Server 2019 - Unable to Install Update (#KB5028168)

TechSense89

TechSense89

Windows Update Trainee
Joined
Apr 17, 2024
Posts
29
Hello Team,

I'm hoping one of the brilliant experts here could assist. I've had one pesky update fail for some time and I feel in general the OS has not been as stable the past 06-12months.

I have tried all the common windows update reset / clear caches steps I can think of but am having no joy. I feel there might be some corruption or something but am not good at the logs.

I followed your guide as close as possible and hopefully this is a great start.

Thanks in advance for your assistance,

TS89

Security Update for Windows (KB5028168) - OneNote.png
 

Attachments

Strangely enough, the KB I was struggling with was:

KB5028168​

But now its progressed to:

KB5036896​

Is this good or bad I'm not sure! But either way I will redo my logs and upload shortly :) Thanks in advance
 
Strangely enough, the KB I was struggling with was:

KB5028168​

But now its progressed to:

KB5036896​

Is this good or bad I'm not sure! But either way I will redo my logs and upload shortly :) Thanks in advance
Code: 
C:\Windows\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 10.0.17763.3406
Image Version: 10.0.17763.3650
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

From the uploaded files I see that I have 24/25k of these missing reg keys? Are these bad / how does one fix them? I have not been able to source this cat file from anywhere else so cant find matching reg.
Code: 
== Missing Registry Keys ==
CanonicalData\Catalogs\0001a4acdc17f8de1dff1dddfbe202b0edb0c3e9d6c9115c8c4a5819f192f327 (C:\Windows\winsxs\Catalogs\0001a4acdc17f8de1dff1dddfbe202b0edb0c3e9d6c9115c8c4a5819f192f327.cat exists but no corresponding CanonicalData\Catalogs key found)



and I'll be honest as I have no idea what this means.

Code: 
== f! Mark Count Mismatch ==
amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.17763.1_none_d48944eff97b9138 has 0 f! marks, expected 9
msil_microsoft-windows-n..orkcontroller-sdnbr_31bf3856ad364e35_10.0.17763.3469_none_fed0a0a810711d6c has 1 f! marks, expected 4
msil_microsoft-windows-n..kcontroller-sdnctlr_31bf3856ad364e35_10.0.17763.3469_none_ec341c6b67a152c5 has 2 f! marks, expected 6
msil_microsoft-windows-n..orkcontroller-sdnfw_31bf3856ad364e35_10.0.17763.3469_none_0107e96e0f049a93 has 1 f! marks, expected 6
msil_microsoft-windows-n..orkcontroller-sdnsi_31bf3856ad364e35_10.0.17763.3469_none_fad15cc21303a85e has 1 f! marks, expected 6
msil_microsoft-windows-n..rkcontroller-sdnfnm_31bf3856ad364e35_10.0.17763.3469_none_26651f2f3291e61f has 1 f! marks, expected 7
msil_microsoft-windows-n..rkcontroller-common_31bf3856ad364e35_10.0.17763.3469_none_e87d1c9d528f707c has 5 f! marks, expected 6
msil_microsoft-windows-n..ontroller-sdnhelper_31bf3856ad364e35_10.0.17763.3469_none_c5ebbebf8b76a816 has 2 f! marks, expected 3
x86_microsoft-windows-d..files-x64-minkernel_31bf3856ad364e35_10.0.17763.3532_none_fce75da165b94606 has 1 f! marks, expected 9
x86_microsoft-windows-d..files-x86-minkernel_31bf3856ad364e35_10.0.17763.3532_none_f527eddb7903b3f6 has 1 f! marks, expected 10
x86_microsoft-windows-msmq-powershell_31bf3856ad364e35_10.0.17763.3532_none_ba5e3efb6d756ccc has 1 f! marks, expected 4
 

Attachments

Attached is the CBS Log after I try and it fails on KB5036896. Thanks in advance for your help Team :)

Code: 
[12:00:15 PM]: Windows Update Agent version: 10.0
[12:00:15 PM]: Windows Update Agent API version: 8.0 (10.0.17763.3532)
[12:00:23 PM]: Searching for updates...
[12:00:29 PM]: Searching for updates... Succeeded
[12:23:59 PM]: Downloading updates...
[12:23:59 PM]: Downloading "2024-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5036896)"... Succeeded
[12:24:31 PM]: Downloading updates... Succeeded
[12:24:31 PM]: Installing updates...
[12:24:56 PM]: Installing "2024-04 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5036896)"... Failed (0x800F0988)
[12:43:59 PM]: Installing updates... Failed (0x80240022)
 

Attachments

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi Maxstar!

Thankyou for the welcome and your expert assistance, I'm a huge fan of your works :)

Please find attached the requested components file.

Kind Regards,
TechSense89
 

Attachments

Hi,

Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Hi Maxstar,

I feel like we got a tad further this time after the SFCFix and reboot. However it still failed. Attached are the logs.

Thanks again for your help!
 

Attachments

Hi,

Same error this time, but I'll need to install some older updates on a VM to provide the next fix.
 
Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Hi Maxstar,

Performed the steps but unfortunately still not yet a success. Thank you for your ongoing support though!

Best Regards
TechSense89
 

Attachments

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Hi Maxstar,

Performed the steps but unfortunately still no joy just yet. Thank you for your ongoing support though!

Best Regards
TechSense89
 

Attachments

Rich (BB code): 
2024-04-23 21:02:48, Error                 CBS    Exec: Failed to pre-stage package: Package_9673_for_KB5036896~31bf3856ad364e35~amd64~~10.0.1.14, file: mfcore.dll, sandbox: \\?\C:\Windows\SoftwareDistribution\Download\6e42193bf6d14b8f61768364fec3ccdb\inst\_windows10.0-kb5036896-x64.cab_\ [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]
2024-04-23 21:02:48, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]

Please post a new copy of the COMPONENT hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Hi Maxstar,

Sorry for the delay I was offline/disconnected for a Public Holiday here.

Please see updated CBS logs.

Ps thanks again for all your help!

Cheers
TS
 

Attachments

Hi,

No problem, here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

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