[SOLVED] Server 2022 Bugcheck crashes. PROBLEM: CPU was running at 100%, due to powercfg hanging. FIX: KB5023705 (March 14, 2023) solved this.

Jeff Drew · Mar 15, 2023

Hi all,
I have a newly installed version of Windows Server 2022 that has fairly consistent nightly crashes with a bug check. my Speccy output is http://speccy.piriform.com/results/sqqWoC1JlIOGBp8CqsSyid2

A brief description of your problem (but you can also include the steps you tried)
- system crashes with bugcheck mentioned.
System Manufacturer?
- ASRock
Laptop or Desktop?
- Desktop
Exact model number (if laptop, check label on bottom)
- FM2A85X Extreme4
OS ? (Windows 11, 10, 8.1, 8, 7, Vista)
- Windows Server 2022 standard
x86 (32bit) or x64 (64bit)?
- x64
(Only for Vista, Windows 7) Service pack?
What was original installed OS on system?
- I installed server 2022 on a fresh disk
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
- purchased from retailer
Age of system? (hardware)
- 9 years for the motherboard, processor and memory. drives are new
Age of OS installation?
- one month
Have you re-installed the OS?
- yes
CPU
- AMD A10-6800K
RAM (brand, EXACT model, what slots are you using?)
- 16GB on 4DIMMs, not sure of the brand
Video Card
- built in Radeon
MotherBoard - (if NOT a laptop)
- ASRock FM2A85X Extreme4
Power Supply - brand & wattage (if laptop, skip this one)
- 750 watts, not sure of the brand
Is driver verifier enabled or disabled?
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
- Microsoft suite
Are you using proxy, vpn, ipfilters or similar software?
- no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
- no
Are you currently under/overclocking? Are there overclocking software installed on your system?
- no, stock clock

Maxstar · Mar 22, 2023

Hi,

I'am not a BSOD analyst, but the CPU is running at high temperatures as it seems (79 °C degrees from the Speccy log), this is quite a long way above the normal operating temps!

I would suggest to take a look at the cooling of this system first. Insufficient heat transfer from the CPU might be the cause of overheating the RAM modules as well.

Normal temps for this CPU are in idle: > 30/40 °C normal usage > 50/60 °C > max 75 °C.

Jeff Drew · Mar 22, 2023

Well, it turns out you might be more of an expert than you think! That was the issue. It was due to powercfg hanging. The CPU was running at 100% all the time, though, I am not sure why the fan wasn't running harder. It stayed quiet the whole time. The patch that fixed the powercfg hanging solved everything.

Maxstar · Mar 22, 2023

My knowledge of hardware is pretty rusty, though! May I ask which patch solved the powercfg issue?

Jeff Drew said:
(...) I am not sure why the fan wasn't running harder.

In the BIOS you can adjust the fan speed under H/W monitor. It might be worth taking a look at the these settings..

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[SOLVED] Server 2022 Bugcheck crashes. PROBLEM: CPU was running at 100%, due to powercfg hanging. FIX: KB5023705 (March 14, 2023) solved this.

Jeff Drew

Contributor

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Maxstar

Windows Update Moderator, Security Analyst

Jeff Drew

Contributor

Maxstar

Windows Update Moderator, Security Analyst