Server 2019 - Issues after KB5050008 install

B

bkosty

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Joined
May 26, 2023
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44
I have a Windows Server 2019 machine that started experiencing issues immediately after installing KB5050008. This was the last update installed before the problems began, and the system started acting strangely right after a restart.
  • Windows Update is no longer functional – unable to check for or install updates.
  • SFC /scannow ran once successfully but now freezes with no output when I try to run it again.
  • Attempted to remove KB5050008 using wusa /uninstall /kb:5050008, but the uninstallation process stalls at around 75% and does not complete.
I've attached CBS.zip and ComponentScanner.txt for reference. Any insights or troubleshooting steps would be greatly appreciated!

Thanks in advance.
 

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Hi @bkosty,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi,

Run the following DISM command and and copy paste the result in your next post.
Code: 
DISM /online /cleanup-image /AnalyzeComponentStore
 
C:\Windows\system32>DISM /online /cleanup-image /AnalyzeComponentStore

Deployment Image Servicing and Management tool
Version: 10.0.17763.5830

Image Version: 10.0.17763.6775

[==========================100.0%==========================]

Component Store (WinSxS) information:

Windows Explorer Reported Size of Component Store : 16.36 GB

Actual Size of Component Store : 15.63 GB

Shared with Windows : 6.14 GB
Backups and Disabled Features : 9.15 GB
Cache and Temporary Data : 342.19 MB

Date of Last Cleanup : 2025-02-08 10:06:09

Number of Reclaimable Packages : 2
Component Store Cleanup Recommended : Yes

The operation completed successfully.
Click to expand...
 
Please run also the following command and post the result.
Code: 
DISM /online /cleanup-image /StartComponentCleanup
 
It seems to hang @ 9.8%. Watching resource monitor i could tell it was spending alot of time with Windows Fonts. The CBS log last entry was 30+min prior than live time, "Setting ExecuteState key to: CbsExecuteStateFailed".
 

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Please let the command run, this may take several hours to complete and sometimes more than 10 hours. So please post the result when it shows an error.
 
It's been here for 24 hours now, 9.8%. 11 hours after the last log there was some new entries however nothing again for 11 hours. I will leave this run for another 24 hours to see the outcome.

The last log entry.
Enumerating Foundation package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~10.0.17763.1, this could be slow
Click to expand...
 

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Hmm, this doesn't look good! If there is still no progress after 24 hours, restart the server and provide a copy of the hive Components Bases Servicing hive and the latest CBS log.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    chkdsk
  • Wait for this to complete.

Download
6198cd309385f-58a60a47ed1bd-ListChkdskResult.PNG
ListChkdskResult.exe and save it on your desktop.
  • Rightclick ListChkdskResult.exe and select Run as administrator.
  • Notepad will open the file ListChkdskResult.txt on completion. (This logfile ListChkdskResult.txt is also saved on your desktop.)
  • Post the logfile ListChkdskResult.txt as attachment in your next reply.
 
Yes, this looks good. Please do the following.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Attached are the files. A few words, username and program name, were redacted but nothing deleted in sense of the logs. We are noticing that certain services won't start or are acting erratic. Appears to be some weird corruption after what i feel is this caused from the KB5050008 update but could be anything, i guess. Any other insight is greatly appreciated.
 

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Are you able to uninstall NinjaRMMAgent, and run the following command again?
Code: 
DISM /online /cleanup-image /StartComponentCleanup
 
Unfortunately whatever corruption is going on appears to be preventing the Windows Module Installer or something else is not working right either. I ran a NinjaRMM removal script which partially removed it however it appears to be stuck on some other service. Installing or removing any programs seems to not work as intended.

I restarted the DISM command, and it now appears to be stuck starting, no percent, just a blinking cursor. The CBS log does show new entries, I'll let it sit for a while and see what happens. Not looking good though.

Microsoft Windows [Version 10.0.17763.6775]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DISM /online /cleanup-image /StartComponentCleanup

Deployment Image Servicing and Management tool
Version: 10.0.17763.5830

Image Version: 10.0.17763.6775
Click to expand...
 

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Please let it run overnight to see what happens, and please remove the mark-sign with the ESC-button if it's set in the command-line window. This because it will block the output!
 
I know what you mean about the mark-sign however it was not there. After 15+ hours there was no movement, and the CBS log was bare. I restarted the server and ran DISM /online /cleanup-image /StartComponentCleanup again. It went very quick to 99.0% and then halted there. Seems like this is pretty corrupt and beyond repair hey?


Setting ExecuteState key to: CbsExecuteStateFailed
 

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