[SOLVED] Server 2022 - 21H2, build 20348.2700 - 0x80d02002 Windows update error

[steyrs]

Hello Sysnative.

I have a server 2022 21H2 - build 20348.2700 - that shows error 0x80d02002 in Windows update every time it automatically checks for updates.

If I do a manual search - it will complete successfully.
However it never auto patches - so something must be wrong

I have tried the usual fixing Windows update - similar to that listed here

*********************************************************
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
*********************************************************

Didn't make any difference though

I have attached CBS.zip and ComponentsScanner.txt - as well as the SFC scannow result - stating that there where corrupt files, which now fixed. (it didn't help though)

Looking forward to your answer.

 

[steyrs]

Windows update error

 

[Maxstar]

Hi,

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[steyrs]

Here is the updatelog

 

[Maxstar]

2024-10-04 21:44:59.1920230 3692  5368  Agent           *FAILED* [80248014] GetServiceObject couldn't find service '117CAB2D-82B1-4B5A-A08C-4D62DBEE7782'.
2024-10-04 21:44:59.1920266 3692  5368  Agent           *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]

Is this server connected to an WSUS/SSCM Server?

 

[steyrs]

It used to be.
Has been removed due to recurring update issues.
So updating automatically using sconfig instead

 

[Maxstar]

Please check the client settings in Configuration Manager how the option: "Allow clients to download delta content when the option is available" is set? Is it set to Yes or No?

 

[steyrs]

The Configuration Manager agent has been uninstalled from the server.
But the setting in question is set to No. (see attached)

 

[Maxstar]

And how are the Delivery optimization settings set?

 

[steyrs]

Like so (see attachment)

 

[Maxstar]

Please run the following command in an elevated prompt and attach services.txt.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[steyrs]

services.txt attached

 

[Maxstar]

This looks good, so I would try to install the SCCM client agent again to see what happens with the upcoming updates.

 

[steyrs]

Hmmm... so you didn't find anything odd?
I have tried re-installing the SCCM client agent a few times.
Always ends up the same.
Server gets notified of the required updates - but never proceeds to install them - even though a maintenance window has been set.

Suggestions?

 

[Maxstar]

No, the CBS logs are clean and you are able to install the updates manually and this server is with build (20348.2700) up-to-date.

So it's probably a problem with the configuration of SCCM, rather than a real update issue. If you still have issues with SCCM configured I wlll see if I can reach a colleague here at Sysnative who is more experienced with such issues.

 

[steyrs]

Okay - cool - thanks for the input Maxstar.

October updates are just around the corner - so I will install SCCM once again, and see how it turns out.
Do I reach out to you again in this thread (if needed) - or should I create a new thread?

 

[Maxstar]

Yes, please update this thread after trying to install the next LCU which will be released next Tuesday I guess?

 

[steyrs]

Done deal.
Yes sounds about right

I'll be back

 

[steyrs]

Hello again Maxstar.

As promised I would get back to you regarding this stubborn server not receiving updates from our SCCM setup.
(as far as I remember - previously the server would get notified that updates were ready to be installed - just waiting for a maintenance window - but would never proceed to install the updates once the maintenance window occurred).

Anyway - updates have been released - but the never show up in Software Center. (attached is screendumps from a working server - and the non-working server in question - both servers should receive the exact same updates).

If your colleague has any suggestions I am happy to hear about it.
Please reach out to me - if you need further information!

 

[Maxstar]

Hi,

I will consult the colleague to see if have some time too look at this case, and get back to you as soon as possible or he will respond directly in this thread!