[SOLVED] Serveur 2016 standard update failed with error code (0x80073712)

[dtre93]

Hello,

I am unable to perform windows update on my windows server 2016 standard. It ends with error 0x80073712

I try : DISM /Online /Cleanup-Image /RestoreHealth
Result : 100% operation sucessfull

I try SFC /scannow but it failed at 58%

I attached the CBS log and the component scanner log

Thanks

 

[Windows Update Bot]

Hi @dtre93,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[PeterJ]

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[dtre93]

Hello,

Thanks for your quick response
Here is the link for the files components

Component

Thanks

 

[PeterJ]

The COMPONENTS hive is missing a lot of keys and values. This machine hasn't been updated for years also.
If you have a backup of the COMPONENTS hive, provide it as the other one.

 

[dtre93]

Yes unfortunately this server was not updated and of course no backup...
some other server was in a same abandonned state but i have managed to udate them.
Except for this one i am trying to repair but with no success.

 

[PeterJ]

Yes unfortunately this server was not updated and of course no backup...

That is not good.
I'm afraid this isn't repairable.

 

[dtre93]

Yes you probably right i am afraid i have to reinstall this server.
Thanks anyway for your time and reactivity.

 

[PeterJ]

Your welcome.
I will mark as this thread as solved.

Take care.