps from the crashes. I had loaded firefox and a few other applications and let my computer stay logged in and on for a few hours at time.
So I tried running the verifier and the BSODs stopped again but looking in the event viewer it seems like my system is still crashing. I have critical errors in the system logs from when the verifier was running that say the system shutdown unexpectadly but there are no new minidumps from the crashes. I had loaded firefox and a few other applications and let my computer stay logged in and on for a few hours at time.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Mar 18, 2020 #9 Could you please attach the event logs? I have seen situations where running DV has prevented BSODs due to timing issues with drivers.
Could you please attach the event logs? I have seen situations where running DV has prevented BSODs due to timing issues with drivers.
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,668 Location World, Europe, Italy Mar 18, 2020 #10 RAM manufacturer and model? Did you try to push it to its max (3000)?
B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 18, 2020 #11 OLOy DDR4 RAM 8GB 3000MHZ CL16 1.35V X2. Yeah I set the frequency to 3000 for a while before but I set it back when I read somewhere it could make it less stable.
OLOy DDR4 RAM 8GB 3000MHZ CL16 1.35V X2. Yeah I set the frequency to 3000 for a while before but I set it back when I read somewhere it could make it less stable.
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,668 Location World, Europe, Italy Mar 19, 2020 #12 Could It Be this? MD4U083016BFDA However It doesn't appear in the compatibility list. I found these (oloy): - MD4U083216BCSBA - MD4U083216BESBA You could try to ask them a change...?
Could It Be this? MD4U083016BFDA However It doesn't appear in the compatibility list. I found these (oloy): - MD4U083216BCSBA - MD4U083216BESBA You could try to ask them a change...?
B bestmay Member Joined Mar 8, 2020 Posts 7 Mar 23, 2020 #13 I think I found the issue. I decided to run the memtest again but for much longer and it ran 8 passes without fail on one stick but the memtest program itself stalled on pass 7 of the other stick. So I ran my machine on just the stick that froze and I saw a significant amount of crashes in one day of normal use. I then plugged in only the other stick that passed 8 tests and it has been running without fail for 4 days now under normal use. I'll keep my fingers crossed but it looks like one of my ram sticks did have some issue that went undetected with only 4 tests. I'll check back in a week.
I think I found the issue. I decided to run the memtest again but for much longer and it ran 8 passes without fail on one stick but the memtest program itself stalled on pass 7 of the other stick. So I ran my machine on just the stick that froze and I saw a significant amount of crashes in one day of normal use. I then plugged in only the other stick that passed 8 tests and it has been running without fail for 4 days now under normal use. I'll keep my fingers crossed but it looks like one of my ram sticks did have some issue that went undetected with only 4 tests. I'll check back in a week.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Mar 24, 2020 #14 Thank you for updating us, I did suspect that it may have been a RAM issue, however, all tools have their imperfections so sometimes using the system with only one stick at a time is the only way to identify if it's a faulty RAM stick or not.
Thank you for updating us, I did suspect that it may have been a RAM issue, however, all tools have their imperfections so sometimes using the system with only one stick at a time is the only way to identify if it's a faulty RAM stick or not.
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,668 Location World, Europe, Italy May 10, 2020 #15 Any news? (I'm marking this thread as solved).