Server 2019: Error installing File Server Resource Manager feature and Windows updates

[iTodd]

I am trying to install this Fileserver resource manager feature, but it gives me an error. So I went to check on the Windows updates, and that gave me errors as well. I'm assuming if we fix the update, maybe this should fix the feature as well.

 

[Maxstar]

Hi,

Here's the first fix with replacement files.

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[iTodd]

Error: 0x800f081f doing the DISM.

 

[Maxstar]

Hi,

Here's the next fix, and a happy new year!

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[iTodd]

DISM success. Update still giving errors Error 0x80070bc9 and still unable to install future roles.

 

[Maxstar]

Hi,

Open an elevated command prompt, run the following command and copy and paste the result in your next post.

reg query HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{b15c0e47-c391-45b9-95c8-eb596c853f3a} /s

 

[iTodd]

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{b15c0e47-c391-45b9-95c8-eb596c853f3a}
(Default) REG_SZ FsrmClassificationManager Class
AppID REG_SZ {FA3FC5CF-0304-4CAC-99F0-032AC2B15D1E}

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{b15c0e47-c391-45b9-95c8-eb596c853f3a}\InprocServer32
(Default) REG_SZ C:\WINDOWS\SysWOW64\srmclient.dll
ThreadingModel REG_SZ Both

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{b15c0e47-c391-45b9-95c8-eb596c853f3a}\ProgID
(Default) REG_SZ Fsrm.FsrmClassificationManager.1

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{b15c0e47-c391-45b9-95c8-eb596c853f3a}\TypeLib
(Default) REG_SZ {dd93a163-1406-47e0-a820-92c5ace61614}

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{b15c0e47-c391-45b9-95c8-eb596c853f3a}\VersionIndependentProgID
(Default) REG_SZ Fsrm.FsrmClassificationManager

 

[Maxstar]

Hi,

Please reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[iTodd]

Still got errors

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB3199209

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[iTodd]

Done

 

[Maxstar]

2024-01-02 11:38:56, Error                 CBS    Failed to call external evaluate applicability on package: Package_30_for_KB3199209~31bf3856ad364e35~amd64~~10.0.1.0, Update: 3199209-58_neutral [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2024-01-02 11:38:56, Info                  CBS    Failed to evaluate external applicability for package update: 3199209-258_neutral_PACKAGE [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2024-01-02 11:38:56, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB3199209~31bf3856ad364e35~amd64~~10.0.1.0, Update: 3199209-258_neutral_PACKAGE [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

Mmm, no result? Is this server connected to an WSUS server?

 

[iTodd]

Yes, it is connected to the Barracuda RMM WSUS server.

 

[Maxstar]

Please open an elevated command prompt, run the following commands to rename the SoftwareDistribution folder.

net stop wuauserv
net stop bits
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net start bits

Then try to update again and post the latest CBS logs to see if it still report issues with KB3199209.

 

[iTodd]

KB2267602 (Version 1.403.1579.0) - Current Channel (Broad) - Error 0x80010108

 

[Maxstar]

This update for Windows Defender is the only one which failed?

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[iTodd]

So far, yes. My goal is to install the File Server Resource Manager tools from Add Roles and Features. If we can just get that to work, then I can just skip Windows Defender since Sentinel One is installed. I get errors on Feature Installation: The request to add or remove features on the specified server failed.

 

[Maxstar]

I will review the attached logs later! Could you please try to install "File Server Resource Manager" again with Process Monitor Running?

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try to install the feature just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

Please attach also the latest CBS logs for the time stamps to filter the *.pml trace...

 

[iTodd]

I'll get back to this next week since I will be out of the country for a few days and don't want to mess with it before I leave. thank you for helping.

 

[iTodd]

Logfile.PML

I can't add a role without crashing, and the window keeps popping up. The server manager has stopped working. Then I attempted to update and received these errors.

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080008)