L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 20, 2020 #1 Hi there, we have a Windows Server 2016 system that's failing to install April's Cumulative Update. The update completes the initial install, but fails and rolls back during the reboot. SFC detected some corrupt system files but was unable to repair them. I managed to get DISM to repair the corruption, but the update is still failing to install. SFCFix, FRST, and CBS logs can found here. Any help would be appreciated! Thanks
Hi there, we have a Windows Server 2016 system that's failing to install April's Cumulative Update. The update completes the initial install, but fails and rolls back during the reboot. SFC detected some corrupt system files but was unable to repair them. I managed to get DISM to repair the corruption, but the update is still failing to install. SFCFix, FRST, and CBS logs can found here. Any help would be appreciated! Thanks
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 20, 2020 #2 Hi! Are Hyper-V or IIS enabled on the Server? If yes, please try to temporarily disable them and retry updating.
Hi! Are Hyper-V or IIS enabled on the Server? If yes, please try to temporarily disable them and retry updating.
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 21, 2020 #3 Thanks for replying! The server is not running Hyper-V or IIS.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 21, 2020 #4 Hi! Thanks. Please temporarily uninstall Sophos and then retry updating.
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 21, 2020 #5 Sorry, should have mentioned that this has been tried already. Same results with Sophos uninstalled.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 21, 2020 #6 When did you first notice the problem?
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 21, 2020 #7 First noticed it a couple weeks ago when trying to install March's cumulative update. Tried installing April's update during troubleshooting and saw it failing the same way.
First noticed it a couple weeks ago when trying to install March's cumulative update. Tried installing April's update during troubleshooting and saw it failing the same way.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 21, 2020 #8 Did you try creating a local account with Admin privileges and installing the update from there?
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 21, 2020 #9 Just tried that, but unfortunately no change.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 21, 2020 #10 Please retry in Clean Boot mode: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Please retry in Clean Boot mode: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 22, 2020 #11 Well that did it! Thanks a lot for the suggestion. So it seems like a third-party service was interfering with the update somehow?
Well that did it! Thanks a lot for the suggestion. So it seems like a third-party service was interfering with the update somehow?
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 22, 2020 #13 I was able to confirm the software causing the issue by disabling its service on another one of our problem servers, and updating it. Thanks again for your help!
I was able to confirm the software causing the issue by disabling its service on another one of our problem servers, and updating it. Thanks again for your help!
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 22, 2020 #14 If you don't mind me asking, what was the software causing the issue?
L lawalberts Member Joined Jan 24, 2019 Posts 17 Apr 22, 2020 #15 Not at all. We recently started an AD migration using Quest Migration Manager. Turns out its agent service deployed this past month is causing the issue. We've opened a case with their support to sort things out.
Not at all. We recently started an AD migration using Quest Migration Manager. Turns out its agent service deployed this past month is causing the issue. We've opened a case with their support to sort things out.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Apr 22, 2020 #16 Thank you for the information.