[SOLVED] Server 2019 Updates Failing

[mhpk0]

Step 1
Action: Run sfc /scannow
Result: Windows Resource Protection did not find any integrity violations.

Step 2
Action: Dism /Online /Cleanup-Image /RestoreHealth
Result: Error: 2 The system cannot find the file specified.

Step 3
Action: Run Component Scanner
Result: No corruptions were detected in the COMPONENTS hive. ComponentsScanner.txt attached.

Step 4
Action: Export CBS Folder
Result: CBS.zip attached.

 

[mhpk0]

Anyone?

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[mhpk0]

The DISM /RestoreHealth completed successfully this time but the Windows Update still fails to install with the error: 0x800f0986

 

[Maxstar]

2024-07-22 09:51:35, Info                  CSI    0000003a Hashes for file member [l:15]'bootmgr.exe.mui' do not match.
 Expected: {l:32 ml:4096 b:a6584fcc8177c5543a2a447d030c68ac3f43de2c0782b81db9a93a263ba9ce1d}.
 Actual: {l:32 b:3e8a7e5fbc14846582eb0da04fa4b7d94299951ed3b0b5c737946e6a773a8fa2}.
2024-07-22 09:51:35, Info                  CSI    00000046 Hashes for file member [l:10]'sppmig.dll' do not match.
 Expected: {l:32 ml:4096 b:789ea7ed91fa01e328a93acb2e86d5be654baa40d37793c91bc432bd9ea8e9ef}.
 Actual: {l:32 b:00fd1508c4bf8c27012798d3551b55e17ad807d06aff72453e36559d0ef582d1}.

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[mhpk0]

Thanks Maxstar, I am still getting the same error when running Windows Updates. Here are the updated files.

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[mhpk0]

COMPONENTS.zip

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[mhpk0]

Windows Updates still failing with error 0x800f0986

 

[Maxstar]

Yes, but now it's the wow64 component which has been flagged.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[mhpk0]

Failed with error 0x8007371b

 

[Maxstar]

Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[mhpk0]

Attached

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[mhpk0]

I was finally able to get Windows Updates to apply. Thank you so much for your time on this!

 

[Maxstar]

You're welcome. Glad to hear the issue has been resolved...